Questions tagged [deliverabiilty]

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Email Deliverability - how to change it programatically?

In all new sandboxes "Email Deliverability" is set to "System Email Only". I am writing a SandboxPostCopy class to run for all new sandboxes, and want to use that class to change deliverability to "...
2
votes
0answers
37 views

Emails showing as Block/Hard Bounce but still being opened and clicked on

In Marketing Cloud, we are seeing emails sent to a particular domain receive a lot of Hard and Block bounces, but the same emails that are being blocked are still being opened and clicked on randomly (...
2
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0answers
312 views

Error handling when publishing platform events

We are in the process of redesigning our system to use platform events as a replacement of traditional trigger-based approach when all processing happen synchronously sharing single transactional ...
1
vote
1answer
1k views

Send all email from noreply@salesforce.com (Not on behalf of user@companydomain.com)

We are having deliveribility issues with email sent from SF. They are all internal notifications from our SF org to our company email. We use Office 365, user has white listed domain and sender, I ...
1
vote
0answers
287 views

Apex Exception Email not sent in sandbox

Hello I wrote a class which implements Messaging.InboundEmailHandler so I can store my Unhandled Exceptions in Salesforce for historical reporting. I tested it manually by sending an email to my ...
1
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0answers
34 views

Email converted to attachment

One of our subscribers occasionally receives daily bulletin as an attachment. The whole sending process is automated and HTML code looks fine. What an issue it can be?
0
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0answers
17 views

Can I access the Message IDs inserted by Marketing Cloud's MTA to resolve SORBS blacklisting?

Our dedicated IP address has been blacklisted by SORBS twice now, and I'm looking to avoid repeat offenses. However, it's difficult to say what kind of behavior landed us on that blacklist. We don't ...
0
votes
1answer
127 views

How to know if an email is delivered or not in marketing cloud?

I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks). Is there any data extension or ...
0
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0answers
33 views

Google SMTP Relay emails not delivered

We are using Google SMTP relay since past 3 years and had no issues. Since last two weeks though, we have more than 60-70% emails not getting delivered to the client. When we check the log it has ...
0
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0answers
81 views

FSC update cause delivery problem

I try to deliver to a sandbox that contain FSC. All my developement is OK but I've got problem with some FSC update I think. I have 2 main types of error FinServ__FinancialAccount__c.MyField__c ...
0
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0answers
55 views

Email not getting delivered when sender (user's mail) and recipient have same email domain

I am testing my approval email templates. When I use "Send Test and Verify Merge Fields" and send the mail to my email account (xxx@testdomain.com) which is also my mail in the org, I don't receive ...
0
votes
1answer
68 views

Emails sent to Additional Email Addresses on No Access Deliverability

I have set Email Deliverability to "No Access" to prevent users from receiving any emails from Salesforce as we are testing before going live. This is in production. We have approval processes email ...