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Questions tagged [customer-community]

Customer Community is a salesforce product introduced in '13 which allows customers to connect to each other and themselves with rich, self-service communities.

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Enterprise edition Scratch Org with Customer Community Licenses

Looking to understand whether it is possible to get Customer Community licenses in an Enterprise Edition Scratch Org. Scratch Org definition I tried to use for this was the following: Scratch Org ...
Clint's user avatar
  • 1,101
6 votes
0 answers
835 views

problem displaying Community password reset link error messages

In our Community I am using custom Visualforce pages for login and reset password and the change password pages. We occasionally have customers that the password reset link they get via email ...
Jason's user avatar
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5 votes
0 answers
304 views

How to update an exported Lightning Community Template

I have a managed package containing an exported Lightning Community Template. I would like to add a new page/ change an existing page on the template. When I try to re-export, it says that the name ...
J Dubbs's user avatar
  • 392
4 votes
0 answers
315 views

SAML: Differentiate between logout of external Community versus internal user

We have an org + custom developer portal + Customer Community where: Org does not use MyDomain; Community does use custom Domain forums.foo.com # TYPE OF USER LOGIN TARGET ...
cropredy's user avatar
  • 72k
4 votes
2 answers
5k views

Switching licenses between Customer Community and Customer Community Plus

During our first tests with Salesforce Communities we figured out, that users can't be switched from Partner Community License (PCL) to a Customer Community License (CCL). This is also documented ...
nisseknudsen's user avatar
4 votes
0 answers
605 views

Salesforce1 iOS hangs on splash screen

I'm trying to log into SF1 iOS app using a portal user that has been granted access to a community. I've changed the login host to point directly to the community and I can successfully login, ...
user8518's user avatar
3 votes
0 answers
323 views

Share announcement between internal-external users in Comunnities

this is the first time I ask something in here. So I will try to explain as best as I can User Case There's a requirement in which the internal users need to post announcements that the external users ...
panshedder's user avatar
3 votes
1 answer
707 views

External Service in Login Flow for Community users

I'm trying to use the External Services feature to call a REST-based SMS API for the two-factor authentication of our Community users. (Basically recreating this scenario, but with an External Service ...
Pawel Fronczak's user avatar
3 votes
0 answers
421 views

What is the inst parameter for ( in our case inst=0 )?

Here is our implementation of a JS custom button/link to take our internal users to their own customer portal. This link works for us. We have hacked at this for hours until we landed on the "right" ...
TheArchitecta's user avatar
3 votes
0 answers
76 views

Our Customer Communities Plus Users can't customize Joined Reports

We have a Community setup with Folders designed for each Client. In them, there are a series of folders with reports designed for their needs. As you can see above, I noticed that one Client was ...
Dan Watkoski's user avatar
3 votes
1 answer
268 views

How do I display non-discussion posts in a Topic Detail page in Lightning Community Builder?

Right now, by default, the Topic Detail page in Lightning Community Builder is using the "Search Results" Lightning Component: How do I ensure that non-Discussion/question posts appear in the Topic ...
Infection's user avatar
3 votes
2 answers
1k views

Ability to remove PermissionSets via Community User License

Business requirement is to flip a few permission sets on community profile, based on certain changes in records. These changes are usually triggered as result of actions from other community users ...
Abhinav Gupta's user avatar
3 votes
0 answers
3k views

Effect of disabling "Send welcome email" checkbox in Customer Communities?

when you edit a Customer Community config and click the Email tab, you get the following setting: However, I've found that when I uncheck this checkbox, that same email template is still sent to new ...
jkraybill's user avatar
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3 votes
0 answers
455 views

Embed Knowledge tab or Chatter in the fully branded community with in Site.com or Visualforce

Please advise how to embed Knowledge Base, Chatter like in the first screenshot here http://blogs.developerforce.com/developer-relations/2013/10/communities-plus-site-dot-com.html Is this done with ...
Natallia's user avatar
  • 3,231
2 votes
0 answers
842 views

Guest User with Object access restriction able to retrieve data from List View with sharing 'Visible to All Users'?

Issue: We observed during a recent scan of our Customer Community that data for a custom object could be retrieved (via API GET) from the List View even though Guest User has no access to the object. ...
gutsyfella's user avatar
2 votes
0 answers
295 views

Can Delegated External User Administrators assign Roles to the Users?

I have fully setup delegated external user administration but I want the delegated admin to have the ability to specify the role of the new user in the community. The admin should have the ability to ...
Tyager's user avatar
  • 574
2 votes
0 answers
1k views

Problem creating "Customer Community Login" users in one Summer '21 org

Salesforce provided us with a Summer '21 org early this week but it had no "Customer Community Login" licenses provisioned so we had to get those added via a case. As a System Administrator, ...
Keith C's user avatar
  • 136k
2 votes
0 answers
367 views

Impact of disabling site setting "Allow Access to Standard Salesforce Pages"

Recently an issue was brought to our attention where a link was made available in our Lightning community to a Knowledge article but it was linked to the standard Salesforce page. That page of course ...
Good Old Gil's user avatar
2 votes
0 answers
59 views

Authentication on SFDC Sites?

We have a credit application form hosted on SFDC Sites. A sales rep creates the credit app record, which triggers an email to be sent to the prospective customer. A link in the email takes them to ...
Shane Steinfeld's user avatar
2 votes
0 answers
757 views

Single Logout (SLO) for Salesforce Community using OIDC and Okta

Background Context & Goal: Our end goal is to allow users to log in and log out of a salesforce community using okta credentials (via an openid auth. provider). When customers logout of the ...
Sarah Ganci's user avatar
2 votes
1 answer
1k views

How to Make Advanced Navigation for Audiences in Communities?

I have a complex use case that involves audiences and navigation menu options but I don't know how to solve this puzzle using standard functionality. My company is building a community that will have ...
Emmanuel_M's user avatar
2 votes
0 answers
310 views

Community Registration page displays "Login Template Title" on Social Media

I have built a Community portal with self-registration set-up. When sharing a link to the registration page on social media, the preview displays the page/site name as "Login Template Title" ...
JustinF's user avatar
  • 485
2 votes
0 answers
1k views

How to test method that uses Site.validatePassword(...)

I'm writing tests for a custom Apex class regarding the self-registration of a customer community user. One of the methods contains the API call to Site.validatePassword(user, password, ...
adi's user avatar
  • 34
2 votes
0 answers
32 views

EmailAuthor in Community

Has anyone used EmailAuthor(Send email using email template) functionality in Lightning Community? Is it supported? I tried using emailauthor link in community, does not seem to work.
sushilsfdc's user avatar
2 votes
0 answers
2k views

Community user with customer community License not able to run Screen flow

I have created a screen flow and login flow. Have called the screen flow from the login flow. Login flow is configured to execute on community user login. When the community user logs in, my login ...
Smitha Rajashekar's user avatar
2 votes
0 answers
102 views

Allow Users to Leave (Exit) a Direct Message conversation

Is there any way to allow a customer community user to leave (exit) a Direct Message conversation (one-on-one or group Direct Message chat?) Nothing I have found in Salesforce help regarding ...
Jwok's user avatar
  • 789
2 votes
1 answer
3k views

How to customise community generic error pages

I have a community using URL: https://xxx-mydomain.cs83.force.com/community/s/ When I remove the /community/s/ I get a salesforce branded error page. I want the generic Salesforce error page to be ...
Robs's user avatar
  • 9,386
2 votes
1 answer
470 views

Community in a Sub-Directory

Situation Companies like IBM serve their community in a sub-directory https://www.ibm.com/mysupport/s/?language=en_US. However, the rest of IBM‘s Website is not based on Salesforce Communities. ...
Christian Deckert's user avatar
2 votes
0 answers
2k views

Workflow needs to run as specific user or profile for field update to work

I have create a form on a Customer Community where users submit records and in turn a time-based workflow is created to change the value of a field on that new record at a certain time. In turn, a ...
Swisher Sweet's user avatar
2 votes
1 answer
1k views

Manage permissions on chatter files from apex

We need to manage access to files from within apex code (triggers mostly). In general, we need to allow only specific users (not profiles) read access on a per-file basis. As in, on our page a user (...
AvailableName's user avatar
2 votes
1 answer
1k views

Steelbrick/Salesforce CPQ - Customize the pricing in quote line editor

My company just started using Salesforce CPQ and we have a structure for furniture manufacturing. We have 3 types of products with product family: Furniture Fabric Leggings The furniture product ...
Darko Todorovski's user avatar
2 votes
0 answers
899 views

Check Community User's Salesforce Password

I would like to require users to re-enter their password in order to access ePHI (to prevent an unauthorized user from getting access if the authorized user walks away from their desk...) I have not ...
Ben Kass's user avatar
2 votes
1 answer
540 views

Napili Template Lightning Custom Sign Up page from community without login

I have created a lightning signup component for the community and am using it on the Napili template home page via community builder. Now, I want to make this page accessible to community users ...
pawan tyagi's user avatar
2 votes
0 answers
147 views

Convert Community user to Portal user

We already have a Custom Community used by one of our clients. Now we are going to extend community functionality which requires ability to share records (Sharing Sets not an option in our case) With ...
Yury Bondarau's user avatar
2 votes
0 answers
2k views

Community generate, "generate password" URL with APEX

We are using customer communities, at the moment we send 2 emails out to the new client(user). first one is up-on creation of the community user, salesforce sends out the welcome email with the ...
Hasantha's user avatar
  • 2,045
2 votes
0 answers
777 views

Apex Sharing to multiple individual users throws duplicate row error

Scenario I have Community users that I need to share some account records to, where the Account that the Community user is linked to is referenced by a lookup field on the Account record to share.I ...
Dave Humm's user avatar
  • 5,111
2 votes
0 answers
2k views

Better way to redirect after successful Community login

I have a custom login page for my Customer Community and I want to make sure that deep links into the community work correctly. For example, suppose I email a community user a link such as https://...
Aidan's user avatar
  • 13.7k
2 votes
0 answers
135 views

Logging into Community through Global Header does not direct user to Community Homepage

I’m running into a similar issue as this one posted previous, but has no resolution: Internal user login into community When I login to the community as an internal user (with system admin profile, ...
Brian B.'s user avatar
2 votes
0 answers
74 views

Who viewed a video in Community Portal

Can anyone explain how to get analytics about video content I have published in customer portal. I know there is 'Vidyard for Salesforce' available- looking for something else, if there is any way to ...
Nimmy's user avatar
  • 21
2 votes
0 answers
50 views

Can more than one High Volume Community User have the ability the see the same case in the Customer Commnunity

I have a requirement to allow more than one High Volume Customer Community user to see a single case in the Customer Community. I have created a sharing set, however the sharing set only allows a ...
Ben Plunkett's user avatar
2 votes
0 answers
377 views

Email notification for every question and comment in Chatter Questions?

How can I have all Community users get an email notification for every question and comment in Chatter questions (actually on a Customer Community on Napili Template)?
Gabrielle Boeri-Charles's user avatar
2 votes
1 answer
2k views

Expose Site context via REST with Community Guest User Access

Having a community site and planning to build mobile apps. Is it possible to have the guest user authentication from a mobile client? Below are the concern. Community user registration need to be ...
highfive's user avatar
  • 6,241
2 votes
0 answers
15 views

Activating Communities through Matching Licenses

I just wanted to know regarding activation of communities. I see it can be done via refresh in sandbox environments however is there any way it can be done through Setup -> Company Profile -> Match ...
sfdc rowdy's user avatar
2 votes
0 answers
247 views

How to implement OAuth for community user self-registration with email verification

My Requirement: I am creating a iOS native application that is using Salesforce Mobile SDK 3.3.1 I am using OAuth2 for authantication. This application should allow community user to Login and Self-...
VishnuMcube's user avatar
2 votes
0 answers
121 views

Does adding a contact and user to an account trigger an update to that account?

I am trying to fire a trigger on the account when IsCustomerPortal if flipped to true. I have checked in workbench and this field is definitely changing when I add a new user and contact but it doesn'...
Bob Roberts's user avatar
  • 2,785
2 votes
0 answers
819 views

Assigning case to case teams from community

Whenever a case is created from the Community User, I am getting this error "Can't Perform this Operation You can't perform this operation with the selected user type." As per the knowledge article ...
anmrk's user avatar
  • 813
2 votes
0 answers
526 views

Notes and Attachments on Contacts in Customer Community

I don't see Notes and Attachments related list on Contacts. From page 24 Communities Implementation guide it says Customer Users don't see Notes and Attachments related list on accounts or contacts ...
sfdc's user avatar
  • 13.7k
2 votes
1 answer
20 views

How can I authenticate SSP users in company website?

Scenario: We are going to create a content website for our users (contacts of accounts) We want/need to secure this site with a username and password. We currently have the SSP (Self Service Portal)...
Saariko's user avatar
  • 5,610
2 votes
1 answer
394 views

I am facing issue to map social user with Salesforce community user when using Salesforce Social sign-on

My Use Case 1. Sales Rep created a customize page for customer. 2. Shared same customize page with customer(Created community user for customer). Customer Email id or username is [email protected] in ...
Sanjay Kharwar's user avatar
2 votes
0 answers
537 views

Custom search results page in salesforce community

I am creating the Salesforce community with custom UI. There is search form in the header(its UI is customized) like: <form action="/<community name>/search/SmartSearch" method="get"> ...
Natallia's user avatar
  • 3,231

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