Questions tagged [email]
Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.
2,809
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When i search a record on All Subscribers list, where can i find the unsub reason?
I am searching for a record in All Subscribers list in parent BU (no child BU exits).
When i search in this list , i find a record showing the following window:
Where in this window/tabs can i know ...
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173
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Maintaining Subscriber status at Admin or BU level or both
We're looking to make sure two fields in SF CRM HasOptedOutOfEmail and Contact_Does_Not_Want_to_be_Contacted__c align with our subscriber status in marketing cloud. On the SFMC side our subscriber key ...
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217
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Marketing Cloud: Import from Salescloud Record Not Working
I'm trying to setup a test Salesforce Data Extension that's being built from a report based on my test records in Salescloud.
The Salescloud report currently contains 20 or so records with the ...
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529
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SFDC's out-of-the-box email to case security standards
We are in the midst of HITRUST certification info-gathering and remediation steps, and because we have SFDC's out-of-the-box email to case as a communication tool, we are looking to understand its ...
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MC Journey Builder not working as expected when using Salesforce data and formula field as an entry
I'm trying to set up a simple journey for a client to trigger an email once a date is updated in SF. The goal is to schedule a journey which will send an email to the customer once a month with an ...
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445
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How much daily email can be sent using a scratch org?
How much daily email can be sent using a scratch org? Is it governed by number of messages, number of recipients, or something else?
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Why is send list email showing 'email queued' and not sent?
why is Salesforce showing "List email was queued" and the email was not sent? I have checked and the user does have the permission to send list email at the profile level.
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498
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How to merge campaign / campaign member fields into email template?
I have Campaigns and Campaign Members created with an Eventbrite integration. I need an email sequence to go out via flow or manually with the Send List Email to the campaign members.
The merge fields ...
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282
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Substring Ampscript extracting url within quotes
We have a use case where we’re pulling in a url from Salesforce CRM which contains the entire A tag. We’re looking to use Substring but can’t pull in the end of the URL before the quote.
“” target=” ...
- 158
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27
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PostScript Install not sending e-mails after failed callout
I have created a post-install script that sends a request to a web server. If the server response's status code is not 204, the script should send an e-mail alerting me about that.
The problem is that ...
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185
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Sending emails to the same address via Journey
I have several records which have same emails address. When I launch my journey, just only for one record email sends, for others - journey show 'error'. How can I send emails for all records with ...
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160
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Throw front end error and Send Email in the same Apex transaction
Throwing AuraHandledException will stop email from being sent, so that I can't throw AuraHandledException to alert LWC and send a email in the same transaction.
My option will be either
a) separating ...
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385
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How to send follow up email after someone clicks on a specific link in the previous email in Journey Builder?
I'm working on a nurture journey for a client and I'm looking for a better solution to use the Engagement Split in real-time (similar to the real-time behavioural engagement for mobile apps) and send ...
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487
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SingleEmailMessage InReplyTo Method does not append the selected EmailMessage
I would like to reply to a specific EmailMessage using Apex. According to the SingleEmailMessage Documentation, I need to use InReplyTo method. I already added the MessageIdentifier as the parameter. ...
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Where are emails being created? [closed]
Salesforce is sending out mainly reminder emails on tasks, is there a way to find out where they are being created? I want to know if there is a way to see what class, flow, or something else is ...
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Hide Email2Case email for specific User Roles
We are using different Email2case for different teams.
The thing is that only specific teams should be able to see them for example Austria team will need to see [email protected] but not ...
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EmailTemplate is not accessible for community user in managed package
I wanted to send an email using one of my Email Templates from community user. The email template folder where this email template is stored has Read/Write access & is accessible to all users.
if(...
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374
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Preview and test email send - URL Expire?
I sent a test email on my address email a few month ago, and I wanted to take a look at the test email from that time and also check the URL.
I noticed that the URL expired. Is it normal for a preview ...
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557
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time depended workflow is made inactive, is that it will still send the email
I have implemented the time depended workflow to send email after 10 days. Now 4 days are left to trigger the work flow to send the mail. But new i dont have a need to send the email hence i have ...
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105
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How to route email from unauthorized address to a specific email address?
I'm working on a requirement where we receive emails from external system and process information from the same and create records in SF . I have setup an email service with handler class and it works ...
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40
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Error: URL Personalization
I'm trying to customize my url by putting the recipient's email address as UTM in a hidden field but when I try to send, I get an error saying it's wrong, but I can't figure out what's wrong.
(the URL ...
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How do I stop a Scheduled Flow from sending Email Alerts even after it is de-activated?
I created a scheduled flow that was supposed to fire twice a year and send an email reminder alert to all staff about all their incomplete task for the year. Unfortunately something went wrong and the ...
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Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]
Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
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354
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How to add Case as an option in the "Related To" drop down of emails in SFDC?
Users send emails from Cases often and found that when they click on an email address anywhere in SFDC, the email editor pops open and they can relate it to any record/object except for Case for some ...
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Record Triggered flow not working , Error with debug
I need the clarification for the below one. Here I tried to create a "Record Triggered flow" for the below scenario with Case and email message objects. But its does not triggering properly ...
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3k
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Regex for Email List on Salesforce Validation Rule?
**UPDATE 22 June 2022
For simplicity sake, I will edit my question to have emails separated with just semicolon e.g. [email protected];[email protected]
So I have this Long Text Area field to capture multiple ...
- 1,251
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483
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Add an email recipient to an email sent from Salesforce
Is it possible to dynamically add an email recipient to an email sent from Salesforce?
What I wanted to achieve is:
If an email is sent to the email address [email protected] it should additionally be ...
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4k
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Email template access to other profiles other than system administrator
Is there any way to access email templates from profiles other than that of a system administrator?
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No Emails for the assigned user after Task is created
I have a apex code which creates task when A1 record is assigned to a certain user. The assigned user would/should recieve email notifications.
So when a task is created. Saleforce autmatically sends ...
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55
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expire not clicked email containing Cloudpages link
When an e-mail containing a link to a landing page configured with CloudPage is sent to cutomer, is it possible to expire the link if the customer did not click the link within a specific time period (...
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How Salesforce manage attachment while sending an email from record detail page under activity? [closed]
I am curious to know, how Salesforce manage attachments which we add while sending an email from activity. Does Salesforce stores those files somewhere in hidden objects and use them once we click on ...
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897
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Auto generate the ''To'' field when sending Email on Opportunity
On Opportunity --> Activity --> Email.
Does someone know how to auto populate the fiel 'To' related to the Contact email?
For now, I need to copy paste the email address, I am looking for an ...
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171
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RSS feed in Marketing Cloud email is not populating, potentially because of special characters in the XML content
I am trying to create a simple email that has an RSS feed pulled into it, using this site as a guide: https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/rssFeedEmail.html.
I have ...
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165
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At exactly what point of execution are merge fields in EmailMessage resolved?
I want to create a custom logic that will copy the value of EmailMessage.Subject after the merge fields used in it get resolved.
I tried to do it on the after insert trigger on EmailMessage object. ...
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372
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Salesforce send Survey email in sandbox is blank/empty
When I enable Surveys in a sandbox, and try to send a survey through an email, the send email composer is blank / empty. I'm stuck on the survey modal with the text "Send Email" / "Add ...
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165
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Send an Email Quick Action automatically replies instead of starting a new email
I have Created a send email quick action on Case Object and I have also put the chatter component on the lightning page with this quick on it. Everytime I try to use the quick action to write an email ...
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Messaging.renderStoredEmailTemplate's whoId and whatId explanation?
I want to send an email in which the body is a custom vf component. My approach was to create an email template:
<messaging:emailTemplate subject="{!relatedTo.Name} - {!relatedTo....
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327
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Getting an error in the REST API call for Send Preview when passing the row id otherwise works fine
I have issues with the REST API call for Send Preview. I am using the method given here -https://gortonington.com/email-send-preview-and-test-sends-via-rest-api/.
I am testing this in POSTMAN
...
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159
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Email deliverability is off but still receiving Apex Exception emails - is this expected?
The Email Deliverability setting is off. As per the doc, all outbound emails to and from users are stopped.
What I'm perplexed about is that I am still receiving some Apex Unhandled Exception emails.
...
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383
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How to add values from DE to button in email?
I have a problem.
In my email template I have a button in "href" which should pull up a link from a certain field.
(I have emails in my extension and each email has its own link)
So, I found ...
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262
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CloudPagesURL Error Message
In Marketing Cloud I'm trying to send customers entering a campaign in Salesforce an opt-in email through Journey Builder, using Salesforce Data as the entry source.
The opt-in email asks the customer ...
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106
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Retriving Data Extension that WILL BE used as Send Target in a Scheduled Email by User Interface
when scheduling a "One Shot" email, we have to choose the data extensions that will be used as Target Send and The Exclusions Datas if need.
Is there a way to retrieve the data extension of ...
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419
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Sending email to record owners in a report
I have a report that contains the top 20 opportunities for a certain industry. Is there a way to automatically send an email to those specific opportunity owners on a monthly basis? These ...
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330
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Outbound SPF Record and DKIM Keys
We have a client who's blocking emails sent from salesforce under their email domain like @domain.org. The emails will be blocked if they don't have active SPF records and DKIM keys. Currently the org ...
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249
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What is DNS for your domain in Salesforce [closed]
I am creating DKIM Key in Salesforce. But to activate it saying "Before activating this key, add the CNAME and Alternate CNAME records in the DNS for your domain."
I don't understand how to ...
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233
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Write Test Class for ContentDocument Trigger that sends email notification
I have the below code that fires an email notification to 3 related users from the account of the user that uploaded a document (this is for experience cloud users only). I'm struggling to get started ...
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467
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Email button not showing in Activity History related list on Case Lightning Page layout
I have added the Email button to the Classic Case Page layout in the Salesforce Mobile and Lightning Experience Actions section.
I have also added the Activity History related List to the ...
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How can you get the merge field to take a url field from an object and set it to show up as a picture image in lightning email template?
I am trying to have Salesforce LEX Email Template populate a specific image from a field that's from a Account object and (fyi) the field data type is URL. My idea was simple, put the url into the ...
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353
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Return the start of a email domain
I'm looking for a formula to help return the below from an email domain.
Email domain: xyzcompany.co.uk
Return: "xyzcompany"
Formula I have gives me the mid and returns "co."
MID(...
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215
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Dynamic Image rendering is slow
My order email contains images, so each image resides in another system which is a different URL, Now if I wanted to change the dimensions of the image, I need to edit the URL itself where it contains ...