Questions tagged [deliverability]
The deliverability tag has no usage guidance.
120
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Impact of changing domain on Email Reputation
Context :
Brand migration from example.com to example2.com
Launch campaign :
Send a one-shot email on D-day to introduce the new brand to all the database (>500K subscribers)
Requirements :
Use ...
- 1,088
9
votes
1
answer
3k
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Email Deliverability - how to change it programatically?
In all new sandboxes "Email Deliverability" is set to "System Email Only". I am writing a SandboxPostCopy class to run for all new sandboxes, and want to use that class to change deliverability to "...
- 2,096
8
votes
1
answer
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How to identify the default sender IP address?
In context of IP warming, I wonder how (within Marketing Cloud interface) to identify which IP address emails are being sent from.
- 2,003
6
votes
1
answer
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Error handling when publishing platform events
We are in the process of redesigning our system to use platform events as a replacement of traditional trigger-based approach when all processing happen synchronously sharing single transactional ...
- 3,140
4
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1
answer
342
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Do we really need to wait up to 24 hours for Apex Exception Emails?
For a feature I am working on, I've been instructed to handle errors by sending emails using the Apex Exception Emails, so when an error occurs, I'm "handling" it by throwing a custom ...
- 4,654
4
votes
1
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767
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Changing username in Apex Test is emailing the user
I'm testing a controller for a Customer Community page where users can change their email address. To keep things simple for the user, I'm getting the controller to also change their username to match ...
- 13.8k
4
votes
1
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1k
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Delete email template folder with a destructive package
I want to delete a email folder (empty) with a destructive package but I can't make this work.
I made a .zip with my 2 files :
package.xml
<?xml version="1.0" encoding="UTF-8"?>
<...
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3
votes
1
answer
3k
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Email Deliverbility
How can I enable permissions to edit Email Deliverability access level? Currently it is not editable and in system mode. I need to edit it and set it to "All Email so I can test Approval and workflow ...
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3
votes
1
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Marketing Cloud IP Warming - is it critical that we send up to the weekly limits by domain?
For IP warming, is it critical that we send up to the weekly limits by domain? For example, see screenshot below. Notice each day as the max limit. What if the customer only has a grand total 40,...
- 884
3
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1
answer
473
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Private Domain for top level domain
I am attempting to help a customer navigate next steps with Salesforce support for sending from a top level domain but I apparently have some learning gaps. I have researched previously and was at ...
3
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1
answer
3k
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Send all email from [email protected] (Not on behalf of [email protected])
We are having deliveribility issues with email sent from SF. They are all internal notifications from our SF org to our company email.
We use Office 365, user has white listed domain and sender, I ...
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1
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784
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Email reputation, same domain but different IP's per Business Unis
I have three BU all using the same domain to send mails from.
- [email protected]
But each BU has its own dedicated IP address.
For example:
BU1 - 10.0.0.1
BU2 - 10.0.0.2
BU3 - 10.0.0.3
Will ...
- 87
2
votes
1
answer
4k
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SSL Setup in Marketing Cloud for Emails Mandatory?
The unsubscribe and profile center links (standard marketing cloud ones, no customization) at the bottom of my emails are currently showing up as unsecured when clicked. Setting up SSL with marketing ...
- 75
2
votes
1
answer
5k
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IP warm-up strategy
I am preparing an IP warm-up strategy and I am not sure about some points in the documentation.
Our target will probably be to reach 500,000 recipients per week, therefore I assume the following IP ...
2
votes
1
answer
1k
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Adding private domains for sending without additional dedicated IP
Right now we have 1 private domain and 1 dedicated IP (as part of the SAP we purchased while ago). We already did IP warm up using this private domain 3 years ago and have sent large volumes of email ...
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2
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1
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2k
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SFMC Sender Authentication Package - subdomains
a business unit within our corporate group would like to use their existing global domain for sending out emails and, additionally, have a bunch of different sub-domains to be used by different ...
- 538
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1
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Can turning Deliverability on cause previously triggered emails to be sent?
The Scenario:
I turn deliverability off in my salesforce org
I update records which trigger automation to send out email alerts. No emails are sent because deliverability is turned off
I turn ...
- 485
2
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1
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1k
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New domain marketing cloud
Hello everyone we just purchased marketing cloud , we were asked to buy a new domain for it so that our current one does get blacklisted ( ps: we couldn"t get a sub-domain of our current domain), ...
- 153
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1
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2k
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Sending email in sandbox post copy
When I refresh a sandbox I have a class that runs to fix some things like email addresses and custom settings. I've also been asked to email the developer the new org ID so that their testing ...
- 1,196
2
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1
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112
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User requesting send classification for one-off send - alternative?
One of our Marketing Cloud users is requesting I set up a new send classification for a one-off send we're doing relating to a Christmas Event.
I've done it before for a different theme, but it seems ...
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2
votes
1
answer
588
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Microsoft domain deliverability issues
Does anyone have the same occurrence where Marketing Cloud is not delivering emails to microsoft domains i.e @live, @hotmail, @outlook?
If so is there a particular issue and can it be solved?
I can ...
2
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0
answers
293
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Implementing DKIM on a domain with multiple Salesforce orgs [closed]
A client of ours has 2 separate Salesforce orgs. Their organization uses one email domain for sending out emails (e.g staff**@company.com**). Their users send out emails from Salesforce using this ...
- 21
2
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0
answers
909
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Emails showing as Block/Hard Bounce but still being opened and clicked on
In Marketing Cloud, we are seeing emails sent to a particular domain receive a lot of Hard and Block bounces, but the same emails that are being blocked are still being opened and clicked on randomly (...
user68475
1
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1
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3k
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Private Domain and SAP
When we have in the same BU one SAP and several additional private domains registered, the emails that are sent from the private domains (different from the SAP domain) will be branded by the SAP or ...
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2
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909
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How to confirm NS records are correct for delegating subdomain?
I've added the following NS records to my subdomain to delegate it to salesforce:
However, when I check the NS records on DNS Checker, it hasn't propagated. Should it be showing propagation (it's ...
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1
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5k
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How to find out what Sender Profile/Send Classification was used for a send
The email tracking reports show you which data extensions, suppression lists, subscription lists etc were used to send an email, but I can see nowhere on the report that tells you what sender profile/...
- 898
1
vote
1
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137
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Why is the total delivery count decreasing day by day in Journey Builder email tracking?
I sent an email on 1st April using Journey Builder and the same day report showed that the tracking number of delivered was 29096, the same email the number delivered on 2nd April was 29094 and the ...
- 439
1
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1
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918
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Multiple Sender Profiles with Same From Address but different Reply Addresses?
Hey just wondering if anyone has done a similar setup? Using the same From address in multiple sender profiles but different reply redirects.
Info@BestCompany <-From Address - Same from Address for ...
- 75
1
vote
1
answer
194
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IP Warming small email domains
What is the best way to warm-up the email domains that only have a couple of email addresses in the database? I already did an IP Warming and the deliverability decreased a lot in the last sends that ...
- 1,051
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vote
1
answer
1k
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Configuring SAP
I have some question on setting up SAP.
My IT Team says they have created a 'CNAME' and delegated a sub-domain 'survey.abc.com' to exact target name servers.
But, while am configuring SAP it gives ...
- 1,707
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1
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SFMC - Changing Sender Authentication Package Link Question
We're changing our Sender Authentication Package (SAP) and we have link branding turned on in Salesforce Marketing Cloud. We were told by SFMC support that after the SAP cutover happens, links from ...
1
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1
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189
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IP warming - skipping a week - what are the impacts?
I've got a client that has been trucking along with their IP warming plan that I created. But, due to unforeseen circumstances, they have to skip a week of email sends during their IP warming period. ...
- 884
1
vote
1
answer
208
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IP warming basic
I am conducting ip warming first time.
It is a quite basic inquiry, but for clarification purposes, your kind response would be highly appreciated.
When I am conducting IP warming, do I have to send ...
1
vote
1
answer
910
views
Sending emails using root domain as From email address
One of our customers has asked us to implement sending from their root domain (company.com) rather than the SAP subdomain (send.company.com). I've explained (until I'm blue in the face) that you can't ...
- 16.6k
1
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1
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323
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Use SAP domain from different SFMC instances
I need to know if I can use an existing domain configured as SAP in SFMC Instance 1. Use it in SFMC instance 2 as SAP.
My intention is that both SFMC accounts coexists for some time using same SAP ...
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1
answer
2k
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Email Alert in flow doesn't show bounced errors
I'm developing a flow to send Email Alert, but when I test this flow using an unavailable email like "*@test.com" I don't receive an error message of hard bounced. The only error I can track ...
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792
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How to prevent emails to 'Aditional Email' on email alerts
I have a similar question to this question: Preventing sandbox from sending Workflow emails to "Additional Emails"
But the solution provided there is not the solution.
In my org, I want to ...
- 5,630
1
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2
answers
2k
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Getting an error when attempting to create an Email Quick Action in Sandbox
Why am I getting this error when attempting to create an Email Quick Action in a sandbox?
Error: Invalid Data. Review all error messages below to correct your data.
- 141
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1
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399
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Is there a way I can have internal emails from Salesforce sent via a different domain name?
I am having quite a major issue in convincing the IT dept to accept that emails from Salesforce, sent from users of Salesforce with their email addresses, are not phishing attempts.
I have sent them ...
- 1,015
1
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1
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1k
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Dedicated IP vs Default IP
We're in the process of moving over our Marketing Cloud account to 2.0 and through this process I've figured out that all our child accounts use the Account Default IP Address even though there are ...
1
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1
answer
5k
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How to know if an email is delivered or not in marketing cloud?
I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks).
Is there any data extension or ...
- 556
1
vote
2
answers
296
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BIMI logo not showing in any clients
We implemented the VMC/BIMI last week, and all the checks are now passing green on https://bimigroup.org/bimi-generator/ - with the logo visible in BIMI SVG Image in the bottom of the page.
However, ...
- 21.9k
1
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0
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526
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One-click unsubscribe is not visible on some emails with Gmail [closed]
Since Gmail will start requiring one-click-unsubscribe in 2024, we want to ensure compliance for our emails.
Our emails already have one List-Unsubscribe header field and one List-Unsubscribe-Post ...
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0
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Remove on behalf of [email protected] from emails (send all emails from [email protected]) [duplicate]
I am facing an issue regarding emails from salesforce.
Salesforce emails are being sent as:
[email protected] on behalf of [email protected]
Since the user that receives the emails shares ...
- 11
1
vote
1
answer
362
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Private Domain with SAP Shared IP Configuration
I have one use case where due to the low volume of emails sent monthly the SAP was configured with Shared IP and not Dedicated IP. SAP subdomain is mc.domain.com for example.
The client wants to send ...
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1
vote
1
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140
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Use of the word "test" in email subject >>> any impact on deliverability?
we often send internal TEST emails in Content builder > Preview and Test, by manually entering emails addresses of the recipients of the test emails.
In the subject of the emails, we use most the ...
- 643
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0
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1k
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SandboxRefresh Class will not run on refresh but will run in Anonymous Context
Here is my code for the SandboxRefresh class that I'm trying to run.
The batch classes have a finish method that does attempt to send emails, and I'm wondering if the default Deliverability settings ...
- 1,462
1
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0
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619
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Apex Exception Email not sent in sandbox
Hello I wrote a class which implements Messaging.InboundEmailHandler so I can store my Unhandled Exceptions in Salesforce for historical reporting. I tested it manually by sending an email to my ...
- 977
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0
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41
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Email converted to attachment
One of our subscribers occasionally receives daily bulletin as an attachment. The whole sending process is automated and HTML code looks fine.
What an issue it can be?
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1
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Customer wants to use a new sending domain but with the same IP - will this require an additional SAP package?
I'm not sure of the answer to this, but the customer has already gone through IP warming/etc. - they have a dedicated IP address and an authenticated domain already. They're spinning up a new company ...
- 884