Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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16 views

What is the Engagement tab on Email Message?

I'm working with a new Essentials Edition org and there's an Engagement tab on the email message layout. Social Studio is not set up and neither is Social Customer Service. The latter is though, an ...
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2answers
57 views

Using Salesforce I am unable to use a variable in the BCC field which is set in the email header

We have CC and BCC enabled on our Salesforce account. I am trying to send a BCC email to TrustPilot to trigger a review email. The issue I have is that I need the email address to change based on ...
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5 views

Send promotion email at specific time to a specific customer

We have a system that generate recommendations for our client who uses ExactTarget to send promotional emails to their customers. We have the ID of the promotion and the ID of the customer and the ...
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1answer
61 views

Send reports in Email body through Apex in Lightning

I have a requirement where in I created a Report in Salesforce to get all Orders group by Owner, Account Geo field & orders that are closed this quarter.` I have prepared the report but I need to ...
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12 views

Email not being sent to queue members

We are redirecting to standard case creating page(standard page) from lightning component. When ever case gets created ,it will be assigned to specific queue using assignment rule and email should be ...
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1answer
51 views

Personalization on Thumbnail in SFDC for Individual Email Results

We're trying to resolve what appears to be a simple ask and I've been told this is possible but can't find any documentation here or on help.sf.com. We are sending email to subscribers using SF DEs ...
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14 views

Adding an object to the data attribute of an email asset via REST API

I'm trying to update the Data attribute of a previously created email asset via REST API. What I'm trying to do is add additional objects to the Data attribute. When adding, I use the PATCH endpoint ( ...
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9 views

Attach files to email [duplicate]

I have a custom object 'interview outcome' that is used to sent automatic email via process builder to update the candidate about the interview outcome. I want a field 'Attachment' so that the admin ...
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1answer
71 views

Using GTL for Nested JSON in Marketing Cloud Email HTML

Working on parsing some JSON in the HTML of a Marketing Cloud email using GTL and AMPscript and I've figured out how to do one degree of nesting, but can't figure out how to dig down deeper than that. ...
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1answer
34 views

Nesting AMPscript between ELSE and ENDIF in LookupOrderedRows

I'm using the LookupOrderedRows to populate an email with Apartment Suggestions. Here's a simple version of the AMPscript: %%[ var @rows, @row, @rowCount, @numRowsToReturn, @lookupValue, @i ...
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1answer
73 views

track open email in Marketing cloud

To track the openings of an email, does marketing cloud do it for me automatically or do I have to insert the snippet with for each email every time? " The tracking feature uses a 1x1 pixel ...
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1answer
43 views

Capture email address from an email send and send the email to a Cloud Page

I have an email from email studio go to a group of contacts. The name of the data extension is called "SmartCapture". On the email, when a person clicks the submit button, he or she will ...
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29 views

Identify which email alert triggered from email logs

Is there a way to identify which email alert sent a particular email I can see in the logs? Even being able to find out which email template was used would work. It seems like there should be a way to ...
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31 views

Send Document PDF/Word with attached file - merged fields [duplicate]

Is there a way, out of the box Salesforce functionality, Lightning Experience, to send somehow an e-mail with an attachment (word or pdf) and merged fields? More specifically, my requirement is: I am ...
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59 views

Einstein Activity Capture download email from AWS

In Einstein Activity Capture, email is "captured" and stored in AWS, not Salesforce. Is there any way to get the email from AWS into Salesforce? For example using Analytics REST API or ...
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13 views

Unable to create a case when case owner is assigned to a queue in email to case

Im trying to create a case through email to case. Im sending the email to the routing address as part of unit testing and found a strange issue here. Im able to create a case when im trying to do it ...
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19 views

Test Deliverability is sending only 2 emails

When I am testing deliverability after enabling email relay, it sending only 2 emails and if I deactivate the email relay and again try to test deliverability then it is sending 16 emails. Can someone ...
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2answers
32 views

How to use ampscript to display content to specific data extension in an email?

I am struggling with ampscript. I am unable to use the built in dynamic content function to display the content in the email. The scenario: I have an email which I am going to send to my master data ...
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1answer
59 views

Email Address should not be updated in ALL SUB

We are sending email communication to the customers already present in 'All Subscribers'. We intend to use the same Subscriber Key but may send to different email address. The requirement is that the ...
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1answer
37 views

Multiple Sender Profiles with Same From Address but different Reply Addresses?

Hey just wondering if anyone has done a similar setup? Using the same From address in multiple sender profiles but different reply redirects. Info@BestCompany <-From Address - Same from Address for ...
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8 views

How do I manage permissions for emails associated with custom objects

I have a custom object that I use to track Members, and we often send our Member's emails from within salesforce. I would like everyone with access to the Member object (record) to be able to view ...
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29 views

File Corrupt error in Excel using Reports as attachments in Apex

As title suggests i am using converting reports as attachment in Apex and sending as Email to users. The excel file is in .XLSX format when i tried to open the file i am getting file corrupt error. ...
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1answer
29 views

Push the value of button or Link to DE

Good day, I need to create email with two buttons or links "Confirm" an "Cancel". When user clicks on it, the Status field in DE should change its value on "Confirmed" or ...
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10 views

Remove the carbon copy email address from the email button on case [duplicate]

I use the email feature to send email from a case in Salesforce. Unfortunately, the BCC email address is every time filled by my email address when I open the widget. Is there a way to delete the BCC ...
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1answer
64 views

How to hide content block at SF market cloud email

I need to show images that returned from the other endpoint at market cloud email. Sometimes the endpoint can return 3 images, sometimes it return 1 image or no image. I tried to use image block to ...
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1answer
21 views

Task Trigger fired for one record after email send

I just learned in a very painful way that when sending SingleMessage emails tagged to be saved as activity the task trigger is called for each single message at once not in bulk. I'm sending from ...
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13 views

Marketing Cloud Content Build Reference Block not visible when sent

I have an Email in Marketing Cloud that we've added a Reference Content Block to. It displays great in Edit Content mode but as soon as we "preview and test" or ultimately send test emails ...
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1answer
32 views

Send through office 365 account in salesforce

Today suddenly one of our users is seeing this message in salesforce while sending emails. Earlier it was working fine and he used to send email using office 365. Our other users are not seeing this ...
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0answers
41 views

Cannot see 'Send Email' button in Activity History in a Lightning

In my custom object I have added Activity History as a related list and I see "Log a call" and "View all" button but I don't see the button "Send email". Here is what I ...
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1answer
55 views

Change Wait Time in Active Journey in Journey Builder Marketing Cloud?

Need to shorten the wait time, Journey got started late so the full 1 day wait is too long, is there a way to pause, change the wait time to an hour for a particular wait step, then resume and ...
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1answer
21 views

Modifying a Dynamic Date Range by Month with AMPScript in Email

this might be helpful for some, but I also feel like it might be able to be improved upon or simplified. I have a recurring email campaign once a month that offers a new promotion for the course of ...
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1answer
30 views

Email Attachment as CSV issues

if I run this code in developer console, I receive the attached csv in an email. However the output of the code is javsscript code instead of the data String ReportId = '00O3300000331x3XXX'; ...
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1answer
65 views

Continuous Pull in Ampscript, GTL, or SSJS from a JSON file

I am trying to find the best method in a Marketing Cloud email to continuously pull data from a JSON file that updates every 5 seconds so that it is "Live" Data within the email. Currently I ...
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1answer
256 views

SSL Setup in Marketing Cloud for Emails Mandatory?

The unsubscribe and profile center links (standard marketing cloud ones, no customization) at the bottom of my emails are currently showing up as unsecured when clicked. Setting up SSL with marketing ...
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1answer
80 views

How to add custom components to the new Email template builder in Salesforce sales/service cloud

I am trying out the new Email template builder in Salesforce service cloud (winter 21). Here you can drag standard components to the email canvas and configure them. I would like to have some ...
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129 views

Email Domain filter not allowing some emails to be sent

We have activated Email relay to send emails from office365. We have also activated the domain filters . There are a few other emails which are sent out form apex classes which stopped sending out. ...
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1answer
26 views

New subdomain sending issues through Marketing Cloud Shared IP

Provisioned a new Subdomain for email sending in Marketing Cloud using the Shared IP option. Having issues with emails being flagged as an external sender for the client's outlook with the links not ...
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1answer
44 views

Adding commas to text depending on variables in AMPscript?

This is my first post and I'm a newbie when it comes to anything code-related let alone AMPscript so any and all help would be very much appreciated. Thank you in advance! I'm using AMPscript in the ...
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2answers
48 views

Unsubscribe and Update Profile not working, “javascript:void(0);”

Having members state the marketing cloud emails profile and unsubscribe links are not working and pointing to the javascript void error. They are working for external members but not internal. I ...
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1answer
17 views

Can't send to a list in marketing cloud?

Created a list with one subscriber email, however I'm not seeing any option to do a send when I checkbox on the list in the actions. What is the solution to this? Thanks in advance.
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1answer
110 views

Marketing Cloud Interactive Email Form Doesn't Render in Outlook, Shows up Fine in Gmail

The interactive email form block I have in an email is not showing up at all in Outlook (email is tagged with the external source, please use caution.) Even once added to safe sender list. The ...
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1answer
52 views

Marketing Cloud Emails from New SAP going straight to Outlook Junk Folder

Marketing Cloud emails are going straight to Junk folder in outlook (non enterprise) and blocked by client enterprise outlook which needs to whitelist the IPs from MC. Email goes through fine on Gmail....
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29 views

Schedule an Email and create send definition via REST API

I have an email in "Content Builder" (This email created using the API). This email should be sent via API. How can I create an API Call: create a send definition. Schedule an Email and ...
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14 views

Deleted Interactive Email Form Block but receiving error in Preview?

Preview is failing to generate please select a Cloudpage & Data Extension and assign all fields... I've already deleted the interactive email form block but still getting this error? Any ...
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1answer
17 views

FIELD_CUSTOM_VALIDATION_EXCEPTION : No permission to send the Email based on the Case

The functionality Email-to-case is not working for me. When I am sending a Case to e-mail, a new case is not created. I am using the long service e-mail. When I changed the Automated Case User to ...
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9 views

In case layout I have enabled email notification but the check box is not shown in the case creation

I want to get the email notification to the contact email and owner email when the case is created or edited. I have enabled the email notification in the case layout but I am not getting the checkbox ...
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1answer
30 views

How often is the number of downloads updated for a shared file?

I have been experimenting with list-emails with an attached file (the attachment is automatically replaced by Salesforce with a link to a preview/download location). I have personally downloaded a ...
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16 views

Is their a way to capture incoming email with their attachment, to merge to an existing case?

public class eMailAttachTriggerHandler { //public Map<Id,Attachment> newRecordsMap = new Map<Id,Attachment>(); public List<Attachment> newRecords = new List<...
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25 views

Service Cases: Email Quick Action Button/Tab Not Showing Up

I have read a lot of documentation on this, and feel like there's something simple that I am missing that is not allowing the email quick action button/tab to show up on my service case feeds. My ...
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1answer
23 views

Use updated data for an email in a journey

I link the entry source DE to the contact record under an attribute group and then I can use a Decision split with Contact Data. I'm using this DE for a welcome journey. First I check if the Journey ...

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