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Questions tagged [customer-community]

Customer Community is a salesforce product introduced in '13 which allows customers to connect to each other and themselves with rich, self-service communities.

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Customize communities login page

Hi I'm attempting to use a custom visualforce page to login external communities users (customers). I have read the implementation guide this guide and followed all the instructions. But when I enter ...
sw6 - KTBFFH's user avatar
  • 1,381
14 votes
2 answers
670 views

Is using the Aura Apex class supported?

When enabling communities in an org, Salesforce adds in some custom lightning components and controllers to help you customize login and registration. These Apex controllers use an Apex class named ...
dsharrison's user avatar
  • 3,992
9 votes
1 answer
9k views

Community Password Reset link expiring when using forgotPassword() method but not if using Reset Password button on the User record

When a Community User forgets their Password and uses the Forgot Your Password link and inputs their username they are sent a Password Reset Link via email. If the customers email goes through a link ...
Jason's user avatar
  • 852
9 votes
3 answers
1k views

Customer Community Plus User Cannot Add Other User

Within my community there are customer users with Customer Community Plus licenses who are considered to be "company admins" for their respective companies. A company admin needs to be able to add ...
Marty C.'s user avatar
  • 4,459
8 votes
1 answer
5k views

Customer Community login using REST API

I want to login a customer community user using rest api or at least using soap api. I have created a user using the REST API. To create the user, first I created one contact with account and ...
saurabh's user avatar
  • 83
8 votes
2 answers
5k views

Visiting the reset password URL after password has been reset

We have a custom branded community set up, this includes branding all 'native' functions such as password reset as well. We accomplished this by enabling Chatter Answers and customizing the Change ...
Valyrion's user avatar
  • 1,144
8 votes
1 answer
624 views

Winter 18 Community - all custom components disappeared!

On my sandbox I have winter 18 now. I have played around to see all new community features, and suddenly I realize that the component list does not have any custom components: As you can see - no ...
Itai Shmida's user avatar
  • 5,035
7 votes
3 answers
4k views

Lightning Community, can i make change password Lightning Page, not VF?

We have Lightning Community, with only lightning components (no Visualforce). But when we try to modify default ChangePassword page (one were you enter your new password and password confirmation), ...
Roman's user avatar
  • 663
7 votes
1 answer
3k views

Can a Customer Community user access PushTopics for Streaming API?

I have a PushTopic created, and have a VF page with some js in it that subscribes to the topic and logs any results to the console. I've verified that I'm getting results if I'm logged in as a ...
Tim Smith's user avatar
  • 2,109
7 votes
2 answers
3k views

Can't retrieve custom labels from community since Winter 17 Release

I have a Lightning Community with Napili template and since Winter '17 release Custom Labels don't show up. Instead of the translation I get this message. $Label.c.LabelName does not exist. Where "...
David Carnicer's user avatar
6 votes
3 answers
17k views

How to share files uploaded in "Files" related list to Community Users

With Winter 16 release, Salesforce gave the ability to add Files related list to a Custom/Standard object record. https://docs.releasenotes.salesforce.com/en-us/winter16/release-notes/...
Surendranadh Nune's user avatar
6 votes
2 answers
9k views

'INSUFFICIENT_ACCESS: portal user email settings are not available' error on System.setPassword

As stated in the title, I get this error when the System.setPassword method is called, but only in our production environment (while deploying, since it's called from test code too). So this leads me ...
Valyrion's user avatar
  • 1,144
6 votes
2 answers
2k views

do communities not have guest users?

Typically with a Force.com site and customer portal if the user hasn't logged in yet you can create a debug log by adding SiteName Guest User to the debug log. Does this option not exist for ...
Phil B's user avatar
  • 5,026
6 votes
1 answer
4k views

URL Masking our site.force.com URL with our Corporate Branded URL?

We have a ligthning community created using Community Builder. We are trying to mask the URL (https://unfriendlyUrl.force.com/path) with our own corporate URL (https://community.corpsite.com). I ...
Morgan Marchese's user avatar
6 votes
1 answer
2k views

Customer Community URL stripped of Community Name

In my customer community I am using a web tab to display a VisualForce page that is a custom list view. I am using a web tab instead of a VisualForce tab because I am also passing through a parameter ...
Lara Hoke's user avatar
6 votes
1 answer
3k views

Authenticated Website licenses obsolete?

I have a customer who has a large volume of Authenticated Website licenses, which are used to do custom Sites logins to a fully custom website. They have been told by their sales rep that Salesforce ...
jkraybill's user avatar
  • 11.2k
6 votes
2 answers
2k views

Customize the Duplicate Username error message in a Community

When a Community user tries to register using an email address that already exists in the system (using self-registration), they receive a very generic error message: "Your request cannot be ...
JustinF's user avatar
  • 485
6 votes
2 answers
2k views

Can anything be done to improve the speed of a Salesforce Communities site?

We are using Salesforce Communities to publish articles. We have noticed that the site is extremely slow to load. While the server may respond in a second or two, the content is loaded dynamically and ...
Swisher Sweet's user avatar
6 votes
1 answer
3k views

Community Self-Registration doesn't appear to be calling LightningSelfRegisterController

I am trying to setup Community Self-Registration on a Lightning Community with a modification to use an existing account and contact vs creating a new contact and using the default account. After ...
Swisher Sweet's user avatar
6 votes
1 answer
2k views

Napili template standard search event

Are there standard events to capture the search term entered and search button clicked in the standard Napili template so that I can get search term entered and build my own lightning component with ...
Mohith Shrivastava's user avatar
6 votes
3 answers
2k views

Remove Chatter not enabled from Community Template

I am hoping to use a Community template, however I am not quite sure if I'm able to turn this off: I would really like to hide this message as I don't want the Community Users to see this when they ...
David Litton's user avatar
  • 1,426
6 votes
3 answers
8k views

How to Enable Salesforce1 For Community User?

In spring14 release document read that salesforce1 will support for community user .I tried in My pre release org .Any Idea how i can enable and use for communities . tried replacing in community URL ...
Mohith Shrivastava's user avatar
6 votes
2 answers
4k views

System.DmlException: Insert failed Required fields are missing: [Profile]

We build a new napiliy commmunity site (Spring '17) and are using two profiles: Customer Community Plus and Customer Community Login Users with the Community Plus profile should be able to create ...
apeters's user avatar
  • 81
6 votes
2 answers
1k views

Preventing Community Users from Seeing Standard SFDC UI when using Site.com

I've currently setup a completely custom site.com customer community (not using templates.) The site.com parts work great, but users can still see records in the standard sfdc UI in some scenarios. ...
Brian Doogan's user avatar
6 votes
1 answer
5k views

Partner Super User Access in Communities

I've asked this question a number of different ways over the past couple weeks and have yet to find a workable answer so here goes again. In communities there seems to be a checkbox that says "Enable ...
Keith Mancuso's user avatar
6 votes
2 answers
2k views

404 redirection after converting Customer Portal to Salesforce community

We are in the process of converting a Customer Portal into a Customer Community and we are having issues with the 404 redirect function of Communities. Using Customer portals when a user enters in ...
Mitch Hunt's user avatar
6 votes
0 answers
526 views

Enterprise edition Scratch Org with Customer Community Licenses

Looking to understand whether it is possible to get Customer Community licenses in an Enterprise Edition Scratch Org. Scratch Org definition I tried to use for this was the following: Scratch Org ...
Clint's user avatar
  • 1,101
6 votes
0 answers
830 views

problem displaying Community password reset link error messages

In our Community I am using custom Visualforce pages for login and reset password and the change password pages. We occasionally have customers that the password reset link they get via email ...
Jason's user avatar
  • 852
5 votes
3 answers
12k views

Articles not visible to Salesforce Community members

We have a private Salesforce Community built on Spring 16 Napili community template. Regular community members are not able to see articles. We followed the steps from this question for the custom ...
Swisher Sweet's user avatar
5 votes
1 answer
6k views

Lightning components in community builder

I am using community templates in winter 16 org. I want my custom build lightning components in the community page. I have used implements="force:appHostable,flexipage:availableForAllPageTypes" but ...
Monish's user avatar
  • 551
5 votes
1 answer
3k views

How to enable customer community users via apex

We have person accounts in our org. to whom we need to give access to our customer community at various stages of an opportunity. Is there a way we can programmatically enable our person accounts as ...
Vic's user avatar
  • 374
5 votes
1 answer
3k views

Site.changePassword returns null when called using javascript remoting

My Use case is: As a CustomerCommunity user, I want to login and click on change_password link that redirects me to change_password page in AngularJs, which calles the changePassword method using ...
devayani avadhani's user avatar
5 votes
1 answer
3k views

Translation Workbench doesn't work with Communities

I used the translation workbench to translate from english to spanish my org, but when I use the Customer Communities, as a final user with Spanish language configuration they only see the ...
Mel Be's user avatar
  • 51
5 votes
3 answers
3k views

Showing visualforce pages to Communities users, but standard Salesforce pages to all other users, without writing a dozen controller extensions!

I'm building a Communities site with several custom objects that Communities users should access through Visualforce pages. All other Salesforce users should access these objects through the standard ...
Shane Steinfeld's user avatar
5 votes
1 answer
3k views

How to share object records to customer community users?

I have a requirement to share a custom object records to customer community users. The opportunity object has Event Booking and contact roles as related list. Eg: There is an opportunity called Test ...
Sweta A's user avatar
  • 113
5 votes
2 answers
7k views

Static Resources not found by Customer Community Lightning Component

Static resources aren't loading when my Lightning Component is hosted on a Customer Community page. They do load in-app, so I'm guessing there's a namespace issue with my resource paths when I use the ...
Nicholas Zozaya's user avatar
5 votes
1 answer
3k views

Retrieving Picklist Translations in Lightning Component in Communities

We have a lightning component that displays State & Country Picklists. The component is on a Community builder page with a French language community. Note: The default language for the ...
Mike Ginou's user avatar
5 votes
2 answers
428 views

Locker Service DOM accessibility when action invoked via method

I have a lightning component setup where in a parent component I dynamically create a component and assign it to an <aura:attribute type="Aura.Component" />. The dynamically created child ...
dsharrison's user avatar
  • 3,992
5 votes
2 answers
2k views

Does a customer community plus user have default access to the account their contact is under?

I'm trying to set up our Customer Community so our Customer Community users can see only their own Account record, along with related Assets. Thing is, my OWD settings for external users has Accounts ...
smohyee's user avatar
  • 3,846
5 votes
1 answer
3k views

Can I allow community users within the same account to view cases created by their colleagues?

Is there an option to allow users to view cases created by their colleagues? In other words, if [email protected] opens a ticket but later goes on vacation, can [email protected] be able to see the ticket ...
Mike B's user avatar
  • 369
5 votes
0 answers
304 views

How to update an exported Lightning Community Template

I have a managed package containing an exported Lightning Community Template. I would like to add a new page/ change an existing page on the template. When I try to re-export, it says that the name ...
J Dubbs's user avatar
  • 392
4 votes
2 answers
15k views

Creating a Community User via Apex from a Contact

We are rolling out a community for our customer base and I am attempting to create an Batch Class to create and activate OR deactivate Community Users based on when they have been deemed to be active ...
RD3's user avatar
  • 361
4 votes
2 answers
443 views

architectural considerations + public facing sites

We've to build a customer facing site(non authenticated) with rich/responsive UI. It would be heavily used. Data is stored in Salesforce. We're considering various options. Would like to get view ...
curious_techy's user avatar
4 votes
1 answer
117 views

Portal for users with no authentication

Is it possible to create a "contact us" public facing webpage that requires no authentication? I'd like to have the public-user go to a public page, fill out minor details, click Contact Us which ...
tjcinnamon's user avatar
  • 1,620
4 votes
2 answers
2k views

Salesforce Communities: Shorten {!Community_Url}

Is there any way to shorten the merge field {!Community_Url} when a welcome email (default or custom) is sent from a community? The Community URL in the email looks like spam and I want to shorten it ...
Erik Lopez's user avatar
4 votes
1 answer
4k views

Update Contact record with changes to Customer Community User record

I am creating a SF community to allow contractual employees to access some of their information in our org. I am attempting to shift some accountability to these employees by making them responsible ...
JaredT's user avatar
  • 880
4 votes
2 answers
2k views

Gotchas for multiple Custom URLs mapped to Communities?

I wish to map multiple Custom URLs to multiple Customer Communities (single Salesforce org). I'd like to make sure there are no gotchas in the current release. For instance, this page says the ...
jkraybill's user avatar
  • 11.2k
4 votes
1 answer
2k views

How to share custom Object records to community users?

Is there any way to share Standard / Custom object records to Customer Community Licensed users. The different records to different users based on some conditions. As we are using Customer community ...
Naveen Mosuru's user avatar
4 votes
1 answer
1k views

Can I create an unauthenticated user for a Community?

I'm trying to create a public community to allow read only access to certain knowledge articles and read/create access for cases. I've tried editing the Community Profile with no luck. I've made all ...
Deb Martin's user avatar
4 votes
2 answers
2k views

Disabling Customer Accounts from apex

We are running a customer community and want to automate disabling customers from the community. By now I have learned that customer users can not do that themselves but I was wondering if there was a ...
Nielsm's user avatar
  • 2,084

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