Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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21 views

Do report subscriptions contribute to email limits?

So I have a group of users (around 20 users at least) for which I wish to subscribe the reports as a System Administrator in lightning experience. It is required that only the admin can subscribe and ...
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26 views

Email List Verification. Anyone use? Any recommendations? [closed]

Has anyone used email verification tools? I see there are a ton on the market place. Any recommendations? I'd be interested in paid ones only I assume? I'm dealing with databases over 1M and have ...
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1answer
17 views

How to pass Einstein Email Recommendations sku to get results from item-related scenarios?

I want to make Email Recommendation based on View View scenario which requires SKU. According to that page: https://help.salesforce.com/articleView?id=mc_pb_einstein_recommendation_scenarios.htm&...
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19 views

Reports for Opens in dark mode and device. Is there such a report in SFMC?

A couple of questions: Is there a report/query available in SFMC to gather users who opened their email in dark mode? Is there a report/query to find out what email clients users opened their email ...
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29 views

Email content displayed twice after sending

From time to time, some emails are displaying content like the header or the footer twice after sending it. In the preview, everything looks good. Is there any reason behind? We are using an HTML ...
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13 views

Locating the Errored emails on a Triggered Email Send

I have a triggered email send that is getting quite a few errors. I've got send logging enabled, so these error codes should be getting pulled into that data extension. However, I'm unsure what the ...
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28 views

Email Bullets points are displaying different in outlook and under SFMC [closed]

I have created an email content under content builder and can see that the bullets are appearing at the end of each line whereas under SFMC it is appearing at the beginning(which is supposed to be). ...
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1answer
20 views

Process Builder to Send emails based on Date Field

I have a custom object that has a Due Date field that I want to fire off emails 21/14/7 days in advance notifying the owner that the record is almost overdue. I have used Process Builder that sends ...
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14 views

links redirect when clicked on for no apparent reason?

In SalesForce Marketing cloud We have html emails coded as normal for marketing sends. For example, The link could be www.brand.com When emails hit the inbox, every link in the email displays as a ...
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1answer
14 views

Messaging.sendEmail in APEX not working when launched automatically from flow in Sandbox

I have programmed an autoflow that launches the below class. I need to test the e-mail notifications of Messaging.sendEmail in Sandbox. The strange thing is that when launched manually from the ...
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12 views

Einstein Email recommendation product catalog deletion

The Product Catalog for Einstein email recommendation is already uploaded in the marketing cloud without the "locale" Feild. so i would like to add a "locale" field to the existing product catalog, to ...
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25 views

How to deploy email content in marketing cloud?

I need to deploy a bunch of emails from one BU to a second one. I am using the deployment manager but there is no change to deploy email contents. Is there a way to do that quickly? Thank you
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1answer
34 views

Marketing Cloud Content Blocks Custom Description

Is it possible to change the sample text "Lorem ipsum..." in an empty content block in Marketing Cloud Content Builder? I would like to exchange the sample text with a description on how to use the ...
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1answer
15 views

Email Service - Reply to

We have an Email Service, which works sending email to the long email service like below : If we send the email from a standard Object - say - Lead : How can we put the long email serivce into the ...
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1answer
37 views

Show nothing if the field is null, but show the value if it's populated

I want to hide the tr that holds the values %%CouponCode%%, %%CouponDiscount%% if the field is null/empty. Show the value if the fields are not null/empty. Here is my code below %%[ var @hide ]%% %%...
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1answer
14 views

How to set Sender Address in flow's “core action”

I am struggling to set the sender address when sending a simple email using the Flow's core email action. No matter what I put in the sender address field, the running user's email (my email) appears ...
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14 views

Email to follower when Follow button on a record is clicked

I have a follow button on a custom object's record. When a user clicks the follow button, I want to send him an email indicating that he is now following the record. Are there ways other than ...
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1answer
48 views

Firewall blocks Email Recommendations when using email address in image link

I have implemented email recommendations as usual, so email address is used for getting image link like in there https://<MID>.recs.igodigital.com/rr/v2/5dc59c2c08401e003069478e/i/1/%%...
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1answer
31 views

Scheduling an email in Salesforce Marketing Cloud with a Data Extension and exclusion Data Extension

I've scheduled an email to go out in a couple of days. It's going out to a Data Extension, which I'm good with. But I also have an exclusion data extension that will be suppressed. Now this data ...
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19 views

Get a client to do a email aproval

I need to send an email to a potential client with a discount offer and the client should be able to make an approval of the offer via the same email at first I thought a email approval response would ...
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1answer
20 views

How to limit email lookup fields to account contacts while sending email from account in Lightning?

While sending an email from an account in Lightning using the standard Activities email component, the address lookup appears to first pull matching users ("Bob" in my example) from account contacts, ...
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24 views

Messaging.InboundEmailHandler Failure Scenarios

We are using Messaging.InboundEmailHandler to send bounced email on receiving mails from customers having a different mail subject (which is not in a format we expect). And setting InboundEmailResult ...
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1answer
61 views

Remove Salesforce Footer from Marketing Cloud Emails

Currently I am preparing an email template in Marketing Cloud. This Template is HTML based and includes a custom Header and Footer. Though, when I test the email there always is a Salesforce Footer ...
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1answer
20 views

send a email notification everytime a formula field is changed except for the first time edit

I need to send a email notification when a formula field changes except for the first time. I have a workflow rule setup to evaluate every time the record is changed and setup rule criteria "...
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1answer
34 views

Send email on case creation by record type

We're using web-to-case to create cases. Different types of customers can create different types of cases, which we manage via Record Type on the Case object. On case creation we would like the ...
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3answers
57 views

Using RedirectTo() with an #anchor on the URL

SFMC automatically appends tracking information to our URLs at time of send. For example: https://mywebsite.com Becomes: https://mywebsite.com?utm_campaign=xxx&utm_medium=email Is it possible ...
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1answer
46 views

How to pass phone and email to invocable method

I have a visual flow from which I want to pass some person account info to an invocable method. It seems that when I use a phone and email field I can't assign them to my invocable class. Is this ...
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2answers
28 views

How to generate a confirmation link to confirm correct data for non-salesforce-users?

We have a process in which an external salesperson needs to confirm the amount of his commission. Workflow is something like: The opportunity has status = won A commission is generated An email is ...
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0answers
13 views

EmailAuthor in Community

Has anyone used EmailAuthor(Send email using email template) functionality in Lightning Community? Is it supported? I tried using emailauthor link in community, does not seem to work.
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1answer
25 views

Sync old mails with Einstein Activity Capture

I just set up a completely fresh org. I'm using Einstein Einstein Activity Capture to sync mails from Gsuite to Salesforce. However, this only works for emails sent/received after setting up the Org. ...
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35 views

Journey Builder - Email Send Status is failed

I use Salesforce Data in all my Journeys and today I have realized that although in the tracking information there is no fail in History even though there are some failed emails. I have different ...
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0answers
18 views

How to make Reply, Reply All, Forward options available

I have created a new email service which populates a Lead__c field on the emailMessage object. Then i am displaying the emailMessages in a related list component. However, even though im getting the ...
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17 views

Email activities related to record are not showing up

i am sending email using Email(quick action) from activities section. i am receiving email at my end but email activities related to this record are not showing up in the activities section? can ...
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0answers
30 views

All 'To' recipients automatically moved to the 'CC' field when using 'Reply All' from Lightning Service Console for email-to-case

If I send an email from Outlook to an email services address (an email-to-case flow) which has 3 email addresses in the 'To' field, when I select 'Reply To' on the corresponding case record, those 3 ...
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1answer
151 views

HTML Body: data value too large. Can I truncate it in trigger or any other way?

We are using email to case and users are replaying to customer emails. First when we hit this issue we asked SF to extend size form 32 000 to maximum 131 000 but still for long email chains users hit ...
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1answer
51 views

Journey Builder is not pulling the correct data from data extension

I have a journey which is not pulling data from our data extension correctly. The data in the data extension is correct but the email that has been sent out has a previous value. I update the data ...
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0answers
29 views

create email log request programatically [duplicate]

For Email Logs, we follow below steps generally: Go to Setup--> Logs --> Email Log Files --> Request an Email Logs, is there any way to create the email log request programatically using Rest API or ...
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0answers
14 views

Remove preset http:// in email link

I am trying to find out if it is possible to remove the predefined http:// from the link URL popup when composing an email?
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0answers
13 views

Marketing Cloud Proactive Monitoring

Is it possible to have proactive monitoring email alerts to setup in Marketing Cloud? For instance: if the campaign emails significantly dropped certain threshold, we want to see an email alert.
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2answers
29 views

Catch System.LimitException in Batch to send error via Email

I created a batch that processes data based on certains parameters sent by the user and then sends the result via email. But sometimes the parameters are too ambitious and the batch throws a System....
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2answers
44 views

Hitting html body limit of 32000 characters with only one Email

Good Morning, Like the title says, I do not understand why I'm hitting the charathicter Limit, I used a character counter online, copy and pasted my Email and it only returned ~1400 characters. The ...
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2answers
34 views

Pre-Define value for ToAddress When Sending email from Case - Email Action?

I am working on the on service cloud so it is very important for our agents to send email from case and they always use it to send emails. For that I have created email action and added this to ...
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1answer
49 views

What does mailed-by in google means?

Hi can someone explain to me what does the "Mailed-By" in the email details in google mean? And why is it that it says bounce.[subdomain].com on it. Thanks!
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2answers
73 views

%%view_email_url%% does not work in Content Builder

%%view_email_url%% does not work in Content Builder - but it works in Classic. Has anybody else run into this issue and how did they resolve?
4
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1answer
55 views

Is it Possible to Change a User's Email and Reset Password at Same Time via Apex Code?

When using the Saleseforce UI, it is possible to change a user's email and send them a password at the same time by changing the email and clicking 'Generate new password and notify user immediately' ...
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0answers
34 views

Why does Messaging.renderStoredEmailTemplate require that the running user have access to the User object?

Discovered this recently because a trigger was failing when triggered by a community user. Can't figure out why this should matter though, with the apex running in system mode and all. Is this ...
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24 views

How do I include an image in an HTML email created in Apex code? the <img> tag is not showing up for me

I'm attempting to create and send out email inside of an Apex controller. I'm querying the HtmlBody of another template (which has the image reference in it) but that doesn't show. I've also tried ...
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0answers
96 views

Made 3500 SOQL Queries in one context. LIMITS HACK?

Steps to reproduce: Create Visualforce Email Template Create Visualforce component and add it into the email template Create Apex Controller for the component from pt.2 Do some SOQL queries there, ...
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0answers
26 views

How can I send an email while using PageReference getContent() method?

I am trying to send an email while using PageReference and the getContent() method which is, only ocassionally, throwing an error (seems like every couple of emails regardless of the frequency). ...
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1answer
14 views

Outbound Email Message empty Attachment Related List

When sending an email, the person receiving it gets both the body text and the attachment being sent out along with it. So it sends out correctly. When I go into the activity history related list and ...