Questions tagged [customer-community-plus]

The Customer Community Plus license is based on the older Customer Portal License. It has both a Profile and a Role for Community members. It's intended for larger communities and can also be used within Partner Communities. The sharing model for this license is different than for Customer Communities. It does not have sharing groups. A major feature is that almost any record can be shared with a community plus member using Apex Managed Sharing.

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3
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2answers
379 views

Invalid IDs in ExperienceBundle

We're currently facing issues with deployments of a Experience Cloud Site using the ExperienceBundle metadata. We can retrieve a Experience Site using the ExperienceBundle Metadata type. When we ...
2
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1answer
80 views

community plus user with sharing rule read/write on contact soqls running longer in winter 19

I need help in resolving the below issue. I have a community plus user. The user is part of public group and the group has read/write access to all contact records and read access to account records ...
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1answer
1k views

How to make the “Activity” tab appear for Customer Community Plus Users?

I have Customer Community Plus users set up and have used contact shares to grant access to the appropriate contacts. On the contact detail page, however, the "Activity" tab is missing. When I assign ...
1
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1answer
157 views

Unable to login to community using the credentials of a newly created user

I am facing issues with users accessing my Community. In my developer org, I have created a Community and activated it. Now, I have taken a contact, which is linked to an Account, and Enabled ...
1
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1answer
319 views

How to prevent default contact assignment on Cases created by Community Users?

Problem: I had a Contact Support Form on a community that allows users to create a case for a customer. This form contains customer contact information (email, name, phone, etc). Currently, if ...
1
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1answer
7k views

Cannot assign a role for a Customer Community User

I understand that Community Roles are being created once you create the first user for that specific account. However, when trying to assign the Role, the dropdown is empty. So, what I already ...
1
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0answers
25 views

Best method to allow External Users (CC+ license) to delete records owned by other external users (CC license)?

Based on this documentation, I know that Salesforce doesn't let you delete any records unless 1 of these 3 criteria are true: The User trying to delete the record is the owner. The User is higher ...
1
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0answers
30 views

How to use language in subdirectory name? Community Cloud Custom Domains

How can I set up subdirectory into my Community URLs? Currently my community is setup like this: clientname.force.com/communityname/ If you go to this page, the following is added: /login?ec=302&...
1
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0answers
111 views

How to prevent CaseTeamMember creation for Customer Community Plus License

Because there are no options yet to trigger on CaseTeamMember object, we don't have a path forward to prevent the insertion of a user based on profile. When performing the same functionality with the ...
1
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1answer
80 views

Customer Portal Access to specific Library Files

I have a need to allow customer community users access to specific files based on a field on their contact records. Is this possible? I am thinking that I could have a Library that I would add the ...
1
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1answer
30 views

Customer Community Plus user profile cannot access Case.IsClosed field

We have a custom Lightning Component which pulls back the IsClosed field from an Apex Controller for a Customer Community Plus user. We are selecting the record via SOQL and returning back to the ...
1
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0answers
365 views

Case Milestone Clock not appearing in Community Page Layout

While setting up community with case entitlements, the case milestone is not visible on Community login(case detail page). The user license used is 'Customer Community Plus'. The entitlement & ...
0
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1answer
4k views

Lightning Page in Community

I have created a lightning page & enabled for certain app, profile, record type. The page is appearing as expected in lightning experience. My question is, can I use the lightning page (Record ...
0
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1answer
27 views

community view report via a VF page

Could a report exposed to a SF community (Not Plus), via a VF page? as below; <apex:page id="ccs" title="Customer Case Summary" cache="false" showHeader="false" sidebar="false" ...
0
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1answer
1k views

Can Customer Community Plus users be added to account teams?

When I try to add a user to an account team, only users with full Salesforce licenses show. Are users with Customer Community Plus licenses allowed to be added to account teams? If so, what could be ...
0
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0answers
20 views

Share Cases from Child Account with Customer Community Plus users in Parent Account

How do I share Cases under Child Account with Customer Community Plus users in Parent Account? I would like to display a List View that shows All Open Cases (from both current account and accounts ...
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0answers
115 views

Unable to create notes for task object in Community, Invalid Cross Reference Key

I have a screen flow that takes some input from the users on case screen and creates a task on case and then creates a note on the task created in previous step. Issue is, when i am trying to do this ...
0
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0answers
69 views

Share content library with community guest user

We want to share the files from content library to both community authenticated user and guest user. The documents needs to arrange in folder hierarchy and content library gives us the OOB features to ...
0
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0answers
193 views

Community Landing Page Controller

I have a Community with 3 home pages created using community builder. My requirement is that depending on a field on the User record, the user who has logged in should be redirected to different home ...
0
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1answer
27 views

All of my community report links go to the same report

I have a community (with community plus licenses) that has a report detail page and a report list page. On the report list page I have several links to several different reports, but every link I ...
0
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0answers
82 views

Managed Package Tab not working in Community

I installed a managed package in one of the org and trying to show a tab from managed package in community. When i click the tab i am seeing the following screen. This is happening for tabs from ...
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2answers
19 views

Information regarding License and available functionalities

Can anyone tell me weather Reports and Dashboards are only available to customer community plus license User? Can these feature be available to customer community license user also?
0
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2answers
255 views

Salesforce as identity provider for third party applications -How to extend it for communities

I have enabled Single sign on between salesforce and a thirdparty app using SAML. I have created a connected app where I have configured the SAML Service Provider Settings. We am accessing the ...
0
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1answer
624 views

Log in to Community as a Customer Community Plus User broken in Sandbox but not Production

We are encountering problems with the "Log in to Community as User" button in our Partial Copy Sandbox. Instead of logging in as the user solely in that tab, this button now overrides any existing ...
-1
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3answers
42 views

Test Coverage for Apex Class! On executing test class i am getting this error 'System.QueryException: List has no rows for assignment to SObject'

public without sharing class UserDetails { @AuraEnabled public static Account Details() { String UserId=UserInfo.getUserId(); String contactId=utility....