Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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354 views

Transactional Email API: TriggeredSend definition not enabled for this route

I've created a Send Definition, with the key definition_key, linked to the Data Extension data_ext. In this Data Extension, I've got one record, with the subscriber key subscriber_key and the email ...
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164 views

Custom object doesn't appear in “Related Entity Type” dropdown for Lightning Email Template

When I go to create a Lightning Email Template, a custom object I recently created doesn't appear alongside other custom objects in the list of objects available for merge field filtering. What do I ...
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1answer
40 views

Creating a dynamic email template

I have a batch which I use to send emails to contacts. Every contact should have a different template - So I Created a body and subject in my apex class which every contact will have his unique body- ...
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1answer
21 views

Load Testing For email Sending within a Batch

I wondering if there are any tools that I can use for Load Testing. I have a 2 batch : Batch A Bacth B Which both of them using the Database.Stateful and I'm calling Batch B from Batch A's finish ...
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2answers
33 views

Device Statistics in Tracking's Sends

Is it possible in Email Studio's Tracking > Sends tab to get the device/platform info e.g. a pie chart on the devices on which the email was opened or clicked? Otherwise is this possible through ...
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2answers
442 views

How einstein send time optimization decides send time for a new subscriber with no email history?

Salesforce marketing cloud has recently released a new feature Einstein send time optimization. Basically, SFMC calculates the best time to send an email at each subscriber level based on their email ...
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1answer
165 views

Pulling data into email from multiple data extensions

I am receiving the below errors when trying to test send an email that has personalization strings from two different data extensions that are imported into Marketing Cloud. The subscriber preview ...
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1answer
30 views

How to automatically log G Suite (Gmail) emails to Salesforce Contacts, Leads, and Accounts?

Is there a way to automatically (without user interaction) log emails sent/received as Email records in Sales Cloud to the corresponding Contacts, Leads, and Accounts? Lightning Sync only handles ...
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45 views

Triggering an email from a Facebook Lead Ad Form

I am really struggling with what I assume should be a pretty simple process. High level requirement: Customer submits a Facebook Ad Form, and this triggers an email send from Salesforce Marketing ...
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2answers
55 views

Variance Alerts for Triggered Emails - Marketing Cloud Email Studio

Within email studio we have a set of triggered emails. While we can go data extract s to see how many emails have been sent, it's often difficult to see if a the variance of a particular send from the ...
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1answer
201 views

What is sandbox behavior for Salesforce DKIM keys with increased security?

We are planning to use Salesforce DKIM keys with increased security to ensure emails sent from salesforce comes from secure source. This is an improved version of DKIM keys, which among other things ...
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65 views

Full Handlebars Markup Language in Lightning email templates?

Is it possible to use full Handlebars Markup Language (like Handlebars helpers, #each, #lookup, and callbacks to controllers) in Lightning email templates? I want to create an email template for use ...
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32 views

Visualforce approval email - how to include content document from opportunity as link or attachment

i have a visualforce approval email i would like to either attach or link to the content files included in the opportunity being approved. Ideally i am after selecting one specific file (which i can ...
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1answer
26 views

What's the best workaround to automatically bcc in an email address when sending an email from an SF Case?

I am trying to have it so any emails sent from SF on a Case Record are bcc'd to an email address (e.g. supportteam@mycompany.com) I know that there's no way currently to automatically bcc in an email ...
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1answer
23 views

Analytics Builder - Incorrect Email Metrics

Whenever we pull an email send report using the 'Recent Email Send Summary Report' we have particular jobs whose delivery rates are lower than their open rates. often the delivered counts are 1 or 2 ...
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0answers
20 views

Send Email Along With Data Which Will Come As In Tabular Format

I have a requirement where i need to send the data in email body with tabular format. I used to fetch data using batch class and then written a method which used to create body of html email template. ...
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1answer
248 views

Add CC/BCC in Journey Builder email send

I can swear the option was there, but now I can't find it - any clues where it's gone and how to enable it? Here is what I see now:
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1answer
141 views

Managing email sends and subscribers' preferences outside of Salesforce Marketing Cloud

We've been using Salesforce to send out Email campaigns for a good numbers of years now. When we first started using it, we were using it as the platform intended it, which is, using the publication ...
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2answers
161 views

How to forward replies using RMM and Triggered Send?

Currently we use RMM without issue and we route email replies to the assignee using the Sender Profile, which works great. We would like to add an additional step of also forwarding the reply to a ...
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0answers
27 views

Marketing Cloud to send emails through Amazon SES [duplicate]

We would like our SFMC instance to send emails through Amazon Simple Email Service (SES) which is a standard in our organization. Is it possible to create an SMTP Relay to route the email sends to ...
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0answers
12 views

View the history of SingleEmailMessage usage

I know how to see how many SingleEmailMessages we've sent in the current GMT day, but I need to know if it's possible to see a history of emails further back than that. For example, for the past week, ...
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1answer
72 views

Is it possible to add custom email template with System.resetpassword() [closed]

I have to send a custom email template with System.resetpassword() method. Is it possible?
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1answer
84 views

Sandbox Email ( Workflow, Process Builder, Apex ) no longer send email if user email ends in .invalid

In our sandboxes Developer orgs, We have recently noticed as of May 30 2019 that emails ( workflow, process builder, apex ) have stop being sent when the invoking user's email ends in '.invalid'. ...
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1answer
168 views

Lead Auto Assignment Rules Not Sending Email Notification

Users are not receiving email notifications of leads using the automated lead assignments in Salesforce. After a lead is submitted through the website, it flows first to Marketo which uses the ...
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0answers
18 views

How to send a single email to multiple receipents

I have a requirement to send a single email to the account owner and cc multiple users Currently, I'm using a single email message. I know we can use the cc method directly but it's actually ...
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1answer
50 views

Lightning Activity Email template with junction

How do I make a template for a record's Activity > Email tab in Lightning so that the user can send the record's info (including info related by junction) to other users and to email addresses ...
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14 views

Fetch data from reports

I have a requirement where I want to show charts , graphs or pull data from reports in pardot email template. Is their any way I can do that either in pardot or from salesforce itself ?
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1answer
89 views

HTML Source bug sending Rich Text field in VisualForce Email Template

Background We are using Lightning. I need to create an email template that a user can use on a custom object's Activity > Email tab. The object records meeting minutes and includes a rich text ...
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0answers
27 views

Email Alerts are Going to Spam [duplicate]

I have created an Email alert with an attachment to go to our clients. Unfortunately, when these email alerts are triggered they are getting filtered into our client's emails spam folder. How can I ...
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2answers
54 views

Device from which the email was first opened

Is it possible to know if the email sent for a specific user was opened first from a mobile device?
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1answer
143 views

Lightning record action to open prepopulated mail in user's client

On the Standard Record page for a CustomObject__c, I want to display a button or link (Quick Action, URL formula field, ...) that when clicked by the user opens the users preferred email client with a ...
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2answers
60 views

ampscript Question

I'm very new to ampscript and am having an issue with a snippet of ampscript showing as blank. This is what I currently have: SNIPPET 1: %%[ set @firstName = Lookup('master','first_name','email',...
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1answer
91 views

Lookup to Sendlog not working

I want to pull in the view as webpage url from the Sendlog, but it looks like my lookup does not return any results. This is a code snippet from my email: var @vawp, @subID, @jobID, @batchID set @...
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0answers
27 views

how to schedule report or dashboard as different user? [duplicate]

I have a lightning community with two profiles types. Managers and Promoters. I need a way to email schedule reports or dashboards to the managers with the informacion of its own promoters. it is ...
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0answers
17 views

Two email message records are creating?

When I send mail from salesforce two email message records are creating, But I am sending one mail only not sure what is the problem please help. Update It is happening only if i send mail to email-...
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0answers
13 views

Changing my outlook 365 account

My email configuration shows my salesforce is connected to an old Outlook 365 email address. How do I remove/deactivate it and tell salesforce to use my new email address?
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1answer
167 views

Lightning Email pre-populate addressee (destination)

In classic we had URL-hack to pre-populate addressee from url to To field. I guessed it should be automatically filled out when you choose email template (in templates we can specify reference to ...
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2answers
248 views

AMPHTML In Marketing Cloud

Google announced the ability to create interactive emails using an HTML framework known as AMPHTML (not to be confused with AMPscript). Here is some documentation if anyone is interested in learning ...
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0answers
39 views

Remove “reply to” in apex Messaging.SingleEmailMessage [duplicate]

We have a apex trigger that send mails. In this mails, we can see: reply_to_email@fmm65sbh16h2kh67.xxwomdonwmb2otze.3p1x6n6.1j-8cbreaq.cs102.bnc.sandbox.salesforce.com How can remove this reply to"? ...
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1answer
44 views

additional case created via auto response bouncing to original case

We are running into an issue where a case created via email to case has an invalid return email. When the auto response email is sent, it is bounced back and creates an additional case. What is the ...
0
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1answer
138 views

How to know if an email is delivered or not in marketing cloud?

I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks). Is there any data extension or ...
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2answers
47 views

How to pull an email address from one field into another

I'm wanting to insert the Account 'Email' value in to another field in a Workflow action but am having some trouble getting the formula right. This is what I Have so far.. Workflow rule = `Account: ...
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1answer
197 views

Einstein Email Recommendation Content Creation

We want to build a single block of code to be used across a number of Email activities, and we want to "force" one of the variables. Let's assume that we are selling recipes and I want to trigger an ...
0
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1answer
18 views

Password reset email

I have a personal org where I used to try my trailhead challenges. Few days back I was getting email from Salesforce org about job I had been running on my personal email id. I opted for not receiving ...
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1answer
164 views

SendEmail Method results in EmailMessage Object in Sandbox - Does not in Production

I am using the following logic to send emails. Enhanced email is activated on both orgs and so is Email-to-case. In the sandbox (Summer '19), executing this method results in an email message ...
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0answers
99 views

Sending email in Pardot Engagement Studio using dynamic list during business hours

There is a program in Pardot Engagement Studio having 3 simple steps - start/entry point - a dynamic list, send email, end. The email is to be send on weekdays during business hours. The dynamic list ...
0
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1answer
25 views

Report that shows when HTML emails were opened

How can I create a report that shows when HTML emails were last opened.  I can see this information when looking at a contact's past history.  I have run the HTML Email Status report.  It lists a very ...
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0answers
17 views

How to stop autopopulating “To” field on case email?

When I try to compose new mail from case activity related list the To field is automatically populating the case contact mailId. How to prevent this from autopopulating in lightning
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0answers
10 views

How to have an action send an email to contact with containing adobe sign?

I am looking to have an action send an email containing a PDF that has been filled with the contacts information. They fill the rest of the PDF out through Adobe sign. Then once they sign the ...
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0answers
21 views

How to capture customer replies in Salesforce

We want to log outbound and inbound emails in Salesforce. Currently, We are sending Emails to Contacts using out of the box salesforce features and they re getting logged But when contacts reply to ...