Questions tagged [embedded-services]

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4 views

Live Chat: pass value to onInit function from web page

We are implementing Live Chat in a web page using an Aura Component to handle the Pre Chat Form and we need to get the country before showing the form. In a previous implementation we were getting the ...
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12 views

How to query queues with an online or available agent?

I'm planning to route customers dynamically based on what they choose in the pre-chat form. the picklist values presented to the customers should depend on which queues are online or have at least one ...
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2answers
45 views

Can any LWC be hosted in any external website without a user logging in?

I see a lot online about Lightning Out, Embedded Service, and other things, but can't get a clear answer on this and I'm not a web developer so a lot of it is opaque. Can any LWC be hosted on any ...
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8 views

Embedded Service Chat ADA Form missing button error

I'm trying to solve an issue with an ADA error when checking a site with Siteimprove. I get a form missing submit button error. Is there a way to target the form from to add an aria label to it? Here'...
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32 views

Huge number of missed chats

My org runs an embedded service deployment for live chat. We're seeing enormous numbers of missed chats (thousands per month) and we're struggling to understand why. Missed chats are also being ...
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7 views

How to report how many times chat switched into offline support mode

For staffing purposes, we need to know how many times a day our embedded service deployment for chat switches to offline mode. Currently, to be able to chat with an agent, there must be at least one ...
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11 views

Lookup of existing records fails when using a language other than english in embedded service settings snippet

I'm running into an issue with the use of the embedded service settings snippet. It works fine when I do the following with the embedded_svc.settings.language = 'en' embedded_svc.settings....
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28 views

Determine if embedded service chat invitation is displayed to the user

We are looking to implement Embedded Service Chat on our site. One of the business requirement for chat invitation is that it should only be shown twice in a session and not more than that. Since the ...
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38 views

How to customize embedded_svc.settings.defaultMinimizedText = 'CHC Bot'; //(Defaults to Chat with an Expert) based on the window.location.href

i want to make a customization to my einstein bot while it's in its waiting state. In other words, I want to be able to customize what it shows for the defaultMinimizedText: (embedded_svc.settings....
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23 views

Can you set embedded services chat to automatically open the pre-chat form if agents are available?

Basically the title. I've got my chat configuration all set up how the stakeholders want it, but they're asking if there's a way that the Pre-Chat form can automatically open in the page that we have ...
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1answer
56 views

Not all prechat form details are being propagated to the LiveChatTranscript objects

I've followed an SF example on getting prefilled chat details available in the dialogue itself. The main goal is to avoid asking customers questions that we should already know answers to (e.g. What's ...
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163 views

chat embedded_svc.settings.fallbackRouting not working

I am trying to implement a fallback routing mechanism for my chat implementation with skills routing. I am putting my chat snippet in a VisualForce page: <apex:page showheader="false" ...
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1answer
26 views

iOS - Embedded Service SDK - Authorization

I'm trying to implement Case Management as an Authenticated User, I've been following the iOS documentation around this, but I'm a bit confused in some topics, I have some questions which I would ...
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1answer
173 views

How do I add a terms and conditions checkbox to the pre-chat form for Salesforce Live Chat?

We have used the embed code from the embedded service deployment to successfully run Live Chat on our website. We also have been able to pre-populate the pre-chat form fields. However, we'd like to ...
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20 views

Embedded service validation

I found that we can use the embedded_svc.settings.extraPrechatInfo to find a Contact but if its not found a Contact will be created. The requirement I have is that if the email provided on chat does ...
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1answer
56 views

Getting error in implementing the embedded login on the Heroku app

I have created this Heroku app - https://embedded-login-rahul.herokuapp.com/ following this document- https://github.com/salesforceidentity/embedded-login-example for implementing the embedded login. ...
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1answer
71 views

on live agent pre Chat window why can't I add Description from the Case

On Live Agent Pre-Chat in Chat Setting page I am not able to add Description from the Case. I can add other field from the Case why isn't in the selection?
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1answer
280 views

Embedded Service Chat and SameSite Cookies

We have embedded service chat and with the update to Chrome 84, some cookies are being blocked. I'm not sure if this has an impact on the actual chat, but it worries me. I see the following error in ...
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1answer
137 views

Embedded Service API scripting help for Salesforce Chat

I have setup Embedded Chats for Sales flow So new chats will be linked to Leads I am using Embedded Service API for overriding this behavior to implement my usecase My use case - When a new request ...
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2answers
268 views

Embedded Service: Problem with Multiple Components on a Web Page with Lightning Out

We are using a lightning app with embedded service. we used the instructions given here. The chat button appears on the page but we keep getting this error: { component: "markup://...
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1answer
88 views

Add Images to a Live Agent that is embedded in an external Website

I am trying to add images to a live agent deployment that is embedded in an External Website. The images are stored in Static Resource and I have set the Cache-Control as Public. If I put the live ...
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19 views

How to get Knowledge search results from the community when using the standard UI for the Embedded Service SDK on Android 10

I am currently trying to access articles when inputting the article title into the default search icon on the standard Knowledge UI for the Embedded Services SDK for Android. The UI is initialised ...
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38 views

Embedded Chat PreChat Form

I am using the Salesforce embedded chat functionality in a customer community. For security purpose, I don't want users to be able to change their name and email address when using the chat ...
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134 views

Embedded Code Snippets, how to configure extra pre-chat info similar to JavaScript Snippet Settings File?

Pre-chat configuration is working correctly for a Community using a static resource JavaScript file. I am configuring this setting: embedded_svc.snippetSettingsFile.extraPrechatInfo = []; - Link When ...
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1answer
303 views

Live agent (Chat) error in script on external website

Implementing live agent embedded service code snippet and when testing through google tag manager we inject the HTML portion for the embedded service snippet through the following javascript code: ...
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99 views

Embedded Service Deployment Offline Support

I created a Embedded Service Deployment and enabled chat on it. I am trying to configure Offline support to a specific record type but it looks like it is not respecting that specific record types ...
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1answer
107 views

Embedded Service Chat Populate Supplied Name on Case

With an Embedded Chat Service, I want to populate the case's supplied name field with the name provided on the pre-chat form. Here is my extraPrechatInfo section. I can use "Last Name", but I'd like ...
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18 views

addButtonEventHandler in Lightning component

We are trying to get status of Livechatbutton using addButtonEventHandler. This function can be used in visulforce page under the script tag as mentioned: [link][1] However, we need to write this ...
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0answers
293 views

How does embedding the Lightning Scheduler in an external website behave?

When the Lightning Scheduler is embedded in an external website not built-in Salesforce Communities or Force.com sites, will a new lead be created in the system by the Guest User every time someone ...
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209 views

Unable to embed Lightning Scheduler in an external website

We tried to embed the lightning scheduler on an external website and followed the instructions as suggested in the following documentation - https://help.salesforce.com/articleView?id=...
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0answers
301 views

Not able to pass custom field value to Live Chat Transcript object usin embedded service chat extra Prechat JS

I've below code in snippet setting file of embedded service chat component. embedded_svc.snippetSettingsFile.extraPrechatFormDetails = [{ label: "RecordTypeId", value: "...
2
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1answer
50 views

Restrict contact creation for non-English language embedded service chat using extra JS snippet setting file

I've got a multilingual community and added standard embedded service chat component in the footer and overridden features using an external snippet setting file named Prechat JS. I've already added ...
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243 views

Unable to open Appointment Management snap-in in Community

I'm trying to embed the Service Appointment Management Snap-in into a Community, and I get the following error when I try to launch it: The result is the modal window displaying with the message "Try ...
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338 views

Is it possible to keep Embedded Service's Chat Button available even when there are no Agents online?

I've been working in a requirement where we customized the Pre-Chat form using Lightning Components to leverage the usage of some customs messages and conditions to submit the chat or not. The current ...
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340 views

Unable to schedule appointments from Communities using Lightning Scheduler

We have implemented Inbound Lightning Scheduler using Embedded Services and have placed the button on the community page. However, after the service resource is selected and we are to select a time ...