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Questions tagged [embedded-services]

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Gack id -2018116553 for embedded service messaging deployment on a scratch org

The following error happens when we try to create embedded service messaging deployment on a scratch org An internal server error has occurred Error ID: 1163693033-53404 (-2018116553) Why does it ...
Patlatus's user avatar
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1 answer
126 views

Has anyone deployed a embedded service config?

I created a embedded service config for a chatbot using a messaging channel, I am trying to package it (org depended package). I had to include 'customSite, 'Network', and 'StaticResource' metadata ...
user130667's user avatar
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0 answers
156 views

Customize the Header of MIAW: No MODULE named markup://lightningsnapin:eventStore found

I have been facing the error: "No MODULE named markup://lightningsnapin:eventStore found" when using the code of Customize the Header of Messaging for Web Channel of Salesforce with the link:...
Huynh Thien Man's user avatar
0 votes
1 answer
211 views

Use Embedded Service Pre-Chat values submitted by customer

We have a working chatbot that is set to have a pre-chat form gather the customers name and email. This form is configured through the standard pre-chat form option in the Embedded Service Deployment. ...
Patrick Farrell's user avatar
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0 answers
134 views

Embedded service deployment styling missing

We've been using the Service cloud chat (Embedded service deployment) since january withouth any issues. However since this week we've notice styling is missing which breaks the UI of the chat (big ...
joren's user avatar
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0 answers
253 views

How to access Window variables from LWC

I'm trying to dynamically do matching on an Embedded Service but using a LWC for the prechat page. I've been following a few sources and its mostly been working fine, but when trying to get window....
Scarrien's user avatar
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1 vote
1 answer
172 views

Abandoned Live Agent Chat still creats a Case?

When a user abandons a chat request, a case is still getting created. Here is an example timeline: Chat requested at 08:36:37 (LiveChatTranscript.RequestTime) Chat abandoned by visitor 30 seconds ...
Jason Clark's user avatar
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-1 votes
2 answers
559 views

Embedded Service - Offline Chat Deployment in Communities

I'm trying to customize my embedded service offline service, instead of showing the form to create an offline case, I want to change it to a text and a button to redirect. So far (before using ...
Jorge Silva's user avatar
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0 answers
318 views

Error in embedded service config when I try to deploy it

When I try to deploy my bot I have this error: EmbeddedServiceConfig/chat_test.EmbeddedServiceConfig -- Error: In field: U#745.cff (CustomLabel) - no CustomLabel named ...
Vincenzo Picarelli's user avatar
0 votes
0 answers
32 views

Accessing sessionStorage and localStorage set by aura component by external Javascript [duplicate]

sessionStorage and localStorage are behaving odd with Locker service. It is automatically enabled and something I cannot turn off unless I resort back to API version 39. The locker sevice ...
Matthew Metros's user avatar
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1 answer
88 views

Flow does not registed selection of picklist in flow when run as site guest user in embedded service

I inserted an embedded service deployment into an external site that launches a flow. I have a picklist field that my "support Site Guest User" cannot seem to fill in for the flow. Here is ...
Matthew Metros's user avatar
2 votes
1 answer
812 views

Static Resource with Cache Control set to Public is not Loading on external website for external users

We are deploying Salesforce chat with Embedded Service deployments. Currently when users without access to SFDC view the chat, all of the Salesforce images show up as broken. Below is an example of a ...
Matthew Metros's user avatar
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0 answers
188 views

Salesforce Chat button rendered multiple times in Angular application

We are trying to embed Salesforce Chat into our Angular based application. To do this, we got the embedded code snippets (Chat Code Snippet and Meta Tag Code Snippet) from Salesforce Setup, under ...
Vasanth Subramanian's user avatar
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1 answer
138 views

Embedded Deployment service on EC2 instance not rendering

I created a screen flow and then an embedded service. I whitelisted the domain via CORS and CSP Trusted Sites. Here is my URL to the ECP instance: https://ec2-44-xxx-xxx-xxx.compute-1.amazonaws.com/ I ...
Matthew Metros's user avatar
0 votes
1 answer
465 views

Multiple Salesforce Chat (embedded service) in Single-page app. How to reinitialize / destroy existing embedded service instance?

Currently in our angular app (single page app), we have one embedded service chat code in one of the pages and another embedded service chat in another page. These are two completely different chat ...
user3185455's user avatar
0 votes
1 answer
152 views

Channel Menu how to change standart value Web Chat , Call and web url

I'm deploying my firt channel menu, i need to change "Web Url" by "contact tecnical team" , Call by "Call us", nd "Web chat" by "Chat with us" for ...
Emmy -'s user avatar
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1 vote
1 answer
1k views

Extra Pre Chat Information for Messaging Session

i am facing an issue and I did not find any way to make this work I am transitioning from the Embedded chat Service to the new Messaging in app and web created by salesforce. With the embedded chat ...
Ben2pop's user avatar
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0 answers
313 views

How to format text for chat message when the message is sent via rest request

We have implemented the chatbot in our org and also integrated it with our third party system via endpoint: '/chat/rest/Chasitor/ChatMessage' Now when we are sending the request (message body in JSON) ...
Sharma_raj's user avatar
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0 answers
1k views

'Disconnected from Omni-Channel. Log in again to receive work' happening to one user only

I recently implemented Embedded web chat on our website. We have three Chat license users who were able to use Omni Channel successfully for the last week. Starting on Sunday, one user is receiving ...
Greg L.'s user avatar
1 vote
3 answers
2k views

Embed Community website in a Salesforce Lightning page via iframe

I generated a community page from Salesforce Survey tools, I then have this kind of community URL : https://dev-example.cs162.force.com/something. Now I want to display that URL within a Lightning ...
kabrice's user avatar
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0 votes
1 answer
1k views

Open Embedded Service/Einstein Bot on Page load

I have an embedded service connected to an Einstein Bot on a Customer Community Page, and on certain pages, I would like the Bot to launch automatically, rather than requiring a manual click by the ...
Kris Labovitch's user avatar
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0 answers
289 views

Formula (text) field on prechat form for live Agent

I am setting up prechat form on salesforce live agent and couldn't find any date fields. I have created a text formula field and it is not on available list of fields while configuring prechat form. ...
Rupa's user avatar
  • 15
0 votes
1 answer
1k views

Customers are unable to attach/upload a File after a Live Agent has Initiated a File Transfer During a Chat Session

we are running into an issue with our customers unable to attach files after a file transfer has been initiated by Live Agent. The request has been passed to customer but when the customer uploads the ...
Muskaan Kashyap's user avatar
0 votes
1 answer
513 views

How to change color in the header of the Einstein Bot

As much as I put the header as blue When the web page load, the header show black, why? in this documentation https://help.salesforce.com/s/articleView?id=sf.snapins_chat_branding.htm&type=5 don'...
Arthur Almeida's user avatar
0 votes
0 answers
233 views

Live Chat Trasnscript Record shows staus as 'Blocked' in salesforce. How it is coming as Blocked

When i request chat, the live chat transcript shows status as 'Blocked'. What will be the solution for this?
Vinothini Murugesh's user avatar
0 votes
1 answer
799 views

Channel Menu Settings File Not Working

I am trying to set up a channel menu to group our communication channels together for customers. However, our embedded service chat has quite a few customizations I need to carry over, and I am ...
CMielczarski's user avatar
0 votes
1 answer
426 views

Unable to delete Snapin - referenced by Pre-chat Form Quick Action that when clicked is URL not found

My org has two snapins: Snapins_Case_PrechatQuickAction_08hxxx Snapins_Contact_PrechatQuickAction_08hxxx When I try and delete these, I get an error saying they are used elsewhere in a Pre-chat Form ...
cropredy's user avatar
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-1 votes
1 answer
477 views

Using Salesforce as IDP for community plus users on an external company site?

I got tasked with these requirements I am kind of lost on. Was wondering if anyone here has had a similar ask or can provide suggestions for how to go about this? We have an external company website ...
Ryan Werner's user avatar
1 vote
1 answer
3k views

Trying to add additional behavior in post-chat for Embedded Services

We're currently integrating GetFeedback with our embedded service chat. There's one quirk we're trying to account for in the post-chat behavior, however. Since we have the setting enabled to allow ...
CMielczarski's user avatar
0 votes
0 answers
153 views

Omni channel "End Chat" button throwing an exception

I am using salesforce embedded service chat and when a community user chats with an agent and when the agent clicks on the "End chat" button from Service console app, it is throwing this ...
Mohamed Arzad's user avatar
1 vote
0 answers
394 views

How to stop contact & case creation in chat using ExtraPrechatDetails & ExtraPrechatInfo?

I am not using a Prechat form would that automatically avoid case/contact creation while chat If not then what to do to avoid it using ExtraPreChatInfo & ExtraPreChatDetails.What is the meaning of ...
Varun's user avatar
  • 41
0 votes
1 answer
905 views

embedded_svc.liveAgentAPI.startChat doesn't work

I have been using embedded service for a while, I wanted to hide the standard button and start the chat with some custom button and for that I tried to use below code snippent. However, it gives me ...
Saurabh Kulkarni's user avatar
1 vote
1 answer
563 views

Clear data from SalesForceChat

I'm using SalesForce Lightning Chat ESW version 5.0 When a user logs out from our site we want to clear all active chat sessions for that user. Our implementation is basically: When the user logs out,...
Drkawashima's user avatar
4 votes
2 answers
5k views

Can any LWC be hosted in any external website without a user logging in?

I see a lot online about Lightning Out, Embedded Service, and other things, but can't get a clear answer on this and I'm not a web developer so a lot of it is opaque. Can any LWC be hosted on any ...
number41's user avatar
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1 vote
0 answers
375 views

Huge number of missed chats

My org runs an embedded service deployment for live chat. We're seeing enormous numbers of missed chats (thousands per month) and we're struggling to understand why. Missed chats are also being ...
Antonio De Palma's user avatar
0 votes
1 answer
2k views

Can you set embedded services chat to automatically open the pre-chat form if agents are available?

Basically the title. I've got my chat configuration all set up how the stakeholders want it, but they're asking if there's a way that the Pre-Chat form can automatically open in the page that we have ...
CMielczarski's user avatar
1 vote
1 answer
2k views

chat embedded_svc.settings.fallbackRouting not working

I am trying to implement a fallback routing mechanism for my chat implementation with skills routing. I am putting my chat snippet in a VisualForce page: <apex:page showheader="false" ...
Itai Shmida's user avatar
  • 5,035
0 votes
1 answer
69 views

iOS - Embedded Service SDK - Authorization

I'm trying to implement Case Management as an Authenticated User, I've been following the iOS documentation around this, but I'm a bit confused in some topics, I have some questions which I would ...
Tiago Bastos's user avatar
0 votes
2 answers
1k views

How do I add a terms and conditions checkbox to the pre-chat form for Salesforce Live Chat?

We have used the embed code from the embedded service deployment to successfully run Live Chat on our website. We also have been able to pre-populate the pre-chat form fields. However, we'd like to ...
Antonio De Palma's user avatar
0 votes
1 answer
250 views

Getting error in implementing the embedded login on the Heroku app

I have created this Heroku app - https://embedded-login-rahul.herokuapp.com/ following this document- https://github.com/salesforceidentity/embedded-login-example for implementing the embedded login. ...
Rahul Satal's user avatar
0 votes
1 answer
991 views

on live agent pre Chat window why can't I add Description from the Case

On Live Agent Pre-Chat in Chat Setting page I am not able to add Description from the Case. I can add other field from the Case why isn't in the selection?
Herb Williams's user avatar
1 vote
1 answer
795 views

Embedded Service Chat and SameSite Cookies

We have embedded service chat and with the update to Chrome 84, some cookies are being blocked. I'm not sure if this has an impact on the actual chat, but it worries me. I see the following error in ...
Daniel Hoechst's user avatar
1 vote
1 answer
867 views

Embedded Service API scripting help for Salesforce Chat

I have setup Embedded Chats for Sales flow So new chats will be linked to Leads I am using Embedded Service API for overriding this behavior to implement my usecase My use case - When a new request ...
SF User0853's user avatar
0 votes
2 answers
2k views

Embedded Service: Problem with Multiple Components on a Web Page with Lightning Out

We are using a lightning app with embedded service. we used the instructions given here. The chat button appears on the page but we keep getting this error: { component: "markup://...
raj's user avatar
  • 183
0 votes
1 answer
712 views

Add Images to a Live Agent that is embedded in an external Website

I am trying to add images to a live agent deployment that is embedded in an External Website. The images are stored in Static Resource and I have set the Cache-Control as Public. If I put the live ...
SFDCLearner's user avatar
0 votes
1 answer
2k views

Live agent (Chat) error in script on external website

Implementing live agent embedded service code snippet and when testing through google tag manager we inject the HTML portion for the embedded service snippet through the following javascript code: ...
JPG's user avatar
  • 198
3 votes
1 answer
849 views

Embedded Service Chat Populate Supplied Name on Case

With an Embedded Chat Service, I want to populate the case's supplied name field with the name provided on the pre-chat form. Here is my extraPrechatInfo section. I can use "Last Name", but I'd like ...
Daniel Hoechst's user avatar
3 votes
0 answers
688 views

How does embedding the Lightning Scheduler in an external website behave?

When the Lightning Scheduler is embedded in an external website not built-in Salesforce Communities or Force.com sites, will a new lead be created in the system by the Guest User every time someone ...
User2529's user avatar
  • 703
3 votes
0 answers
881 views

Not able to pass custom field value to Live Chat Transcript object usin embedded service chat extra Prechat JS

I've below code in snippet setting file of embedded service chat component. embedded_svc.snippetSettingsFile.extraPrechatFormDetails = [{ label: "RecordTypeId", value: "...
Sumit Salve's user avatar
3 votes
1 answer
307 views

Restrict contact creation for non-English language embedded service chat using extra JS snippet setting file

I've got a multilingual community and added standard embedded service chat component in the footer and overridden features using an external snippet setting file named Prechat JS. I've already added ...
Sumit Salve's user avatar