Questions tagged [email]
Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.
2,809
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Enhanced Email logging email matched records
I have a User base that uses the Outlook Integration heavily (I know this is retiring soon anyway btw) - I'm struggling to find out how this 'Other' section matches SF records. It looks to be pulling ...
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32
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Scheduled Email in Outlook (Salesforce)
When I go to send an email it is not sending at the exact time that I need it to send. It is sending slightly before (2-3 minutes earlier).
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139
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Parsing data in the data extension with AMPscript
I have a data extension in Marketing Cloud with data about tasks per account per contact. A contact can be related to more than one account and can have multiple tasks in each account.
I need to send ...
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50
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Emails not received for consistent API Requests
Scenario: Inserting Cases via standard SF REST API to receive an Email Response. The Email is sent via Flow (After Insert/Update) + EmailAlert. The REST APIs are being sent consistently (i.e., one ...
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114
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Does SFMC automatically unsubscribe complaints?
In SFMC, one of the captured data is complaints (in reporting and data view).
my understanding is the complaints in SFMC means subscribers who mark the received email in their inbox as spam, is that ...
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HTML Email message in marketing cloud- email content changes every 15 days
My Creative team provided the HTML and I uploaded the code in marketing cloud and used it for creating an Email message (type HTML). This Email will be sent every 15 days. But the use case is- Every ...
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2
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116
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Visualforce Email Templates -- How do I display images in my use case?
I am making Visualforce email templates for a client. Some of the emails contain a section with recommended products at the bottom, which is just an image and item name displayed in a table in a row. ...
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126
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Disable emails from Orchestration Flow Work Item
We have an Orchestration flow that we are assigning to a public group. Whenever an interactive step gets created it is sending an email to the entire group, however, we have different methods of ...
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74
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How STO works with the settings "Send at Einstein's optimal default time" in journeys if optimal time falls outside the STO configured window?
If STO setting is configured as "Send at Einstein's optimal default time".
For example, if STO is set for 4 hours and optimal time for subscribers with not enough data falls outside the 4 ...
- 317
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71
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Can Einstein STO delay subsequent email activities sent event in a journey?
When Einstein STO is added to a journey, if 12hours are defined for STO activity before email activities in this flow:
email1 → wait 1day → email2 → wait 1day & email3.
If journey is activated /...
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213
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Can't change 'From' email address when I send a Single Email or Mass Email
A user is not able to change the "From" email address when sending an email in Salesforce UI from standard/custom objects and even the global publisher actions. The field "From" is ...
- 125
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83
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Email service - Missing inline images from the inbound emails
I am using apex class and email service to create records on a custom object. The problem is when a client sends an email with inline images, it does not appear in the email body in Salesforce. ...
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212
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How to report on the status of email messages related to a specific record?
I'd like to create a report that presents information such as the EmailMessage.LastOpenedDate and the EmailMessage.Status for emails sent that are related to a specific custom record. When I look in &...
- 135k
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634
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Email reply should be captured to lead object record from where email is sent
I have a scenario Like.
From lead object through activity email is sent to customer if customer replies to that email i have to show that reply in activity of that particular record in lead object.can ...
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Is "Organization-Wide Email Footer" available as metadata?
We use "Organization-Wide Email Footer" functionality. Is it available as metadata to move changes to higher environments or this should be done as a post-deployment step?
Note: I couldn't ...
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95
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Track Click Issue - Email studio
I did an email send test with Track Clicks, the result of this was the tracked email links returns to error page saying "Your Connection is not private":
Message translated:
"click.x....
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64
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Issue with Email Action on object and related to Pre-defined fields
I have a 2 email action on the case object and for both of them I have "To Address" pre-defined but sending an email from the 1 email action then it is populating the correct "To ...
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102
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Create a dynamic sender profile from an Ampscript variable that has been set in the email
I'm working on creating a dynamic sender profile (DSP) for a client. It's my understanding that the way it's usually done, you will do a lookup based on a subscriber attribute, e.g., city, country, or ...
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43
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Journey builder : how to send an email only on spring and summer?
I hope you are well.
In Journey builder, I was wondering if it is possible to schedule an email activity (= email sending) only during spring and summer, and not during autumn and winter.
Is it ...
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3
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2
answers
137
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Concatenate Values from Multiple Rows of Data for a Single Contact
I have a filtered data extension where some contacts have multiple rows, containing unique product, i.e.
Contact ID | ProductName
Contact 1 | Product A
Contact 1 | Product B
Contact 2 | Product ...
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50
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How can I record automated outgoing emails in Activity Section against an Opportunity triggered by record-triggered flows?
In my Salesforce implementation, I have set up several record-triggered flows on Opportunities that send emails using Email Alerts. I need to ensure that these outgoing emails are recorded as ...
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39
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Email is not getting sent from apex Class if I am using with sharing
I am using invokable apex class for sending email to users when my batch starts and completes, but if I am using with sharing keyword the email is not getting sent although it is showing success in ...
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365
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Insert failed. REQUIRED_FIELD_MISSING, Required fields are missing: [External Data Source]: [External Data Source]
I am trying to store the attachments from an incoming email to the ContenDocument, ContentVersion, and ContentDocumentLink objects. Below is the method/function:
@testVisible
private static void ...
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102
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Report subscription error code 612794256-627738 (-836958080)
I have received this error code 612794256-627738 (-836958080) in some reports subscriptions email.
I have searched this error code in salesforce documentation and I haven't found anything.
Does anyone ...
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328
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Email button for Custom Object List View
Trying to create an action or button to show on a custom object list view to email selected records.
My goal is to send an email to selected records when I click on a Send an Email button. I get ...
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52
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Message priorization in Marketing Coud
Is there a feature in Marketing Cloud where I can prioritize one message over another if a subscriber receives several messages on the same day.
Then, I can choose to only send one email per day per ...
- 3
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1
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56
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Not Receiving Email from Batch apex
I want to send email containing details of the opportunity that is being executed by the batch apex. I am trying to Automatically close the opportunity that has not been closed on the desired date and ...
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132
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How to fix this Contact "InformalName" error for an email template deploy?
We are getting this error on an sfdx force source deploy to a Developer Edition org of a messaging:emailTemplate that has recipientType="Contact":
Error MyFolder/MyEmailTemplate Salutation, ...
- 135k
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194
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Attachments sent from Apex are not stored in the EmailMessage record or the parent Case record
I'm using
`<lightning-file-upload
label="Attach files"
name="fileUploader"
accept={acceptedFormats}
...
- 701
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2
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252
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Links in email not working in inbox
I have a data extension that contains customers along with a category. In my html content, I want to add the category for the customer IF the customer_id can be found within that data extension. If it ...
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59
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Email Opt out field on Contact - usage
We have the Email opt out field on Contact, lead, Person account
I am trying to find a documentation that specifically mentions the usage or this field.
With individual object, we can control finer ...
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89
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how can i prevent the sent of emails in the weekend and using STO in the same time?
So we want to prevent the sent of the emails that we have in journeys in Marketing cloud to come out on the week-end ( Saturday and Sunday) but queue it to come up on Monday and to come from 6h AM to ...
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31
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Extract 'date sent' from email sent in Outlook and copied to the lead record
We need to track first contact date/time and it's copied back to Salesforce from the Outlook connector and it's sent in Outlook. I can see the date/time copied across, but it's not part of activities ...
- 315
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76
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How to redirect %%view_email_url%% when data from DE is deleted
I dont know if its possible the redirect to a different page or create a default email.
I've created an email and add the %%view_email_url%% in the body so the person can see it "fresh" ...
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21
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Every time I log into the Salesforce environment I get a welcome email
I have a strange problem. Every time I log into my company's environment, I get a welcome email from Community.
It has two problems:
My username is not from the community;
Welcome email should not be ...
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19
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Is it possible to capture all 'Not Sent' reasons from email sends on an hourly basis using REST API?
I would like to find an automated solution that runs on an hourly basis that captures all responses from email sends from the account, including all not sent records, this will need to be captured ...
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128
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Use SAP domain from different SFMC instances
I need to know if I can use an existing domain configured as SAP in SFMC Instance 1. Use it in SFMC instance 2 as SAP.
My intention is that both SFMC accounts coexists for some time using same SAP ...
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2
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279
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Recipient auto-assignment in email sent from flow
More than anything, my question is to know if there is any official documentation regarding the following case:
I have an autolaunched flow that sends emails to a list of users every time a record is ...
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2
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150
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Email Alerts in Flow
I've set up a screenflow which sends an email alert via flow.
I've found a weird issue where users with a certain profile can't send emails when the email alert is set to "User Current Users ...
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112
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Getting error 'Invalid type: EmailMessage'
I have create one class which implements Messaging.InboundEmailHandler.
It was working fine until now, but now I am getting Invalid type: EmailMessage while editing the class.
And, when testing the ...
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22
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Automated Email Update - Help Needed
Background
I am a BA for a Salesforce programme and having difficult working out the best way to address the following user story below. Salesforce OOB reports and dashboards don't give enough ...
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29
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How can I limit customers to only get one email a week? [duplicate]
I have many marketing campaigns running at once, and there is a risk that subscribers may fall into multiple campaigns, therefore receiving multiple comms in one week. Is there any way to limit how ...
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134
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Auto-Populate Related To Field on Email in Salesforce Email Composer
I am trying to auto-populate the Related To field in the Salesforce Email Composer that pops up when I click on an email address on an Account record. Please see screenshot below:
Any idea how I can ...
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Event records get deleted in salesforce after the ownership changes in Einstein activity capture
Event records get deleted in salesforce after the ownership changes in Einstein activity capture(EAC configured and active)
When the event invite is sent to attendees, they receive the email, they'll ...
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173
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From Address for outbound email message in experience cloud
We have a requirement to set the from address to the outbound emails sending from communities like welcome, forgot password and reset password.
Currently it's taking the email address which we ...
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1
answer
211
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How to create a priority logic for email in SFMC based on data
Current Use-case:
We have a data extension with the following fields:
CustomerID
Customer_EmailAddress
Customer_Category
1
[email protected]
Category_101
1
[email protected]
Category_202
2
[email protected]
...
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113
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Can't see my email template
I have Classic email template, and its work when I test to send
but unfortunatelly I can't see this template if I try to use it from Record Page, like this following image
I thought its because the ...
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138
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Triggered E-Mail with Pardot
Triggered E-Mail with Pardot based on a business-logic in SF.
We want to send an one-to-one email including dynamic content via Pardot based on a business logic (trigger) from SF.
What is the ...
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46
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Change view of feed item
I have Email action in feed section on Case object. When I send an email i have a post below this action and the preview ( before collapse ) is showing first words of email body. Can i change it to ...
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333
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LWC button SendMail Quickaction does not work in Case Lightning Record page
I follow this step:
https://developer.salesforce.com/docs/component-library/documentation/en/lwc/lwc.use_quick_actions_email
for creating a button of triggering a SendMail quickaction with LWC.
When I ...
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