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Questions tagged [customer-community]

Customer Community is a salesforce product introduced in '13 which allows customers to connect to each other and themselves with rich, self-service communities.

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1 answer
2k views

List View Action not visible to Community Users

Problem 1: I have created a new custom Lightning Action which will run a flow. I have edited the relevant object's List View search layout so that the new Action is selected to display in list views. ...
-1 votes
0 answers
15 views

How to change the background color of notification tooltip?

How to change the background color of notification tooltip
1 vote
1 answer
959 views

How to pass relaystate parameter from salesforce community to Azure

I am enabling SAML2.0 Authentication for Salesforce community users. During Authentication I want to pass Relay state parameter dynamically to Azure(IDP) so that users can navigate to a different ...
3 votes
2 answers
1k views

Ability to remove PermissionSets via Community User License

Business requirement is to flip a few permission sets on community profile, based on certain changes in records. These changes are usually triggered as result of actions from other community users ...
0 votes
1 answer
5k views

I am getting this error: You do not have the level of access necessary to perform the operation you requested. on a Experience cloud site

I have an Experience cloud site, and a 'Community Plus User' is trying to update a record, I get this error message when he clicks on the standard 'Edit' button: Looks like there's a problem. You do ...
2 votes
1 answer
1k views

Manage permissions on chatter files from apex

We need to manage access to files from within apex code (triggers mostly). In general, we need to allow only specific users (not profiles) read access on a per-file basis. As in, on our page a user (...
0 votes
0 answers
29 views

How does Sharing Set for Customer Community Login Users Work

Hi Im trying open access to some specific custom community login users on knowledge articles. And as that license does not support roles or sharing settings. I think that the way to go is through ...
0 votes
0 answers
24 views

Knowledge Articles Not Showing for Customer Community Login User

Hi Im trying to do this in experience cloud: Share knowledge articles by criteria with customer community login users and guest user. but I've been stucked here for about 8.5 hours already, since I ...
1 vote
1 answer
1k views

Creating Salesforce Community Audience Criteria based on some custom options such as API calls or any apex/lightning code

We are trying to utilize the Salesfroce audience feature to give a personalized experience to the customers. In our use case, we have a customer community for guest users(not using customer community ...
1 vote
1 answer
39 views

Not able to share files with external users

We have a use case to share files created by internal user to be available to the external users automatically. The external user is the owner of the record, but still cannot see the file uploaded by ...
1 vote
1 answer
950 views

Article not visible to non-authenticated users in Salesforce Community

We have a community build with the KOA template. Most all articles that are set to the data category are visible when searching and when going directly to the URL. However, there's one article that ...
-1 votes
0 answers
29 views

Getting Selected Records from Standard Community List View

Is it possible to get selected ids from a standard list view in community by clicking on a button? I would like to avoid using a custom list view. (Don't mind the button being custom) Any info would ...
0 votes
1 answer
1k views

How to hide standard List Price field based on User Profile

I want to hide the standard List Price (UnitPrice) field from the Add Product screen (on standard Order object) for our Customer Community Users only. Use Case - We have customer community plus ...
1 vote
2 answers
3k views

User Record Trigger flow unable to update records after enabling community Experience User

I'm attempting to create a record trigger flow on User that sets permissions for the new user after the community user is activated, but I'm not even able to get that far. My User Record Trigger flow, ...
2 votes
1 answer
3k views

How to customise community generic error pages

I have a community using URL: https://xxx-mydomain.cs83.force.com/community/s/ When I remove the /community/s/ I get a salesforce branded error page. I want the generic Salesforce error page to be ...
0 votes
1 answer
1k views

I can't see upload files option within files tab in community whereas i can upload files through lightning view

Upload files option is not visible on community whereas it is available on lightning view, i can even see files uploaded on lightning view on community
0 votes
1 answer
48 views

Single Log Out (SLO) error when logging user out of salesforce community

I have single sign on configured where Salesforce is the SP, as shown below in screenshot and we need to use single log out (SLO) to log the community user out of salesforce and IDP as well. However, ...
2 votes
2 answers
6k views

List view not showing any records for Customer Community user

When I log in as a Customer Community user, when I go to the Orders tab, in the Recent section it is showing Orders of which I am the owner. But when I am going to the list view to display all orders, ...
0 votes
1 answer
74 views

Custom Fonts Not applied in LWR Experience Community Site Salesforce

I have created a community site in Salesforce (LWR) and need to use custom fonts. I have uploaded both ttf and otf format of custom font files as 2 different static resources and tried using either of ...
0 votes
2 answers
2k views

Using Navigation Service to redirect user to a Case Object Page in Community site

while I understand how one could navigate from one Standard Page to another within an LWC component, navigating to Object Page within a Community Site is very troublesome to me. I've seen this example ...
1 vote
1 answer
2k views

Redirecting to a Lightning Component from Apex Class not working in Communities

I have a Lightning Component which implements 'isURLAddressable' interface. I am calling this component from my Apex Class. ApexClass ... '/lightning/cmp/c__TestComp?c__param1=test'; ... Within ...
0 votes
1 answer
37 views

How to use NavigationMixin to set Article to view

Have built a sidebar for Article Detail page in community, where you can click link and have a different article presented. So far, all efforts to use the NavigationMixin have failed so hoping ...
1 vote
1 answer
3k views

Unable to select my custom login page from experience builder page at community's login& registration setting

I need my custom login page for community because standard login page can not freely customize. I created custom login page with aura component and embedded to my custom login page called as AnyTest ...
0 votes
1 answer
1k views

How to change the default login button to redirect to the custom page

The default login button in community leads to a blank page. How do I change the url where that button should redirect to? Can't find the option anywhere. Thanks
1 vote
2 answers
2k views

Merge field for base login URL in community welcome email?

I have set up a community and I am using a plain text email template for the welcome email. I would like to mention the community's base login URL in the email body so that users can bookmark it. ...
1 vote
2 answers
2k views

Can I remove standard login button from top right on community page

I have created my custom button in the center of community that redirects user to sign up and login page. I want to hide the one that appears by default on the top right of community page. Is there a ...
2 votes
1 answer
1k views

How to Make Advanced Navigation for Audiences in Communities?

I have a complex use case that involves audiences and navigation menu options but I don't know how to solve this puzzle using standard functionality. My company is building a community that will have ...
0 votes
1 answer
845 views

Creating Community User, You do not have the level of access necessary to perform the operation you requested

I am having a system administrator profile. I have enabled the Community Site and Created the new Profile CMS Portal under Customer Community User Licence. From the contact object i am Enable Customer ...
4 votes
2 answers
5k views

Switching licenses between Customer Community and Customer Community Plus

During our first tests with Salesforce Communities we figured out, that users can't be switched from Partner Community License (PCL) to a Customer Community License (CCL). This is also documented ...
2 votes
1 answer
2k views

Expose Site context via REST with Community Guest User Access

Having a community site and planning to build mobile apps. Is it possible to have the guest user authentication from a mobile client? Below are the concern. Community user registration need to be ...
0 votes
2 answers
1k views

Unable to show chatter messages in SF communities

I don't know how to enable chatter settings for Community. This is my Chatter Settings: Also I could see the Messages page on community. But this page says there is a permission issue. Please tell ...
0 votes
0 answers
19 views

Can you grey out picklist unless you select specific field from another picklist?

Under my Cases, I have a custom picklist labeled "Case Category *Non-Hotline". I also have *Non-hotline as a picklist field in Case Type. Here is my question: Is there a way to have the Case ...
1 vote
1 answer
2k views

How does Page specific Meta Tag work in Salesforce Community

How do I set up page specific META TAGS in my SF Community? How do I set the Page specific META tag property for any of your pages? For me, Meta Tags defined at page doesn't show up in VIEW SOURCE ...
1 vote
1 answer
2k views

Pass recordId param in Community Page Navigation Mixin

I am trying to navigate to the Order Summary Detail standard page in a B2B LWR experience site, however the page needs the recordId of the Order Summary in order to be able to show the data. How can I ...
2 votes
1 answer
44 views

Can Communities be Packaged in 2nd Generation Managed Packages (2GP) in Salesforce?

I am exploring the capabilities of 2nd Generation Managed Packages (2GP) in Salesforce and I am wondering if it's possible to package Communities along with their customizations and configurations in ...
0 votes
1 answer
2k views

Link in Experience cloud to navigate to another page errors out

I'm using a Customer Account Portal template for my Experience Cloud and I am having issues trying to add a link in the HTML Editor from the Home page to another page, Request Access. Request Access ...
2 votes
1 answer
1k views

Steelbrick/Salesforce CPQ - Customize the pricing in quote line editor

My company just started using Salesforce CPQ and we have a structure for furniture manufacturing. We have 3 types of products with product family: Furniture Fabric Leggings The furniture product ...
1 vote
1 answer
2k views

Community User Navigation Menu

I have created a Community User and cloned the community user profile and added the required objects to it. Out of which there is an Object "Invoice" which is part of Managed package to whom I have ...
0 votes
1 answer
1k views

How to display all the list values to Einstein Bot without mentioning the Index like myListvar[0].name?

Please help on this. I am returning a list of variable with multiple records. But I want the list of records to be shown without pointing to each index because list size can be sometimes lesses or ...
1 vote
1 answer
1k views

Is there a way to customize or build on top of the Global Search Results component in the Napili template?

I was just wondering if there is a way to edit or build features on top of the Napili Community's Global Search Results Lightning Component. I'd like to add filters, change the layout, and control ...
0 votes
1 answer
1k views

Dashboards in Salesforce Customer Community

I know that it is possible to add Reports/Dashboards to Customer Community if you have Customer Community Plus License. We are using Service Cloud and I was wondering if it will be possible to add ...
1 vote
2 answers
980 views

Unable to allow external customers in chatter groups

I am trying to create groups in Salesforce and allow external customers to join them in order to discuss details about cases and maintain privacy by creating a group for each customer. The ...
0 votes
0 answers
501 views

LWC: Lightning-record-edit-form onsuccess is not firing in community site

I have built a Lightning-record-edit-form using LwC and placed it in community site, the data is getting displayed however the onsuccess method is not firing. Below is the LWC code: <lightning-...
-1 votes
1 answer
28 views

1 user accessing two community sites with different sobject permissions for each site

For a single user with a "Customer Community" license, and access to two different community sites. Is it possible that this user has "Read" access to a specific object on one site ...
1 vote
3 answers
3k views

Welcome Email not getting sent to community users on register

I have run into an issue where if I am unchecking a checkbox: 'Let guest users see other members of this community' under general setting in Preferences. If the check box is checked, welcome emails ...
2 votes
2 answers
2k views

Community Login Page Title - Tab shows as "Login Template Title" before loading

For our Napili Customer Community - if I text or post the the link of our Login page, it shows with a title of "Login Template Title". We are using our own Theme/Layout/Lightning Component on the ...
3 votes
2 answers
9k views

How I can retrive "Community" metadata in Salesforce

How I can retrieve "Community" metadata in Salesforce and will make to deploy for example to QA org. Need I create community/site in QA with equal site name how in DevOrg before deployment?.
0 votes
2 answers
1k views

Can customer community license user be added in Account Teams

I cannot locate my customer community user in the account team, hence unable to assign the user to the team. Can we not add community users to Account team? Is there any work around?
0 votes
0 answers
157 views

Custom objects per license limit for customer community plus login license

As per my understanding, Salesforce has 20 Custom objects per license limit for customer community login plus a license. Does anyone know how to find out the usage of custom objects in a customer ...
1 vote
0 answers
80 views

Not able to select Customer community user in lookup on custom object

I have a custom object where I have a look up of User. When I'm trying to select the lookup customer community user it doesn't show user there.

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