Questions tagged [email]

Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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24 views

Bulk re-activating users in Marketing Cloud

Is there any way to bulk re-subscribe users in Marketing Cloud? I currently have lots of users who are held, undeliverable or bounced in their _listsubscribers status but whose email addresses have ...
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2answers
61 views

Stop email from sending using AMPscript

I have a journey which sends an email. The email contains an AMPscript pulling content blocks in. Is is possible to NOT sent the email if there are no content blocks in the email? SET @CONTACT_ID = ...
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1answer
34 views

Salesforce Marketing cloud Journey builder : Need to send real-time email when user enter in a journey for many consumers

As per the requirement, I need to send real-time email to user (large audience) when he/she enters in a journey. I can do it using "API Event" . But my question is what if there are thousands of ...
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14 views

Can I access the Message IDs inserted by Marketing Cloud's MTA to resolve SORBS blacklisting?

Our dedicated IP address has been blacklisted by SORBS twice now, and I'm looking to avoid repeat offenses. However, it's difficult to say what kind of behavior landed us on that blacklist. We don't ...
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10 views

Will Increasing Email Characters to 131k introduce Lag

Will increasing the Email Characters to 131k introduce lag within the org either in loading the email record page or within other object records?
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19 views

Opt-in Certification when Importing subscribers [on hold]

My client would like to import a list of email subscribers into Marketing Cloud, is there a way to bypass the Opt-In certificate? My client is in the US where email subscriptions are currently opt-...
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1answer
33 views

Evaluate All Records using Salesforce Data in Journey Builder

When using data extensions are the entry source, you are given the option to Choose How to Process Entry Source Data by either Evaluating New Records Only or Evaluating All Records. But when ...
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1answer
31 views

Can you create website event tags for email campaigns?

I am looking for a way to create website (GTM) campaign tags for our email campaigns so that we have data in marketing cloud on how our customers are behaving on our website.
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2answers
31 views

Pass values using SSJS and AMPscript on email

Firstly, I apologise - I am a beginner with JavaScript and SSJS. I am trying to send an email with a CTA button that has an url to an external page, which will prepopulate values from a DE on the form....
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1answer
36 views

Global Unsubscribe With Varying Contact Keys

We do not use an email address as the subscriber key in our marketing cloud instance, we would love the opportunity to be able to unsubscribe a user by email address across all subscriber keys related ...
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1answer
46 views

Problem with HTML Footer

I have a problem with my HTML footer custom where the problem is below. My code has all field and i already tried to use inside the code the solution that i saw in the case: 'Ampscript for Footer ...
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7 views

PB Email alert to be sent at a specific time of the day respective to a date only field

Im looking to have an email alert (triggered off a PB) go out at noon - referenced against different date (only) fields. Would it be ok to have the time based Process builder action fire (days *24 hrs)...
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9 views

Is there a mail sending structure in Salesforce(Automatic) or Can i use custom button in mailchimp commands

Firsty hello friends i need the custom button on the case object detail and i want to send mail test(lead or contact) doesnt matter this now i found this code: JS: var singleRequest = new sforce....
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1answer
31 views

What Are IP ranges for APEX outbound emails to be used with SMTP Relay?

I am trying to configure SMTP Relay with GMail through salesforce. I have white-listed all the email Ips and ranges called out in the salesforce help doc in Gsuite for smtp relay, and it seems to be ...
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2answers
18 views

get email of contact from account with the accountid

I have one contact in one of my account. I have the account id of that account. I am trying to get the email of the contact in my account with a soql query but it is returned blank : contact em = [...
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9 views

How does Lightning for Outlook handle mobile address books?

As in, do all contacts from Salesforce "push" and populate to their address book on their phone, only the contacts that the mobile user "owns", or do no contacts go over? From the lack of ...
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29 views

Sending email to 11,119 but it only sent to 141 recipients

We are using Salesforce and Email-Marketing Cloud to send broadcast emails. The broadcast email was targeted to 11,119 recipients but tracking only said it was sent to 141 recipients and status is ...
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1answer
18 views

Email body is blank after editing email template with letterhead in Apex

I want to edit the body of a HTML email template with Letterhead in Apex but keep the HTML formatting of the template intact. Using renderEmailTemplate() I'm trying to combine the Letterhead and email ...
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1answer
11 views

Email Studio - Can you create an email in an external platform and delivery it via the MC API?

We've got a series of internal tools, largely aggregated from a workflow perspective. Anyone know if it's possible if we create an email in our content creation tool and deliver to MC Email Studio ...
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2answers
43 views

Set default value in a FOR LOOP when one ROW SET is smaller than another

Trying to build out an email based on a few BuildRowSetFromString calls, but the email is failing because the For Loop code is using the RowCount from one String that has more rows than another ...
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1answer
30 views

Missing email activity when SendEmail failed: EMAIL_ADDRESS_BOUNCED, The target object email address is currently marked as bounced

Salesforce recently stopped creating email activity records for emails which failed because they bounce. Below is the error I am getting: SendEmail failed. First exception on row 0; first error: ...
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12 views

Using and tracking the same dynamic bloc used in 2 different emails

I have two Journeys with one email each and I want to use the same dynamic content block in each of the 2 emails. Is it possible to track the Clicks and the Opens for the block used in 2 different ...
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1answer
13 views

is it possible to place repeat block in classic email HTML template?

I am building an email template using HTML and I was wondering if I can place a repeat block in HTML to view a list of rows. I know if I use Visualforce template I can achieve my goal using apex: ...
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22 views

Error when trying to compose a message in a case

One of my agents is trying to send an email from the Case Feed, but when he tries to compose the email he gets an Insuficient Privileges error (see image). Other agents that have the same Profile do ...
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1answer
38 views

Is it advisable to use AMPscript as validation on a custom subscription center?

I have built a custom subscription center using SSJS and AMPscript and I was wondering if, beyond the fact that it works, if it's up to security standards. The center is just one cloud page which ...
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1answer
26 views

Journey Goals based on email metrics

Is it possible to establish a Goal in a Journey based on the % of Open / Clicks / etc of an email within the journey? I see a Goal can be only set based on Contact Data, so I was thinking in create a ...
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1answer
52 views

Emails going to Junk

So we are just setting up Marketing Cloud and we started some journeys. However, all the emails sent from Marketing cloud and the reply as well, go to Junk. Is there a fix to that? So to be more ...
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1answer
31 views

ClaimRow function for just one jobID

A question regarding ClaimRow function. Can I use it to create a campaign where ONE SAME code will be sent to EVERYONE in my data extension, but then with my next send, the second code, which is in ...
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1answer
30 views

Salesforce is adding a sandbox name at the end of contact's emails

For some reason, Salesforce is adding a sandbox name at the end of all contact's email address'. So for example if my contact's email is anita@gmail.com and it ends with anita@gmail.com.full. Any ...
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28 views

Correctly insert a content slot (placeholder) into email template

I am building my own email template and wanted to add a few empty Content Block placeholders so that the users can later easily drag and drop content. I am facing two problems when I am reusing the ...
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14 views

Merge value is not showing up in email send out

I have set up email template using several merge fields, but only fields from {!Account} that are shown in the email body. the email as follow Hello {!Contract.OwnerFullName}, We would like to ...
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1answer
27 views

Unable to send emails from sandbox

I am suddenly unable to send emails from sandbox. This includes all emails from process flows (i.e. email alerts), email template previews, case emails, and even deliverability testing. I checked ...
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1answer
30 views

How to track Dynamic Content Block?

Is there a new way (or better way) to retrieve the tracking of the Dynamic Content blocks from an Email without using impression tracking? I saw there are few posts about this topic but from many ...
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50 views

BatchSize not working

I'm trying to retrieve couple of things from MC, and following the documentation we should be able to set the BatchSize and in the response we should get the number of results same as BatchSize which ...
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20 views

How do you implement CONCAT() and REDIRECTTO() to track “tel:” clicks?

I am going off of the original question "Can we track "tel:" and "mailto:" clicks from Email? see link:Can we track "tel:" and "mailto:" clicks from Email Can anyone comment on ...
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0answers
19 views

Salesforce Lightning - Reply, Reply All From Custom Email Related List Lightning Component [closed]

We have custom requirement where we need to build custom email related list similar to standard. please see below screenshot - Question - How can we use standard "Reply" and "Reply All" feature of ...
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0answers
18 views

Email Relaying Not Working When email is sent from Apex

Our application has a few features where we allow the user to generate documents and send emails. This is all custom lightning components and apex code. We send the emails using SingleEmailMessage. ...
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7 views

Send emails to latest record and not interrupting an email journey

I've been stuck on a solution for this for a while now so I figured I'd ask. We have the static Account record of ‘Apprentices’ who have ‘Placements’ related to them. Each time the ‘Apprentice’ (...
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1answer
26 views

Einstein Email Open Split Error

I am trying to create a journey that has an email open likelihood split at the beginning but I am getting an error each time. I am wondering if this is due to there being no email step beforehand, or ...
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1answer
20 views

Set Default “From” address for email sent through Chatter Feed

I've created an Organization-Wide Address (Corporate CC) and I want this email to be the default "from" address when an operator send an email through the case Chatter Feed as you see from the image, ...
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8 views

Send Marketing Cloud Email from Service Cloud Feed Action

we currently have agents working in the Service Cloud using Quick-Texts etc. We would like to include the texts created here in a Marketing Cloud mail due to the better layout and central send-out of ...
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0answers
15 views

Email Log is not tracking this Email address aa.bb.aiu@aig.co.jp but Email Records are there in Salesforce

We are unable to track the email log for this email address aa.bb.aiu@aig.co.jp but we have the email record in salesforce. is it because of this email address looks different that abc@gmail.com ?
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12 views

Why the user do not receive Daily Digest Chatter Email Notification?

My Salesforce System have two user: The first user has System Administrator Profile. The second user has Standard User Profile. I was configuration Email Notification the same for two user. But ...
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1answer
40 views

Render as pdf with css not working properly

I have a controller which calls a couple of function. The variables are then send to the apex page, which is mostly a html page. When I am redirecting to the visual force page, the report I want to ...
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1answer
25 views

Ampscript Block If/Then With Null Value

So I have the following Ampscript block at the header of my email: %%[ Var @current_term_end_date, @rows if Rowcount(@rows)>0 then Set @row = Row(@rows, 1) Set @current_term_end_date = ...
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1answer
17 views

How to set true the field isTracked in EmailMessage object

I want to know how we can set to true the field isTracked in the object EmailMessage. When I query this object some records has the field set to true and others set to false. I want to know if this ...
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32 views

Workflow not executing while doing DML inside Platform Event trigger

I am trying to log all the exception in a Debug_Log__c object and send a mail through workflow (written on Debug_Log__c) using platform events. When I am using the platform event trigger to insert ...
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0answers
61 views

SOQL error on custom object

I'm trying to set up the following tutorial : https://blogs.absyz.com/2017/07/13/workaround-for-pdf-rendering-in-sf1/ It works perfectly for the Contact tab but, when i try to adapt this for my ...
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2answers
38 views

messageDefinitionSends: View sent emails in the MC interface

I'm sending emails using this endpoint: POST /messaging/v1/messageDefinitionSends/{triggeredSendDefinitionId}/send While the emails are sent, if I go to the MC interface / Overview, I don't see any ...
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0answers
23 views

Bootstrap email template

I made an html template for my email using boostrap 4 css. I would like to know where to include the .css (of 7000 lines) in order for my html page to appear properly My : <link rel=“stylesheet” ...