Questions tagged [email-alert]

Email Alerts are a type of Workflow action that allow you to send an email to one or more recipients.

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11 views

Send an email having uploaded attachments and Cc,Bcc recipients without using Apex Messaging.SingleEmail method

I am implementing a requirement in Service Cloud to track incoming and outgoing emails for some Purchase order Custom object. Within this we have to group some records and send email alert to ...
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16 views

Automatic email reply for Case Closed

Sometimes I have clients sending emails on "Closed Cases". What I would like is anytime a client send an email on a "Closed Case", to send him an automatic email response saying : &...
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21 views

Site Guest User unable to trigger Email Alert

Does anyone know if it's possible to trigger an email alert from Site Guest User? I have built a visual flow linked to a guest user but I keep getting this error: EntityObject can not be initialized ...
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1answer
22 views

Unable to add HTML snippet in a letterhead email template in Salesforce Classic

My requirement is to use HTML to display buttons on an Email Template with Letterhead, but I am not able to add html to a letterhead email template. Can someone please help? Right now it is as it is ...
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20 views

I want a Email Id for example. “Abc@gmail.com” to be added only to the recipient of the Email alert on workflow rule?

I have one workflow rule where there is one Email alert added to it, earlier there was a public groups added to the recipient and now the requirement has changed and there is one queue with the email ...
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1answer
41 views

How do we set up Flow to automatically email a subset of contacts when an Opportunity changes stages?

We are trying to do something that seems pretty simple - when an opportunity changes stages we want to automatically send an email to a subset of related contacts. That subset is any related contact ...
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30 views

Email Template - Visualforce with Bootstrap Static Resource

Background: I have an Email Template that was developed in Visualforce Page with a static resource (Bootstrap). When I preview the email, it looks as expected: When I Test Merge & Send, the ...
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18 views

Invalid Cross refernce Key when using Email Template

I have a custom Object say Assign_Case__c. On the creation or update of this object, I want to send an email using an email template to the Assignee Email field on that Object. The following are the ...
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1answer
17 views

Workflow formula - If Email field is populated with either 2 people then workflow email alert is sent

If Email field is populated with either 2 people (Sam or Mark) then workflow email alert is sent. Error: Incorrect parameter type for function 'or()'. Expected Boolean, received Text IF (OR(RIO__r....
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1answer
28 views

Not receiving email from time-based workflows but shows in queue

I have a time-based workflow rule with 1 email alert and 3 field updates. Field updates are happening successfully but I am not receiving the email. I am using a VF email template. Email ...
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1answer
39 views

How to use e-mail templates in process builder automation?

So I've created the following e-mail template: And I thought I could just head over to Email Alerts, and next to Email Template, click the icon and find my template: But of course, in true ...
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10 views

Display content of html email template as text instead of hyperlink

I have one HTML email template with letterhead when I send it to the users some of the text like email addresses or text similar to the domain name (e.g. salesforce.com) is turning into a hyperlink. ...
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11 views

How to get date/time format from email template

I am trying to send email alert for Service Appointment that contains date/time field format. I chose this field in the email template, but when I test my template (and also send to my email inbox) I ...
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86 views

How to query the WorkFlowAlert MetaData object?

I need send a list of all the email alerts a user is registered to. Is there an easy SOQL command that I can use? I can query the 'CC Emails' using workbench: select Id, description, ccemails ...
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217 views

EntityObject can not be initialized with null EntityInfo for Guest User

I have created a flow that allows external users (Guest User Profile) to submit a case status update. My final step which is an email alert in the flow continues to fail with the following error ...
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21 views

Accept button in email message that triggers a process in salesforce to update case record [closed]

I would like to know if it's possible to have Accept or Reject button in email message that a recipient can click then will trigger an update process (WF, PB or Flow) in a case record? The email that ...
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1answer
107 views

Not receiving task assignment notifications from Lightning

Even after enabling the following permissions, no email notifications are received from Salesforce Lightning, when a task is created(manually) and assigned to user. Setup> Activity Settings> Enable ...
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1answer
293 views

Email is not sent in scheduled flow

I have a scheduled flow that is set to run daily and it calls a subflow that sends an email (this is just an MVP). When I manually run or debug the subflow, the email is sent (It's not allowed to ...
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25 views

Look Up field auto Population on cases which is a related list to Cases

I have a Claim Request (Custom Object) as a related list on Cases object. Below is the Scenario. When a Claim Request Record is created by a user and is submitted for approval, based on the Approval ...
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1answer
40 views

workflow rule and email alerts firing in user context

I performed this test in my sandbox- There is an object called Object1. When you change a field on it, it triggers a workflow. Workflow sends out email alert. Email alert is using Visualforce Email ...
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1answer
22 views

sending reminder if a community user has not logged in for 24 hours after sending welcome email

We have a requirement to send email reminder to community user to login and activate his account if he has not logged in within 24 hours. we tried to create a time based workflow based on user object ...
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1answer
44 views

Adding any email address under Recipient in Workflow Actions - Email Alerts

Is it possible to add any email address for the workflow action email alert recipient that is nowhere related to the contact, or workflow that is being triggered. Like typing it out. Is it a good idea ...
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1answer
22 views

Mail is getting triggered to my user email id without any trigger point from apex or trigger or workflow or process builder [closed]

I have written the apex code to sendmail for my project. When it is getting triggered from apex class. It is getting trigger to two email ids. One is my user email id and other is the one which I am ...
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1answer
61 views

Can I query email messages sent by Email Alert feature?

SELECT COUNT() FROM EmailMessage does not change after sending an email using the Email Alert feature. I compared it to emails sent from Apex, and created manually, from Case: [Process Builder + ...
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1answer
43 views

Email Alert to include the actual fields that changed that triggered the email alert

I have triggered an Email alert when Status is changed, LastModifiedBy date is changed and it works - every time there is a change in any of the fields on a ticket, emails are sent to Owner and ...
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112 views

Email alert from process builder value from sender field is not used

I'm having issue with process builder and email alert, maybe someone knows fix for this issue. I'm having process builder set on the opportunity that whenever we change the record or create new one ...
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1answer
55 views

When ever new case is created notification will be trigger on web email address [closed]

Error element myRule_1_A1 (FlowActionCall). Probably Limit Exceeded or 0 recipients ________________________________________ Flow Details Flow API Name: SSC_CAS_PB04_CaseCreationNotification Type: ...
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1answer
405 views

Troubleshooting Site Guest User Access after enabling “Secure Guest User Record Access”

Unexpected problems with email alerts after users enabled "Secure Guest User Record Access." Here are my notes on how I finally worked it out.
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1answer
164 views

send a email notification everytime a formula field is changed except for the first time edit

I need to send a email notification when a formula field changes except for the first time. I have a workflow rule setup to evaluate every time the record is changed and setup rule criteria "...
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1answer
75 views

How to send an Email Alert that is Tracked from Process Builder?

I"m working with a Process Builder, and I'm able to create a messages record on the opp that has tracking turned on, but when I send the test email from the Opportunity, everything works fine except ...
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29 views

Add several recipients in email template

Good morning, I have an Email Alert that calls an Email Template to send a email. My Email Alert has 2 recipients. I would like to mention each recipient in the email template like this: For each ...
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14 views

Workflow Alerts ending up in recievers SPAM

As the title says, all the email created from Workflow Alerts are ending up in receiver's SPAM. The receivers gets an email like this... MnZ via fyewk123r1ith.123a-4133d1qdqsi.cs47.okok.sandbox....
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2answers
34 views

Email Alert in workflow on multiple records

We have an object related to Contacts called "Storage". We store products for our customers for x amount of time and record this within this object. When the field "Stored Date" is 30 days in the ...
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1answer
621 views

How to specify email address in Flow using email alert/template

I want to use an email template when I send an email via a flow. I am sending the email to users who are following a custom object's record. The email is successfully sending when I use the flow's ...
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2answers
251 views

Missing “Flow Email Alert” element" in Flow

I don't see the "Flow Email Alert" element as a choice when creating a Flow. Do I need to do something to make it available?
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31 views

Email notification on ContentVersion object

I am sending an email notification if a field is changed on Content Version object through Apex as we cannot create Workflows/processbuilder on Contentversion object. In my Apex code, I am referring ...
2
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1answer
42 views

email alert not triggering

We have a unique situation now as we are transitioning to 2 separate SFDC instances and the business is not interested in SF to SF Connection. So at this point, once a deliverable is generated by the ...
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33 views

Email Alert not working when submitter isn't verify

I found this issue in workflow and approval process, In Deliverability is "All email" and user(submitter) is not verify (I create user and use "login as" to test about email alert),...
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231 views

Email alerts are not sent out from specific profile

I have a very simple workflow rule that sends out an email alert when the record is created and any time it's edited to subsequently meet criteria. If I log in as an admin, the alerts are sent out ...
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1answer
111 views

How to Dynamically Embed Images from Files into Email Templates

I have a custom object with Files. The Files hold images. I am creating an email template and want the Files to embed in the email template. How do I even begin to go about that? I can't find anything ...
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1answer
22 views

Approval process that send an alert email or another based on a condition

I need to have an approval process to aprov/reject a record but at the same time I need that if the approver user not respond before 72 hours, the record is automatically rejected. I have an approval ...
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26 views

Email sending from Sandbox is Inconsistent

In one of our sandbox, we are testing some funcationality which sends the email from workflow when ever a case with specific subject is created. But the problem is email sending is very inconsistent i....
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77 views

Is there a way to send a reminder email to a user if they forget to submit a record for approval?

I have an approval process in place where the submitter needs to select the approver so I cannot automatically submit the record for approval. Is there a way to send an email alert to the creator of ...
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1answer
455 views

The record couldn't be saved because it triggered an email alert that failed

Staff user is a member of Queue 1 attempting to transfer a record to another team which works out of Queue 2. When updating the owner to Queue 2 and saving the record the following error displays. ...
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2answers
74 views

How to populate the merge field in email template from apex?

I have this Invocable method which I will be calling from Process builder. When I sending email from here, I am not able to see the merge fields in the email body. This is a custom object, upon ...
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537 views

Error from process builder triggering email action on case

I am getting the error Error Occurred: Probably Limit Exceeded or 0 recipients from process builder. Based on Salesforce documentation, this happens if the email field is null. However, this email ...
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1answer
424 views

Process Builder Email alert is not triggering for some profiles

I am running into this weird issue. I have a process builder which on record creation send out an email to Distibution List and updates the owner to Queue. This works fine if I create a record using ...
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1answer
47 views

About “email alerts” wording in Salesforce Help Doc

I am a bit confused about this wording on the help doc on "Daily Allocations for Email Alerts" (https://help.salesforce.com/articleView?id=workflow_limits_email.htm&type=5): Each org can send ...
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1answer
208 views

Sandbox Email ( Workflow, Process Builder, Apex ) no longer send email if user email ends in .invalid

In our sandboxes Developer orgs, We have recently noticed as of May 30 2019 that emails ( workflow, process builder, apex ) have stop being sent when the invoking user's email ends in '.invalid'. ...
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1answer
602 views

Sending out a Survey when a case is closed

I am planning to implement Case Ticketing System in our org. I have all of the functionality in Salesforce that I am looking, except for the surveys that will be sent out when a case is close. I've ...

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