Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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19 views

Accessing email send info and content via API

we have the following use case / issue: We want to place the info of every mailing that is being sent to the client in our external third party CRM. In addition to the info that something has been ...
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1answer
49 views

How to Prepopulate TO field while sending email in activity history Lightning Experience [closed]

How to Prepopulate To field before send an email in Activity History
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2answers
27 views

Trigger on Sending Attachments in Related List not finding the attachments

I have cobbled together this code in an attempt attach the files in the attachment related list to the email on the change of a field in the Expense record (custom object). The code saves but i get a ...
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1answer
46 views

VF outputtext with value if contains condition and currency format

I want to format my Amount with currency and at the same time use the condition contains, bur I'm not sure how to put it Currency is working: <apex:outputText value="{0, number, currency}" ...
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1answer
59 views

How to change email in TrailBlazer Community

Every time I ask a question in TrailBlazer Community, an email is sent out when a response has been made. The thing is, the email is sent to a different address then what I have in my user profile. ...
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1answer
36 views

Send more coupons - ClaimRowValue(?)

I would like to send an email with 3 different coupon codes inside. I already have an if statement in the amp script that takes them based on the language code, but as it is the voucher code is ...
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2answers
34 views

How can multiple entries be made in a data extension using the same email address?

I am using salesforce to capture and store data that has been entered/submitted into an online form. If a submission is made via the online form using an email address that has already been used the ...
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2answers
71 views

GUID value used as Subscriber Key when sending to a Salesforce Report

When you send to a Salesforce Report in Content Builder, the platform creates a temporary DE in the Root DE folder with a retention policy of 5 days named SalesForce-[guid], for example: SalesForce-...
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1answer
17 views

Create an activity when a marketing cloud email is sent [closed]

How do I create an activity in salesforce account when a marketing cloud email is sent to that account?
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1answer
55 views

Auto BCC multiple emails

Whenever I send an email I have to BCC my three coworkers, my email auto-populates. Is there any way to include their emails in that field?
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1answer
33 views

Email to Case create contact from reply-to address [closed]

I have a contact form on our website that is generating an email to support@domain.com. We are setting the from email address to no-reply@domain.com and the reply-to email address to the customer's ...
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1answer
15 views

Query all subscribers that received specific amount of emails

I want to set a "limit" in terms of email sends, e.g. every contact that already received 3 mails within the last 3 days shall be excluded from a next mail. I tried with query but since it's not ...
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1answer
25 views

not able send apex email alert

don't know why I'm getting null when I query in query editor all the values are coming! my trigger handle code public static void afterUpdate(List<Opportunity> newOpportunitiesList, Map<Id,...
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32 views

Two EmailMessage same email. Why?

I send an email from apex from opportunity object to account. Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage(); mail.setSenderDisplayName('Test'); mail....
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1answer
115 views

Invalid Message Id Reference - In-Reply-To Header is Not Valid

I am designing a custom mail application with Visualforce and Apex in salesforce and I'm running into some issues maintaining threads and setting reply to ids. To establish which emails are a ...
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2answers
189 views

Email Frequency Capping in Marketing Cloud Connect

I want to do the Frequency Capping to those Emails which are sent/triggered from the Marketing Cloud Connect. I know that we can add the exclusion Script to the Journey Emails, Content Builder Emails,...
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31 views

HTML Email Status won't get created if setWhatId() for Messaging.SingleEmailMessage is specified

In my org I've set up an automatic process that sends email messages with the Custom template (with the HTML) to the contact. It has triggered similar code: OrgWideEmailAddress addr = [select Id from ...
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1answer
50 views

Error when using setOrgWideEmailAddressId in SingleEmailMessage [resolved]

I'm trying using setOrgWideEmailAddressId in my class Apex but he return this error: 718403274-125341 (195485361) Code: @AuraEnabled public static void sendEmailReference(String strEmail){ ...
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13 views

Emails being sent through the Feed are not displaying the new Email Body in the Feed

When a User sends an email through the Feed on a Case, the original email body is displayed in the feed, however the new email contents sent by the User does not display. In the Screen shot below ...
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REST API: Last email sent/received

Using the REST API I'm trying to pull, for a certain contact, when was the last date of email communication with them - last email sent to them. My logic was to query a contact's activity history, ...
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1answer
41 views

Retrieve all sends to a specific records in Marketing Cloud [closed]

How the query shall look like if we want to retrieve all emails a specific contact received?
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98 views

Prevent Emails appearing in Community Case Chatter Feed

The main issue we see old Case Emails in the Case Feed within the community. We can only remove with Classic Case Feed Filter Primarily the Salesforce documentation does not match what we are seeing. ...
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1answer
74 views

Associating Email Sends with Automation Activity via API

This is a continuation of this question: Retrieve multiple tasks in an Automation via API Now that we have been able to retrieve the Activities within an Automation, we would like to take it one step ...
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1answer
35 views

Export Event standard Classic button component for Lightning not working

I'm working with a quick action that retrieves Event record information and send an email with an .ics related file as attachment. This is my vfp for .ics file: <apex:page standardController="...
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1answer
33 views

'create email' shortcut vs. 'user initiated email'

We use 'journey builder' for sending email to a DE if we need a nurturing program, else we use 'create email' shortcut in email studio's overview section if we want to send email just once or to send ...
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1answer
32 views

Star Rating not rendering on custom HTML email in Marketing Cloud [closed]

We have created an email in Marketing cloud using an existing Blank template where we can drop our custom made content blocks. And for one email we have a requirement where we need to capture the ...
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1answer
19 views

Configure the FROM of send email on Case

Is it possible to configure the emails that appears on the "FROM" based on the profile or role or some type of criteria of the current user? If it is, how can I do it? thanks in advance
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1answer
32 views

Help with expected behaviour when sending to a DE that has an existing SubscriberKey (ContactId from Salesforce CRM) but different email address

need some help with understanding exactly how this works. First, our setup: We have Salesforce CRM and Marketing Cloud Connector is up and running, syncing contacts over to MC We have a "Master Send ...
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1answer
149 views

Marketing Cloud Rest API and Business Units

We have our main BU (business unit) at the top of the tree, and one of the other BUs is TEST. In TEST we have created an Installed Package and in that installed package we have added a Server-to-...
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2answers
58 views

Date-time stamp in sends & opens data view in marketing cloud is not in sync with local time

I'm using salesforce marketing cloud for sending emailers. Date time settings in my account are set as per IST (Indian standard time), GMT + 5:30. Though when I fetch data from "Sends" & "Opens" ...
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1answer
32 views

How to perform lead conversion activity based on the email click in marketing cloud?

I want to send an email to my leads with a clickable button with unique url. I want to put a trigger base activity which converts lead into opportunity as soon as user clicks on that button. I know ...
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2answers
34 views

Put a comma in a number larger than 999 in visualforce? [duplicate]

I have this visualforce tag <td align="center">{!IF(relatedTo.Total_Professional_Services_Before_Disc__c=0, "--", "$" + TEXT(ROUND(relatedTo.Total_Professional_Services_Before_Disc__c,0)))}<...
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18 views

Simple Web-To-Lead but with additional email verification (Double-Opt-In)

On our website (Wordpress-backed) we currently use the standard Web-To-Lead form from Salesforce. As we get a lot of spam from it AND to comply with the new European Privacy law GDPR we want to add ...
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1answer
31 views

Send Marketing Cloud Email button is asking me to login again

I have a button called "Send Marketing Cloud Email" on contact detail page. It is asking me to login again when i click on it. How do i prevent the re-login? Also, my domain is enabled.
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15 views

Send List Email pick From

so I was wondering if there is a way to add a dropdown selection for the From Email on the Send List Email functionality in the CampaignMembers section. Was basically looking for something similar to ...
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14 views

Inbox - how do I prevent from tracking my OWN opens?

I've recently changed to the 'new' Salesforce extension, and done away with the older inbox extension. I've made sure to enable the Inbox features via setup, tracking and the other abilities seem to ...
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1answer
10 views

Visualforce email template IF condition for Second Opportunity Owner field

I have an email alert that goes out when an Opportunity is changed to Closed Won and it says who the Opportunity Owner is. Sometimes, a second salesperson is involved in the deal, so I have a field ...
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2answers
46 views

Alert my application when email unsubscribe happens

In my salesforce marketing cloud application, when a user clicks unsubscribe I want it to alert my application so I know to update consent in my application. I don't see how to do this? I opened a ...
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2answers
26 views

Lead Formula for sending an email when converted

I created a process builder flow that will send an email when a lead is converted in lightning. I created a hidden formula on the lead field that pulls in all the ConvertedID's in one field and I ...
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0answers
73 views

The target object email address is currently marked as bounced

I have activated bounce management in two dev orgs. I am sending emails to record owner through batch class. If email is not valid, DEV1 org is throwing a message Email address is invalid and DEV2 org ...
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1answer
30 views

Trigger on EmailTempAttachmentMap [closed]

Has anybody written a trigger on the EmailTempAttachmentMap object type. I am not sure how to access that ObjectType. thanks.
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1answer
25 views

Why is the email alert sent from the salesforce email address instead of the email specified in the 'from email address'

I created a process that gets triggered only when a case is created. The process sends an email to the user who submitted the case(issue) via email. The email does get sent but the issue here is that ...
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0answers
48 views

My email acknowledgement button is not working

I am trying to send an email acknowledgement to my donors but every time I press the button I get the following message: NPSP did not send acknowledgements for the following records. Acknowledgements ...
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0answers
40 views

Trigger on Attachment object not getting fired after attaching file in an outbound Email [ Related List ]

Trigger on Attachment object not getting fired after attaching file in an outbound Email. Tried both before insert and after insert. Attachment trigger fires while attaching files in the Notes and ...
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0answers
97 views

{!ApprovalRequest.Internal_URL} in a Visualforce Email that is using a different related to object?

I'm creating an email template for an approval request and it is related to our quote object. When I try to use {!ApprovalRequest.Internal_URL} to get the URL to link out to the quote, it doesn't ...
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2answers
144 views

How to report on the performance of dynamic subject lines?

I have dynamic subject lines being pulled in from a Data Extension. I then have a code snippet content block that has a set of if statements which determine what row/subject line the recipient should ...
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1answer
110 views

Capture Survey Response from an Email and store answers into a Data Extension

Is there a way that we can create a survey in the Email and capture the customer responses in the Data Extension? I'm looking for a solution for it, and found out that Surveys are no longer ...
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1answer
95 views

How to create interpersonal documents (PDF Files) and how to attach them into email using a SFTP server?

In Marketing Cloud : I would like to create interpersonal documents (customer contract in PDF) and attach them into email in automation, (in the same time that I send my email scheduled in journey ...
2
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1answer
134 views

Lightning Email Templates Deployment

I have been reviewing the documentation for Lightning Email Templates and it does not look like they can be deployed from one org to another. I have been unsuccessful retrieving them from the Metadata ...
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1answer
35 views

AMPscript not woring in email body

This maybe a silly question as i am totally unknown to the AMPscript. I am trying to get date in the email body so wrote the following code, but when sent out test emails, the code was not replaced ...