Questions tagged [embedded-services]
The embedded-services tag has no usage guidance.
34
questions
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12 views
embedded_svc.liveAgentAPI.startChat doesn't work
I have been using embedded service for a while, I wanted to hide the standard button and start the chat with some custom button and for that I tried to use below code snippent. However, it gives me ...
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13 views
Additional branding - Salesforce live chat when using app SDK (customising labels)
Within an embedded service deployment, it's possible to change certain text that appears in the live chat front-end button widget within the Salesforce UI as follows:
These elements appear to update ...
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47 views
How to implement embedded_svc.inviteAPI.inviteButton.setCustomVariable() in Embedded Service deployment
I am working on an Embedded Service Deployment with an Automated Invitation. One of the firing conditions for the invitation involves a custom variable that's been set up on the page. I've seen this ...
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20 views
Clear data from SalesForceChat
I'm using SalesForce Lightning Chat ESW version 5.0
When a user logs out from our site we want to clear all active chat sessions for that user.
Our implementation is basically:
When the user logs out,...
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18 views
How can I capture the URL of the landing page a chat visitor entered our site through?
We have added the Salesforce Embedded Service Chat Deployment to one of our websites. The majority of the traffic to this site is coming from Google Ads paid search. If a user chats with us, I'd like ...
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18 views
Live Chat: pass value to onInit function from web page
We are implementing Live Chat in a web page using an Aura Component to handle the Pre Chat Form and we need to get the country before showing the form.
In a previous implementation we were getting the ...
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21 views
How to query queues with an online or available agent?
I'm planning to route customers dynamically based on what they choose in the pre-chat form. the picklist values presented to the customers should depend on which queues are online or have at least one ...
1
vote
2answers
87 views
Can any LWC be hosted in any external website without a user logging in?
I see a lot online about Lightning Out, Embedded Service, and other things, but can't get a clear answer on this and I'm not a web developer so a lot of it is opaque. Can any LWC be hosted on any ...
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9 views
Embedded Service Chat ADA Form missing button error
I'm trying to solve an issue with an ADA error when checking a site with Siteimprove.
I get a form missing submit button error.
Is there a way to target the form from to add an aria label to it?
Here'...
1
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0answers
42 views
Huge number of missed chats
My org runs an embedded service deployment for live chat. We're seeing enormous numbers of missed chats (thousands per month) and we're struggling to understand why. Missed chats are also being ...
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13 views
How to report how many times chat switched into offline support mode
For staffing purposes, we need to know how many times a day our embedded service deployment for chat switches to offline mode. Currently, to be able to chat with an agent, there must be at least one ...
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18 views
Lookup of existing records fails when using a language other than english in embedded service settings snippet
I'm running into an issue with the use of the embedded service settings snippet. It works fine when I do the following with the embedded_svc.settings.language = 'en'
embedded_svc.settings....
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40 views
Determine if embedded service chat invitation is displayed to the user
We are looking to implement Embedded Service Chat on our site. One of the business requirement for chat invitation is that it should only be shown twice in a session and not more than that. Since the ...
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73 views
How to customize embedded_svc.settings.defaultMinimizedText = 'CHC Bot'; //(Defaults to Chat with an Expert) based on the window.location.href
i want to make a customization to my einstein bot while it's in its waiting state. In other words, I want to be able to customize what it shows for the defaultMinimizedText: (embedded_svc.settings....
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41 views
Can you set embedded services chat to automatically open the pre-chat form if agents are available?
Basically the title. I've got my chat configuration all set up how the stakeholders want it, but they're asking if there's a way that the Pre-Chat form can automatically open in the page that we have ...
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1answer
83 views
Not all prechat form details are being propagated to the LiveChatTranscript objects
I've followed an SF example on getting prefilled chat details available in the dialogue itself. The main goal is to avoid asking customers questions that we should already know answers to (e.g. What's ...
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249 views
chat embedded_svc.settings.fallbackRouting not working
I am trying to implement a fallback routing mechanism for my chat implementation with skills routing.
I am putting my chat snippet in a VisualForce page:
<apex:page showheader="false" ...
0
votes
1answer
28 views
iOS - Embedded Service SDK - Authorization
I'm trying to implement Case Management as an Authenticated User, I've been following the iOS documentation around this, but I'm a bit confused in some topics, I have some questions which I would ...
0
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1answer
267 views
How do I add a terms and conditions checkbox to the pre-chat form for Salesforce Live Chat?
We have used the embed code from the embedded service deployment to successfully run Live Chat on our website. We also have been able to pre-populate the pre-chat form fields. However, we'd like to ...
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0answers
24 views
Embedded service validation
I found that we can use the embedded_svc.settings.extraPrechatInfo to find a Contact but if its not found a Contact will be created.
The requirement I have is that if the email provided on chat does ...
0
votes
1answer
83 views
Getting error in implementing the embedded login on the Heroku app
I have created this Heroku app - https://embedded-login-rahul.herokuapp.com/ following this document- https://github.com/salesforceidentity/embedded-login-example for implementing the embedded login.
...
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1answer
108 views
on live agent pre Chat window why can't I add Description from the Case
On Live Agent Pre-Chat in Chat Setting page I am not able to add Description from the Case. I can add other field from the Case why isn't in the selection?
1
vote
1answer
378 views
Embedded Service Chat and SameSite Cookies
We have embedded service chat and with the update to Chrome 84, some cookies are being blocked. I'm not sure if this has an impact on the actual chat, but it worries me. I see the following error in ...
0
votes
1answer
177 views
Embedded Service API scripting help for Salesforce Chat
I have setup Embedded Chats for Sales flow
So new chats will be linked to Leads
I am using Embedded Service API for overriding this behavior to implement my usecase
My use case -
When a new request ...
0
votes
2answers
387 views
Embedded Service: Problem with Multiple Components on a Web Page with Lightning Out
We are using a lightning app with embedded service. we used the instructions given here. The chat button appears on the page but we keep getting this error:
{
component: "markup://...
0
votes
1answer
118 views
Add Images to a Live Agent that is embedded in an external Website
I am trying to add images to a live agent deployment that is embedded in an External Website. The images are stored in Static Resource and I have set the Cache-Control as Public. If I put the live ...
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0answers
21 views
How to get Knowledge search results from the community when using the standard UI for the Embedded Service SDK on Android 10
I am currently trying to access articles when inputting the article title into the default search icon on the standard Knowledge UI for the Embedded Services SDK for Android.
The UI is initialised ...
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0answers
42 views
Embedded Chat PreChat Form
I am using the Salesforce embedded chat functionality in a customer community. For security purpose, I don't want users to be able to change their name and email address when using the chat ...
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0answers
203 views
Embedded Code Snippets, how to configure extra pre-chat info similar to JavaScript Snippet Settings File?
Pre-chat configuration is working correctly for a Community using a static resource JavaScript file. I am configuring this setting: embedded_svc.snippetSettingsFile.extraPrechatInfo = []; - Link
When ...
0
votes
1answer
399 views
Live agent (Chat) error in script on external website
Implementing live agent embedded service code snippet and when testing through google tag manager we inject the HTML portion for the embedded service snippet through the following javascript code:
...
3
votes
1answer
144 views
Embedded Service Chat Populate Supplied Name on Case
With an Embedded Chat Service, I want to populate the case's supplied name field with the name provided on the pre-chat form. Here is my extraPrechatInfo section. I can use "Last Name", but I'd like ...
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0answers
388 views
How does embedding the Lightning Scheduler in an external website behave?
When the Lightning Scheduler is embedded in an external website not built-in Salesforce Communities or Force.com sites, will a new lead be created in the system by the Guest User every time someone ...
2
votes
0answers
402 views
Not able to pass custom field value to Live Chat Transcript object usin embedded service chat extra Prechat JS
I've below code in snippet setting file of embedded service chat component.
embedded_svc.snippetSettingsFile.extraPrechatFormDetails = [{
label: "RecordTypeId",
value: "...
2
votes
1answer
64 views
Restrict contact creation for non-English language embedded service chat using extra JS snippet setting file
I've got a multilingual community and added standard embedded service chat component in the footer and overridden features using an external snippet setting file named Prechat JS.
I've already added ...
