Questions tagged [deliverability]

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741 views

Salesforce Marketing Cloud Sender Authentication Package

We have opted for a sub-domain delegation configuration. After delegating the nameservers of the selected sub-domain to ET, Salesforce Marketing Cloud asked us to update MX records, create a mail box ...
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1answer
118 views

Multiple Sender Profiles with Same From Address but different Reply Addresses?

Hey just wondering if anyone has done a similar setup? Using the same From address in multiple sender profiles but different reply redirects. Info@BestCompany <-From Address - Same from Address for ...
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1answer
161 views

Customer wants to use a new sending domain but with the same IP - will this require an additional SAP package?

I'm not sure of the answer to this, but the customer has already gone through IP warming/etc. - they have a dedicated IP address and an authenticated domain already. They're spinning up a new company ...
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1answer
107 views

Email reputation, same domain but different IP's per Business Unis

I have three BU all using the same domain to send mails from. - news@mail.example.com But each BU has its own dedicated IP address. For example: BU1 - 10.0.0.1 BU2 - 10.0.0.2 BU3 - 10.0.0.3 Will ...
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1answer
30 views

Is there an authoritative source of all email domains and where they fit into the IP warming “domain” buckets?

Is there a list somewhere that lists out the IP warming buckets (say, Yahoo/AOL, Gmail, Comcast, AT&T, etc.) and all possible email domains and which bucket they fit into? For example: the ...
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3answers
277 views

Prevent users from logging in during production delivery

We will delivery in our production org and we want to avoid users to log while the time of reconfiguration and delivery. It is recommended to modify Login Hours but we have a lot of profile to ...
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1answer
34 views

Use of the word “test” in email subject >>> any impact on deliverability?

we often send internal TEST emails in Content builder > Preview and Test, by manually entering emails addresses of the recipients of the test emails. In the subject of the emails, we use most the ...
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1answer
85 views

IP Warming small email domains

What is the best way to warm-up the email domains that only have a couple of email addresses in the database? I already did an IP Warming and the deliverability decreased a lot in the last sends that ...
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1answer
916 views

Private Domain and SAP

When we have in the same BU one SAP and several additional private domains registered, the emails that are sent from the private domains (different from the SAP domain) will be branded by the SAP or ...
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1answer
559 views

Configuring SAP

I have some question on setting up SAP. My IT Team says they have created a 'CNAME' and delegated a sub-domain 'survey.abc.com' to exact target name servers. But, while am configuring SAP it gives ...
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1answer
1k views

SFMC Sender Authentication Package - subdomains

a business unit within our corporate group would like to use their existing global domain for sending out emails and, additionally, have a bunch of different sub-domains to be used by different ...
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1answer
163 views

IP Address for SAP set up

I'm trying to get IT to configure the subdomain we've chosen in the DNS settings for a Sender Authentication Package. They've come back to me and said they need to know the IP address for the ...
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1answer
594 views

New domain marketing cloud

Hello everyone we just purchased marketing cloud , we were asked to buy a new domain for it so that our current one does get blacklisted ( ps: we couldn"t get a sub-domain of our current domain), ...
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0answers
28 views

Implementing DKIM on a domain with multiple Salesforce orgs [closed]

A client of ours has 2 separate Salesforce orgs. Their organization uses one email domain for sending out emails (e.g staff**@company.com**). Their users send out emails from Salesforce using this ...
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0answers
36 views

Test Email Deliverability not working

I am working in Apex email services. I encountered that the email is not delivering. Therefore I checked the Test email deliverability which was also not working. Checked the deliverability in our ...
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1answer
25 views

Will email spikes hurt my deliverability after IP Warming?

Our regular sending will include 100,000 emails/week split between 2 days. For IP warm-up I'm ramping up our sending daily from 5,000/day to 15,000/day over 30 days sending every day and spreading out ...
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1answer
84 views

How to prevent emails to 'Aditional Email' on email alerts

I have a similar question to this question: Preventing sandbox from sending Workflow emails to "Additional Emails" But the solution provided there is not the solution. In my org, I want to ...
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2answers
36 views

Does manually unsubscribing via All Subscribers import hurt deliverability?

I’m going through IP warming of our dedicated SAP. We have bounces around 15% from house lists. I want to manually unsubscribe these bounces, but will those hurt my deliverability and sender ...
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0answers
39 views

Disabling Sender ID compliance. What are the Impact?

I would like to know what are the impact if I'm going to disable the Sender ID Compliance? Wanted to make sure if disabling it won't impact outgoing emails in Salesforce.
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1answer
47 views

IP warming without an existing contact database

I'm looking for some best practises / experiences for creating an IP warming strategy for an account which is starting with a contact base of 0. Leads will come in through Sales Cloud, but all the ...
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1answer
139 views

Adding private domains for sending without additional dedicated IP

Right now we have 1 private domain and 1 dedicated IP (as part of the SAP we purchased while ago). We already did IP warm up using this private domain 3 years ago and have sent large volumes of email ...
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0answers
79 views

Email Deliverability settings getting set to 'System Email Only'

So as my title says I am changing my Email deliverability settings to 'All Email' and testing my applications, but after few days this setting is automatically getting changed to 'System Email Only'. ...
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1answer
75 views

Share current SAP with new SFMC instance which is on different stack

We are in the process of moving our brand to a new SFMC instance. Our old instance which is running as of now is on stack 10 while the new one that we got is on s11. Does this mean SAP cannot be ...
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1answer
2k views

How to know if an email is delivered or not in marketing cloud?

I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks). Is there any data extension or ...
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1answer
81 views

Private Domain with SAP Shared IP Configuration

I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example. The client wants to send ...
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0answers
41 views

Test Deliverability is sending only 2 emails

When I am testing deliverability after enabling email relay, it sending only 2 emails and if I deactivate the email relay and again try to test deliverability then it is sending 16 emails. Can someone ...
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1answer
2k views

Send all email from noreply@salesforce.com (Not on behalf of user@companydomain.com)

We are having deliveribility issues with email sent from SF. They are all internal notifications from our SF org to our company email. We use Office 365, user has white listed domain and sender, I ...
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1answer
1k views

SSL Setup in Marketing Cloud for Emails Mandatory?

The unsubscribe and profile center links (standard marketing cloud ones, no customization) at the bottom of my emails are currently showing up as unsecured when clicked. Setting up SSL with marketing ...
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1answer
64 views

New subdomain sending issues through Marketing Cloud Shared IP

Provisioned a new Subdomain for email sending in Marketing Cloud using the Shared IP option. Having issues with emails being flagged as an external sender for the client's outlook with the links not ...
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1answer
608 views

Marketing Cloud Interactive Email Form Doesn't Render in Outlook, Shows up Fine in Gmail

The interactive email form block I have in an email is not showing up at all in Outlook (email is tagged with the external source, please use caution.) Even once added to safe sender list. The ...
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1answer
270 views

Marketing Cloud Emails from New SAP going straight to Outlook Junk Folder

Marketing Cloud emails are going straight to Junk folder in outlook (non enterprise) and blocked by client enterprise outlook which needs to whitelist the IPs from MC. Email goes through fine on Gmail....
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1answer
28 views

Keep previous SAP and private domains

I have one use case where is necessary to migrate one client from stack S7 to stack S50. I know that is not possible to copy SAPs and private domains between accounts of different stacks but is it ...
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1answer
918 views

Marketing Cloud register domain or private domains for Senders

I need to verify a domain to use different senders in Marketing Cloud (companydomain.com). We already have a Sender Authentication Package that is a subdomain of our domain (sap.companydomain.com), ...
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24 views

email deliverability [duplicate]

How can I enable permissions to edit Email Deliverability access level? Currently it is not editable and in system mode. I need to edit it and set it to "All Email so I can test Approval and ...
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0answers
96 views

When will sending email through Apex automatically cause the test to fail, or when will it pass?

Normally, I expect tests to fail if the org does not allow email deliverability. In my current sandbox, I have several tests that fail because email is not deliverable. I think most of them fail at ...
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1answer
156 views

Do we really need to wait up to 24 hours for Apex Exception Emails?

For a feature I am working on, I've been instructed to handle errors by sending emails using the Apex Exception Emails, so when an error occurs, I'm "handling" it by throwing a custom ...
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1answer
109 views

Sender Authentication Package - Private IP is provisioned, but don't see it in Delivery Profile

My client received notification from Salesforce that their private IP that was purchased as part of their Sender Authentication Package was provisioned and ready to use in the Marketing Cloud account. ...
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2answers
117 views

How to find if email has spammed

We are sending out emails from SFMC with delivery rate ~100%. Does it mean that all emails are being delivered to customer's inbox. Is there a way to find if some of those emails may have spammed. ...
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1answer
41 views

Is there a way not to re-send an email to soft bounces?

Is there a way to not re-send an email if it soft bounces during a deployment? OR even if it bounces once to not to retry them? I'm not too sure if this is even possible. I know the SFMC ...
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1answer
86 views

IP warmup question

I've created the following table of the most common email domains in my country. I am wondering if this approach would be a good one? Especially for Gmail and Microsoft. Previous warmups have been ...
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0answers
444 views

SandboxRefresh Class will not run on refresh but will run in Anonymous Context

Here is my code for the SandboxRefresh class that I'm trying to run. The batch classes have a finish method that does attempt to send emails, and I'm wondering if the default Deliverability settings ...
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1answer
138 views

Tracking Dynamic Sender Profile

I've created a SenderProfile with dynamics variables as %%from_name%% and %%from_email%%. Now, the customer needs to know how many emails was send by sender individually. Is there a way to obtain ...
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1answer
47 views

Ampscript and deliverability

Can AMPSCRIPT degrade email deliverability or send emails more easily into Spams ? Thank you. Ludivine
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1answer
152 views

Getting an error when attempting to create an Email Quick Action in Sandbox

Why am I getting this error when attempting to create an Email Quick Action in a sandbox? Error: Invalid Data. Review all error messages below to correct your data.
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1answer
2k views

How to identify the default sender IP address?

In context of IP warming, I wonder how (within Marketing Cloud interface) to identify which IP address emails are being sent from.
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1answer
48 views

Is there a way I can have internal emails from Salesforce sent via a different domain name?

I am having quite a major issue in convincing the IT dept to accept that emails from Salesforce, sent from users of Salesforce with their email addresses, are not phishing attempts. I have sent them ...
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1answer
274 views

Dedicated IP vs Default IP

We're in the process of moving over our Marketing Cloud account to 2.0 and through this process I've figured out that all our child accounts use the Account Default IP Address even though there are ...
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1answer
152 views

Advantage of incremental delivery

We are using a full strategy to deliver our package in production (we make a package with all metadata) and we hesitate to switch to an incremental strategy (send package only with metadata we create/ ...
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1answer
743 views

Deliverability, sending from a domain that's not authenticated (in the case of a dynamic sender profile)

I have a domain such as "mktg.companyname.com" which is the authenticated domain submitted as part of SAP. The from name would be something like "Company Name". This is the domain that emails send ...
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2answers
378 views

Managing Unsubscribes,hard bounces

I have access only to email studio and i want to suppress hard bounces and unsubscribes. So is there any automated way to do it or do I have to export them manually and then import them into ...