Questions tagged [einstein-bots]
The einstein-bots tag has no usage guidance.
42
questions with no upvoted or accepted answers
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Einstein bot API Unauthorized connected app
[Context]
I'm trying to build connect via API to the Einstein Bot API. I carefully, followed the set up mentioned here.
https://developer.salesforce.com/docs/service/einstein-bot-api/guide/get-started....
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552
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Can we use Custom Labels in Einstein Bot?
I am learning to build bot, and have a question to all. Can we use Custom Label in Einstein Bot?
In this document it mentions the use of context variables, but it doesn't say about Custom Label.
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2
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765
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Call apex class from bot with list object as input variable
I have an standard einstein bot that is calling an apex class. That apex class must accept a list of objects as input, and a string as output (with the value the the one in the first object of the ...
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1k
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Einstein Bot Custom vs Context Variable
What is the difference between context vs custom variable when configuring Einstein bot?
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161
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Einstein Bot conversation limit
I was going through help document for Einstein bot where I came across the below statement
In other forums I have found related statements saying there are 25 free bot sessions per month for each ...
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I am getting couldn't build model error in einstein bot
I am getting couldn't build model error in einstein bot. I have 9 intents on every intents i added around 50 utterances.
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350
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Einstein Bot, change language in snippet code
I created a multi lingual Einstein Bot and I want to change the language in snippet code, because I have several website in different language.
I edit this field:
embedded_svc.settings.language = 'es'...
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240
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Einstein Bot creates 20 cases instead of 1
I've created an Einstein Bot following this cookbook:
https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_knowledge_flow.htm
and it is mostly working. It ...
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327
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When attempt to close chatbot, it causes firing the LWC component again
I have overridden the chatMessage with LWC component in Einstein Bot. I have a requirement to open an article page. Opening page functionality is working fine but when user go other page like home and ...
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208
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Can't access Session Cache from Invocable Method
I have a use case where a user fills out a form on one page, navigates to a second page, then starts an Einstein Bot flow, which I would like to have access to the values the user entered on the first ...
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How to use imagesInEinsteinBot in Messaging?
I am following this guide: https://heysalesforce.org/posts/use-images-and-videos-in-einstein-bot
he learns how to customize the text in Einstein Bot and this works in chat but I need to use this ...
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Einstein bot - Display Dynamic Options Name from Record
I'm trying to display accounts name from a list in a chatbot question, so the contact interacting with the einstein bot can select
The accounts are stored in a list Objects variable with the API name: ...
- 556
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Unable to see the "File" dialog step in Einstein Bot Dialog
I am using Einstein Bot and it has some dialogs.
I want bot to send a static file to chat visitor and I am following this Salesforce Help Article
I have created asset and provided all necessary ...
- 646
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41
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How to make a callout after DML?
I'm making an api callout from einstein bot and waiting for the response to show in the chatbot the isssue is that the api needs a token that expires for every six hours to get resolve that I'm ...
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Has anyone deployed a embedded service config?
I created a embedded service config for a chatbot using a messaging channel, I am trying to package it (org depended package). I had to include 'customSite, 'Network', and 'StaticResource' metadata ...
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Has anyone tried to package omnichannel as part of an unlocked package?
I am deploying an Einstein Bot that uses omnichannel for routing. I am having a hard time deploying a LiveChatButton using omnichannel routing b.c it does not add the routing type in the metadata file....
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Which version of einstein bots support rich text content?
This article https://help.salesforce.com/s/articleView?id=sf.bots_service_enhanced.htm&type=5 suggest that Enhanced bots support rich text content
Rich Content Not supported Supports inbound ...
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Using Enhanced Link in Enhanced Einstein Bot
I have an Enhanced Einstein Bot that utilizes Dynamic Enhanced Links, and it functions properly. However, I'm encountering an issue when attempting to pass an ImageId to the bot.
You can either ...
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Is there are way to split users permissions between
Is this possible to control which users have access to which dialogs in one Einstein Bot?
Is this possible to control which users have access to which bots?
This article https://help.salesforce.com/s/...
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122
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Einstein Bot - Redirect to Dialog using variable
I'm trying to redirect to a Dialog using a variable set by an answer to a Dynamic Question.
The options from the Dynamic Question are records from ConversationDefinitionDialog, and I'm using the ...
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76
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Can we leverage Object Search in Einstein Bot Dialog to query External Object records returned by Federated Search?
We need to bring Federated Search results into chat bot dialogs.
Is Object Search action can be leveraged for that or any other configuration (no code) option?
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How can I make Einstein Bot to ask a question and store result into variable?
I am trying to build Einstein Bot to ask a question and then store answer into a variable so that it could leveraged for the further actions.
I have seen in the documentation that a standard System ...
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151
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Use Embedded Service Pre-Chat values submitted by customer
We have a working chatbot that is set to have a pre-chat form gather the customers name and email. This form is configured through the standard pre-chat form option in the Embedded Service Deployment.
...
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Intent Set Deployment
Is there a way to deploy Intent Set from dev to production with all the existing utterance present in it.If it's possible can you share me an example of the package we need to create for that or if ...
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Providing alternate display text for links in messages from Einstein bots
I'm just starting to learn Einstein bots in Salesforce, and I'm not the SF Administrator at our organization so I don't have a directly line to SF Support. Hoping someone here can help.
Essentially ...
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158
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Can we use custom labels to be referenced in Einstein Chatbot?
I have a use case where we are using the same URL link across multiple chatbot dialogs and we want to store it in one place and reference it in dialogs instead of putting hard text in each. It's a URL ...
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193
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Einstein bot combine Question and Utterances
Good fellows, I'm working on a bot and I have a problem that I can't find the solution. It is that in a branch I have a question with a couple of options, but when the user inserts a text himself to ...
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170
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Chat Transcript not saving the 'Transferred File' info - Einstein bot Salesforce
As our customers are sharing the files, when an agent enables the 'Sharing File' option. Here, customer is expecting to get the shared file info to get attached to the transcript after they click on '...
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76
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Use picture as button in einstein bots
I want to setup a question at the end of a chat to get user feedback. I would like to have three buttons that are a picture. Smile, neutral, and disapointed faces. Is there a way to add choices to a ...
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Source and target same verbiage not getting deployed using translation workbench
I am trying to deploy spanish translations using translation workbench
i imported xlf file in the sandbox
after successfully importing the file i can see that if english and spanish message verbiage ...
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426
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Einstein Bot - is it possible to change the message from “Bot is responding” to “Different text”?
My requirement is to make updates to a message during the time when the bot is typing.
FYI - I am using Einstein Enhanced Bot.
If I uncheck the Typing Indicator checkbox, it only eliminates the ...
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367
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How to deploy einstein bot spanish translation on production or higher sandbox environment
I deployed einstein bot file higher sandbox environment. I can see einstein bot successfully deployed but spanish translation are not deployed and it is not visible in bot. Can anyone let us know how ...
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800
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Einstein bot. Use output variable from previous action as input for the next action
I'm struggling to get the output of a knowledge search action (string list) and feed into a call flow action (next step in the bot)
First step:
Second step:
I've tried to use in the second block the ...
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339
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Multilanguage Einstein chatbots
Requirement - My requirement is Multilanguage chatbot based on customer choice the bot should work on customer chosen language.
I tried that one by creating dialogs, entity, variables, in rule actions ...
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146
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Channel Menu how to change standart value Web Chat , Call and web url
I'm deploying my firt channel menu, i need to change "Web Url" by "contact tecnical team" , Call by "Call us", nd "Web chat" by "Chat with us"
for ...
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592
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Visitor Name in Einstein Bot welcome dialog
Hi I'm working with einstein bot for user to be able to chat to the bot thru slack, without any pre-chat form, user can just type anything and bot will response with welcome dialog. I'm trying to make ...
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342
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Einstein Chatbot - Add "Send" button
I am looking to add "Send" button in the Einstein Chatbot which users will click to send message. Right now, there is no button so when user enter something he/she need to press enter. If we ...
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Einstein bot: Redirect before a question choice is selected
I have a basic dialog with our Einstein chatbot that uses the Object Search action to run a user's question through our knowledge base and provide 3 knowledge article options. Because we use the "...
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286
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Einstein Bot - Whatsapp to Specific agent
I'm creating the Einstein Bot and I need to make a conversation where the Bot will take someone's information (till here, I'm ok), find if this person has a Opportunity and in case it has, I need to ...
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1
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1k
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Einstein chatbot - Prevent customers from typing a message when a dialog with menu/button is presented
Einstein chatbot - How to Prevent customers from typing a message when a dialog with menu/button is presented. Disable "Text area for typing" on Einstein Bot, when dialogs with button/ menus ...
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159
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Bot With dynamic choices doesn't display merge field values
The Merge field value in dynamic choices is not getting displayed, here how its coming , The number of records in List Are getting displayed properly but its not displaying the field data.
following ...
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119
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Managing transcript
In Einstein chatbot, when we click save transcript, a file with filename 'Transcript' is being downloaded. The client is Asking if the Downloaded file can have Filename of TranscriptMMDDYYYY. Is this ...
