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Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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Is it possible to send an email to a client which includes a report

Is it possible to use Apex class (or preferably flow only) to send email to a client such that the email body includes some text first (like greetings) then a report data in a table or even list view (...
Waddaa Aboulatta's user avatar
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1 answer
73 views

Org Wide Email Address being found but not being set

I have scheduled code that sends emails - I am able to see it finds the verified email address but it is not used in the sends. Is there another step after implementing this block? My debug returns ...
jaw999's user avatar
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1 answer
54 views

App in Salesforce for Report Distribution Using filters

I was wondering if you could help me. I was looking for an existing app that allows report distribution in Salesforce. The idea will be to be able to subscribe to any account to certain reports. The ...
fingerprints's user avatar
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146 views

Chatter emails not receiving- Hyperforce migration

Suddently our entire team stopped receiving Chatter emails post Hypeforce migration. Our instance location is United States. Can you please guide to enable the same again ? I have already tried ...
Damodar Singh's user avatar
-1 votes
1 answer
74 views

Capture Image pasted in Rich Text Edit as public image to share over email

We have developed a custom email composer screen using rich text input component. Problem we are facing is when the user copy an image or use image upload option the image is not visible when the ...
Vivek Anandan's user avatar
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0 answers
120 views

lightning email template is not showing the merge value of opportunity fields

Lightning email template is not showing the merge value of the opportunity fields I have created the lightning email template for sending email, the template Id I'm trying to use in my flow to trigger ...
Divya 's user avatar
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60 views

Is there a way to create an organization-wide email address when creating a new user?

Is there a way to create an organization-wide email address when creating a new user? I tried this in apex but it gave me an error: DML operation Insert not allowed on OrgWideEmailAddress ...
Jojosfdc's user avatar
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0 answers
21 views

Is there a way to detect a bounced Digital Experience invitation email?

It appears that Digital Experience invitation emails do not produce an EmailMessage record that includes an IsBounced field. Is there any way to detect bounced invitations?
Keith C's user avatar
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147 views

Why Am I not receiving the email Approval Request

Why am I not receiving the email alerts for approval request? I am the approver. my Email deliverability is set to "All mail". Receive approval request is set to "Only if I am the ...
Lavanya Bolla's user avatar
2 votes
0 answers
65 views

Customize the standard outbound email from Salesforce

We have enabled EnhancedEmail in our org and our users are able to email the customers directly from Contact record as shown below Since this sending of email from Salesforce to a contact is a ...
Exps's user avatar
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33 views

Is it possible to trigger "Email Quote" QuickAction from Aura Component?

I've got an Aura Component modal launched from Opportunity which reviews and creates a Quote, redirects the user on the new quote page, and create a PDF (apex call). What I want to do is to open an ...
Yan Imensar's user avatar
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1 answer
92 views

Cant read Email Message object fields in flow after Email to case

I have email to case set up in my org, The request is to forward this email to another mailbox after the case is created (based on related account criteria) My issue is that I cannot get the values ...
Finbar Tracey's user avatar
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15 views

Backend send queue read access

Last week we had an issue where during the scheduling of a send, we experienced a timeout error. Upon refreshing my browser I looked at the tracking tab and no email appeared as "scheduled." ...
PForsyth's user avatar
0 votes
1 answer
57 views

Tracking Email and SMS metrics with a custom field

My company sends order confirmation emails that each include an order number along with other transactional comms that also use this same order number. I need to be able to export the sent/bounced ...
JulieHurtz's user avatar
3 votes
2 answers
571 views

Adding List-Unsubscribe Header to SFMC Transactional Emails via Messaging API

I’m working with the Salesforce Marketing Cloud (SFMC) Transactional Messaging API to send transactional emails. Recently, both Google and Yahoo announced changes to their policies for handling emails ...
Jo.sch's user avatar
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-1 votes
1 answer
241 views

How can I create a EmailMessage Record in an EmailService?

I've created an EmailService which I need to use to grab from the body the Record ID, create an EmailMessage record an relate it to the object. Everything works fine, using some debug logs I've ...
Fernando Arévalo's user avatar
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0 answers
46 views

AMPscript Code Email

Hi I have 2 Data extension Unique MO Credit Limit 80 out 100 used CCA 1001 I'm querying Unique MO and for each unique Mo i have multiple dealers data in 2nd DE which is Credit Limit 80 out 100 used ...
UTKARSH SINGH's user avatar
3 votes
1 answer
201 views

Inserting new EmailMessageRelation records cause Task Deletion/Cloning

We have enabled EnhancedEmail in our org. Inbound email is created into Task, EmailMessage and EmailMessageRelation records. Attached is the data model between User, Task, EmailMessage and ...
Exps's user avatar
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1 vote
1 answer
214 views

Dynamic Preheader not rendering

I am aware of the bug about the preheader which is not displayed once the email is sent. I would like to render a dynamic preheader based on a field on a DE. My email is structured as follows: I have ...
Maria's user avatar
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0 answers
30 views

BounceReason field update in the Salesforce on IER object

I want to update the BounceReason field from Marketing Cloud to Salesforce Sales Cloud on Individual Email Result object. Is it possible in anyway to update the Bounce_Reason_C field on the Individual ...
Adam Coder's user avatar
0 votes
1 answer
130 views

How to get average of email Sent per month per Account from SFMC?

I want to get the average number of email send on monthly basis per account from the Salesforce. I have created a Master DE in SFMC with Contact & Account Data combined in it and I was trying to ...
Adam Coder's user avatar
-1 votes
1 answer
78 views

In Salesforce Marketing Cloud, is it possible to separate BCC/CC Bounces and opens from the intended subscriber?

I have a SFMC journey on which I CC a personalization string (email in DE). I want to see if it's possible to separate the interaction of the 'to' line recipient from the actions of the 'CC' ...
chorlesbarkley7's user avatar
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0 answers
106 views

Emails forwarded from Salesforce case feed to other email addresses with Email-to-Case set up are not generating new cases

I'm wondering if anyone else has ever had this problem and how you solved it. In our org, we have users who sometimes forward emails from the Case Feed to email addresses for other teams that also ...
Resa's user avatar
  • 11
0 votes
1 answer
150 views

How to handle Google and Yahoo one-click unsub law if you don't want a subkey to get unsub from all Subscribers?

As per the MC email standards, we'll see a one-click unsub on the email being rendered by ISPs. And in MC it's the allSubscribers list select. If you click the one-click unsub you'll get unsub from ...
Jimmy Vaswani's user avatar
2 votes
0 answers
645 views

System.TypeException: "emailSimple" isn't a valid action type

I am trying to use an standard Invocable Action "Send Email" from my apex code with the following snippet: Invocable.Action action = Invocable.Action.createStandardAction('emailSimple'); ...
Gabriel Serrano Salas's user avatar
-1 votes
1 answer
79 views

Edit the color of an email subject line in Marketing Cloud

Currently I was asked to format the subject line of an email, that is, to show it in green for example. I understand that this cannot be done but I wanted to confirm with you
CALU's user avatar
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1 vote
0 answers
97 views

Can read receipts be used with emails sent from Apex?

Are we able to track if emails sent through Apex code are read/opened? Sending emails via Messaging.SingleEmailMessage creates an EmailMessage record but does not track when I open it like a email ...
UserIsStuck's user avatar
3 votes
2 answers
315 views

Packaging error: Email-To-Case

We are facing an issue when trying to create a package version. The test classes seem to be failing due to assert failures. Upon inspection, the underlying issue seems to be: You must enable Email-to-...
d_k's user avatar
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1 vote
1 answer
271 views

Flow Email Alert does not seem to see recipient

I have a Flow that calls an Email Alert action to send an email when a status field value changes. Simple stuff and it works when I (a System Administrator) make the record change but not when ...
B Nagy's user avatar
  • 11
0 votes
1 answer
35 views

Dynamically adding multiple log file URLs inside a classic email template for a Salesforce Object in Salesforce

We have to have multiple URLs from a log file inserted dynamically into the following Web Intelligence classic email template for the Task object. For example here is the mockup for the email ...
Anthony Williams's user avatar
-1 votes
1 answer
145 views

Dynamic Email Signature

Is it possible to implement an email signature (user info, contact, website etc) in SFMC that would be attached to specific emails and would be personalised based on incoming data (Journey API entry ...
jc_mc's user avatar
  • 802
2 votes
1 answer
232 views

Email to case: different filtering for replies and new emails

I'm looking for help related to the Email-to-case functionality. I'd like to: Enable case creation from email sent only by internal Salesforce users (we can distinguish them by the email address ...
Bartosz Suchocki's user avatar
0 votes
0 answers
50 views

Data is not showing in email from Synchronize DE via AMPScript

I have prepared an personalized email with AMPScript block in the email and now my some of my data attribute is not showing in the email. I am trying to get this data via lookup function of the ...
Adam Coder's user avatar
-1 votes
1 answer
154 views

Sender profile " From Name" editing

I currently have a sender profile setup in which "From Name" looks like "Abc Def" and I want to change it to "Abc". Can this have any impact on deliverability, as this is ...
BF10's user avatar
  • 3
0 votes
2 answers
95 views

API call to confirm email was sent from Pardot/Account Engagement

I am attempting to make an API call from a Salesforce Marketing Cloud Cloudpage App via SSJS, using Pardot API to determine if an email address exists within Pardot to verify that an email was sent to ...
mozzy69's user avatar
  • 38
0 votes
2 answers
280 views

Correct date and time while considering Daylight Savings Time (DST) in event confirmations sent out via SFMC but created in SFSC needed

Some time ago I was working on some Marketing Automation improvements at a client when we encountered a very specific problem: For appointment confirmations sent out via e-mails from SF Marketing ...
Andreico7's user avatar
0 votes
0 answers
135 views

First EmailMessage Status Updated From "New" to "Read" when there is update to Parent Case

I am using Email-To-Case service and every time there is incoming emails, Salesforce automatically create Email Message with status 0 (New) and new case created as parent of that Email. But when the ...
RedOneTech's user avatar
-1 votes
1 answer
86 views

SFMC Journey Builder Use Case [closed]

I have an interesting use case for journey builder and I want to know how MC will react on this use case. I am running a journey with some contacts and some of the contacts are duplicates have same ...
Adam Coder's user avatar
-1 votes
1 answer
158 views

Changing the 'From Address' in Messaging.sendEmailMessage: Is It Possible?

Is it possible to change the 'From Address' in Messaging.sendEmailMessage? According to the documentation, the 'From Address' is automatically populated with the email of the user under whom the ...
elvi's user avatar
  • 1
-1 votes
1 answer
125 views

Mail not sent to contact in journey in SFMC

For a subscriber in our marketing cloud org, email is not being sent even after it has successfully entered the journey. Subscriber is not in unsubscribed or held status. Subscriber does not belong to ...
Sebastian George's user avatar
0 votes
0 answers
90 views

How does Salesforce handle incoming emails

We are looking at Salesforce and I have been doing the Trailhead to learn more about it. I see that there is a Email to Case option which is great. But we will have a web server in a different country ...
John Monkhouse's user avatar
0 votes
0 answers
647 views

Case Chatter Feed - New Email button not appearing

I am trying to enable the new Email button on our Case Chatter feed. I have checked the following System Email-ToCase -> Enabled Email Deliverability -> Enabled Feed Tracking -> Case --&...
Jeff Callahan's user avatar
0 votes
2 answers
3k views

Gmail one click unsubscribe 2024

Saw that gmail will require one click unsubscribe in 2024, starting in February. But to me, it's unclear how this would need to be set up based on how they explain it below. Right now I have a 2 click ...
eddie_sfmc's user avatar
0 votes
1 answer
58 views

Best design for emailing groups of Users that are collaborating on a Case

We're using Cases, but long-story-short, we're not really using Service Cloud licenses. We have a heavily restricted form of Service Cloud licenses. We need to be able to have teams of people across ...
JustinF's user avatar
  • 485
0 votes
1 answer
85 views

How to Route Replies to Salesforce Email Alerts Back into Salesforce Instead of Outlook Inbox?

I am facing a challenge with email alerts in Service Cloud and would appreciate any guidance or suggestions. Context: A flow sends an email alert to the customer. The customer receives the email from ...
h3110's user avatar
  • 87
0 votes
1 answer
188 views

I want sender to be '[email protected]' [closed]

I received the email with sender name my email from salesforce account when case creation notification happend. But I want the email should come from [email protected]
Pranab Khatua's user avatar
0 votes
0 answers
29 views

Flow to Look Up multple Account records, copy field from each record to clipboard

I am hoping to find a way that I can achieve the following: Users are composing an email to a client. They are providing information to the client about one or several Accounts which serve as resource ...
Max Winkler's user avatar
0 votes
0 answers
100 views

Email Signature Pictures not Coming Through Merge Field

As I create an email template for a user, the images set up in their email signature are not coming through via merge field. When they come through on an email they are showing as the standard HTML ...
Brian Timmons's user avatar
0 votes
0 answers
41 views

Update Campaign Status with an Email Reply via Pardot

I need to update a record's campaign status if they reply to an Engage Email from Pardot. How/can this be accomplished?
Adam Roorda's user avatar
0 votes
1 answer
61 views

Do I need to have a random split before my email activity?

I have a very simple journey, where I want to send an email to everyone out of 200k people that have provided an email address, so the audience is big. Do I have to have a random split before the ...
olsf's user avatar
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