Questions tagged [enhanced-emails]

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Filter Leads by Opens in HTML Status Report - Lightning Experience

I am trying to use data about email opens and/or open dates to filter leads in Lightning so that myself and our other salespeople may be able to engage with leads demonstrating the greatest initial ...
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146 views

Process Builder working with Tasks created from Enhanced Email will not work

I am trying to update a custom Account field Last Sales Activity Date based off of the dates of completed Tasks of record type SalesTask (default for every profile except admin). For all Tasks this is ...
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1answer
94 views

Create scratch org with Enhanced Email activated

I am trying to automate the creation of scratch orgs, when trying to install a needed managed packaged after scratch org creation I get this error: ERROR running force:package:install:report: ...
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43 views

Issue Simulating Outlook Lightning Sync Email Messages

I'm trying to trigger some automation do some updates to Leads/Contacts when EmailMessages are logged in certain situations. I tried accessing the toIds array in a trigger on EmailMessages, but that ...
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193 views

sfdx force:org:create fails in v48.0 when I try to have EnhancedEmail enabled

I have an issue creating scratch orgs with Enhanced Emails enabled. Config file settings part looks like this: "settings": { "emailAdministrationSettings": { "...
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1answer
65 views

Customer Community Enhanced Email sObject type 'EmailMessage' is not supported

I am trying to set up a Customer Community with Salesforce. This is an Enterprise trial org with Enhanced Email enabled. Internal users can see Related List 'Files' just fine. The Community Users ...
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1answer
22 views

Send an Email on Contacts

I am using Enhanced Emails. My use case is as follows: When on the contact record, if the user clicks the send email button, they can send the email, and the "Related to:" field is filled out with ...
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99 views

EmailMessage or EmailMessageRelation parent record

We are using enhanced emails and activity capture. I want to find the date of first email sent to a Lead or Contact. When I try to query this I see that the EmailMessage and EmailMessageRelation ...
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55 views

Are URLs for Salesforce files brittle?

I'm using Salesforce Files with enhanced letterheads with a URL like the following: <img alt="Company_letterhead_header" src="https://my-domain--c.na191.content.force.com/file-asset-public/...
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2answers
175 views

Test/API Difference with Regards to EmailMessage and Messaging.SendEmail()

Any resources on what might've changed in API 37 that wasn't present in 36 that could be causing the issue I'm seeing? If I update every other apex class in my org to 46 and leave the test class at ...
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1answer
654 views

SendEmail Method results in EmailMessage Object in Sandbox - Does not in Production

I am using the following logic to send emails. Enhanced email is activated on both orgs and so is Email-to-case. In the sandbox (Summer '19), executing this method results in an email message ...
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1answer
88 views

How do we check for “Enable Email Tracking” Option in APEX?

I would like to check and learn if Email Tracking is enabled in the organization. I was hoping this setting (as highlighted below screenshot) would be available from an Object in org schema somewhere....
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289 views

Understanding EmailMessage for Data Migration

As I attempt data migration from one Salesforce org to another, I am finding EmailMessage to be a very unnecessarily complicated object to understand. At one point I thought I understood that recent ...