Questions tagged [entry-criteria]
The entry-criteria tag has no usage guidance.
55
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39
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Use triggered send DE in a journey entry source [closed]
I have a triggered send DE where Im injecting records via API call and I want them to send a Triggered send real time email, after this email, I would like to impact them with a serie of activities ...
- 97
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0
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35
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Re-entry mode in Journeys with Whatsapp
I have a journey triggered by an event in Salesforce CRM (Opportunity won). The journey takes some time to be completed since it includes some Wait activities and Whatsapp. The journey is set to "...
1
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0
answers
54
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Journey Builder Re-Entry Only After Exiting for One Product Only?
I want to send a dynamic email to customers that expressed interest to a product. And I want to accomplish the below:
If a contact shows interest in Product A, he will receive the journey email, then ...
- 15
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votes
0
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41
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Marketing Cloud - Payment Confirmation Email With Multiple Line Items - Instant Sending Options
looking for some ways forward with this dilemma I have.
We're implementing an payment confirmation email to send in Journey Builder. The order confirmation contains data from multiple objects in ...
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answers
68
views
Unable to retrieve Flow meatada with Formula Entry Condition
I have a Record triggered flow that is after create or update with API Version is 56.0. The flow is using the new Entry Condition of "Formula Evaluates to True".
The file structure is in ...
- 494
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277
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Flow formula evaluates to false
when i run the flow in a debug mode I get this -
The flow entry condition formula evaluated to false, so the flow didn’t run.
What am i missing ?
- 787
2
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2
answers
4k
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IsChanged Flow Entry Criteria when record is created
I'm relatively new to my current company and am working through an audit of all of our flows. Upon testing, I am realizing that for all flows, when a Flow is set to run when A record is created or ...
- 31
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295
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MC Journey Builder not working as expected when using Salesforce data and formula field as an entry
I'm trying to set up a simple journey for a client to trigger an email once a date is updated in SF. The goal is to schedule a journey which will send an email to the customer once a month with an ...
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1
answer
1k
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Deployment of Flow with Formula Entry Condition
I have created a Record triggered flow that is after create or update. My flow is using the new Entry Condition of "Formula Evaluates to True" as shown below and is API Version 55.
I am ...
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1
vote
1
answer
275
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Marketing cloud journey entry criteria not working
I'm using an "Action and Related Records" record-trigger flow (create) to update "MC_User_Journey" field. Based on that value I have created Entry criteria in the journey in my ...
- 11
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0
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258
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SFMC Journey Re-Entry After Exit Is Not Working
I have set up a journey to have:
Re-entry only after exiting
A single email
5-minute wait before exiting
The email gets sent and the first customer goes through the entire journey but if the same ...
user80446
0
votes
1
answer
146
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SF Data Entry to Journey Triggering Twice
I have a journey that uses SF Data Entry and is triggered by ampscript in another email send writing to a field on a custom object in CRM.
It's simple, the entry criteria is that the CRM field text ...
- 3
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1
answer
33
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Journey not firing when adding filters
I am trying to set up a journey that our patients start when their opportunity enters a certain stage. However, I want it filtered to a specific list of treatment options. When I leave off the filters ...
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1
answer
216
views
Journey is not recognizing the related object
I have a problem on my journey that uses salesforce data as input. It seems that it is not recognizing the criteria of our related object.
At the entrance we are configuring the "rule criterion&...
1
vote
1
answer
1k
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re-enter the journey after they exit
I want customers to re-enter the journey after they exit.
This journey is repeated every month.
the questions are:
Will customers wait a month before returning?
What is the best practice for ...
- 65
0
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0
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119
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Can Same email address enter the Journey with below conditions?
We would have customer records with same email but a different customer key- Subscriber key.
Below are the conditions I use-
1)Send relationship is associated with a unique contact key as subscriber ...
0
votes
1
answer
97
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Using Account as Entry Source
We are using Person Account at Salesforce. I want every time the field '# of children' is changed - the account will enter the journey.
I choose Account as the object, I have 3 options for 'Select who ...
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1
answer
1k
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Difference between Data Extension and API Event as an Entry Source for journey
In Journey Builder, I can select a Data Extension as my entry source, or an API event. I'm comfortable using Data Extensions. I just choose the DE I want and set up any contact filtering. But when I ...
- 185
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1
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429
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Using Salesforce Data entry when field values have changed
I am using the Contact object as my "Salesforce Data" entry point, selecting both IS NEW and IS Updated I would like both scenarios to go into my Journey.
I would like however only selected field ...
- 4,794
0
votes
1
answer
202
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Google Analytics Audience as Entry Source in Journey Builder
The below Journey has a GA Entry source which is refreshing the data on a daily basis.
I wanted to know whether the new data is overwriting the existing records or is appending to the existing ...
- 93
0
votes
1
answer
214
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Create Workflow without criteria
I am facing problem with my serial no. for records. When there is no record created due to some errors, that record also gets a count and I'm unable to get an uniform serial count. What should I do?
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1
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3k
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Managing Leads and Contacts from CRM in the Marketing Cloud
I am not the first come across this situation, there does not seem to be any SFMC best practice, so i am looking for some ideas.
New instance set up. We are using the Marketing Cloud connector to ...
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1
answer
812
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Journey entry on Opportunity Contact Role
In a project I need to enter contacts into a SFMC Journey when there's a new opportunity. The association between Contact and Opportunity happens through the Object Opportunity Contact Role (Junction ...
- 1,498
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3
answers
3k
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Journey rejected contacts
I have a list of rejected contacts in one of my running journeys.
I see the status is 'Failed' but I need to know why. I ran the preview of the email for those contacts and worked well so I don't know ...
- 1,019
0
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0
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103
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Journey Builder Entry Source Definition Disappears
I'm increasingly experiencing a spontaneous situation when I am building a complex journey in Journey Builder, that the entry source definition (the green icon, top left), in my case a data extension, ...
- 128
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1
answer
261
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Entry source criteria not working
I have the following criteria on my entry source in a journey:
CRITERIA
CampaignMember:ContactId WASSET AND CampaignMember:Status CONTAINS Responded OR CampaignMember:Status CONTAINS Received
The ...
- 307
1
vote
1
answer
704
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Salesforce Account as Entry source in Journey Builder Does NOT work
I use as an entry source Salesforce Data. In case i want to target leads, i choose Lead ID everything works properly. Now, i want a journey for Accounts that i have in Salescloud.I tried everything ...
- 153
2
votes
1
answer
392
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Update Data Extension in Contact Builder
I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey.
...
- 1,019
0
votes
0
answers
33
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Salesforce Data Event for multiple criterias
I just created a Journey with a Salesforce Data Event. The criteria to inject the customers is:
The value of a field A has been updated to 'True'
A new record is created and the value of the field A ...
- 1,019
1
vote
1
answer
789
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Evaluate All Records using Salesforce Data in Journey Builder
When using data extensions are the entry source, you are given the option to Choose How to Process Entry Source Data by either Evaluating New Records Only or Evaluating All Records.
But when ...
- 4,630
0
votes
1
answer
193
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Delete fields from the Salesforce Data Entry Event
I just configured a Salesforce Data Entry Event in a Journey and after running some tests I would like to delete some fields from the entry data step (those are not mandatory and were checked manually ...
- 1,019
2
votes
1
answer
592
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Salesforce Data as Entry Event Source
When using Salesforce Data as Entry Event Source, is it possible to make the segmentation directly from the Salesforce Contact object, with specific criteria, so that any Contact that corresponds to ...
- 653
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1
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104
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Missing date operators in the entry criteria
I am creating a Salesfore Data entry source in a Journey. In the second step 'Entry Criteria' I have to apply a filter based on a date field
'XXX is greater than 'Today' plus 4 days'
That ...
- 1,019
1
vote
2
answers
576
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How to set Email Address as Primary Key on a Salesforce Campaign Entry Source Data Extension
I've created a journey using the Salesforce Campaign entry source. The entry source will enter records from 3 different SF campaigns.
There's a possibility there will be duplicate emails in each ...
- 111
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1
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2k
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How to block user from use the "Submit for Approval" button if some fields are blank?
I have different approval processes on the same object and of course they require a different combination of entry criteria.
However, all of them share the fact that some fields are mandatory for ...
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1
answer
1k
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MC Connect - Salesforce Data Entry Event not working
I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey.
No change was made to fields or ...
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vote
1
answer
710
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Journey Builder - Salesforce Data Event - have multiple fields in entry criteria but only fire on change of one field
I am building a Subscriber Welcome journey. The entry event is a Salesforce Data Event that looks at Contact in SF.
When the Subscription Status picklist is set to Subscribed, it should fire the ...
- 785
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1
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1k
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Journey Builder Entry Data Extension
I have a standard Data Extension as the entry audience of the Journey.
I would like that everytime the value of a specific text field changes - the Contact will be injected into the Journey.
Is it ...
- 1,019
1
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1
answer
2k
views
Overwriting a data extension with new records - does it affect a currently running journey?
I've got three main data extensions. I have a query that segments subscribers and puts them into a separate data extension which is designated as the entry source for the journey. The journey has ...
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1
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152
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Does a data extension entry event work with decision split?
So my question is much more complicated than the title says.
Case: We want to build a journey which will populate everyone who meet the entry trigger already and for new records entering the journey.
...
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1
vote
1
answer
296
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Activate journey after DE get new records
How can I activatee a journey each time my DE has new records? I already built something like this using the schedule time, but on this time I will need the run the journey immediatly each time my DE ...
- 11
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votes
1
answer
279
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JB SF Data Entry from non person object not injecting Contacts
Goal is in Journey Builder using SF Data Entry Event on standard SF Task object, once updated to match criteria - to enter the related Person Account Contact to Journey.
On Task there are two lookup ...
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1
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0
answers
236
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Journey Builder : Event based entry source
Are event based entry sources in place of an automation studio audience or data filter?
I've created a Date based event and used available attributes from my main tables and set contact filters to ...
- 11
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votes
0
answers
274
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Testing a Journey, records appear to be considered for Entry, but nothing happens
I have built my Journey and am trying to test it.
I've placed the Journey into "Test" mode, but nothing seems to be happening. I can see that "12 Contacts to be Evaluated," which aligns with my ...
- 1,010
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1
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647
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Salesforce multiselect picklist value as Journey builder entry event is not working as expected
I have a journey builder event which fires when there is a update in the lead object. The entry criteria is based on the values of multiselect picklist. The multiselect picklist values are A, B and C. ...
- 1,220
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votes
1
answer
2k
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POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey
I am attempting to post a new API Event that can be added to a Journey as an entry source.
I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
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1
vote
2
answers
774
views
Journey Builder Custom Event Activation Error
I have create a Trigger in my App Center app. This trigger is able to be dragged onto a Journey as an Entry Event.
The trigger is properly calling my endpoints to get its configure.json (which ...
- 908
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votes
1
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70
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SF Data Entry Event transfers wrong Account:ID
We use Service Cloud as DOR. Here we use Leads just for NL subscribers. Customers are Accounts. For the Double Opt-In process we have two boolean fields.
Email_Optin
Email_Optin_confirmed
...
- 135
1
vote
1
answer
760
views
Process Builder Entry Criteria Formula
I have the following entry criteria in the Process Builder
!ISBLANK([Material_Request__c].Out__c.Email_Address__c )&&
NOT(ISBLANK([Material_Request__c].Out__c) )&&
[...
- 351
1
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0
answers
1k
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Journey Builder decision splits not working as expected
I have been working on the Journey Builder and I am using Salesforce (Lead) event as entry source. I have used a three entry criteria and based on that a data extension is been created automatically. ...
- 1,220