Questions tagged [customer-community-plus]

The Customer Community Plus license is based on the older Customer Portal License. It has both a Profile and a Role for Community members. It's intended for larger communities and can also be used within Partner Communities. The sharing model for this license is different than for Customer Communities. It does not have sharing groups. A major feature is that almost any record can be shared with a community plus member using Apex Managed Sharing.

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Best method to allow External Users (CC+ license) to delete records owned by other external users (CC license)?

Based on this documentation, I know that Salesforce doesn't let you delete any records unless 1 of these 3 criteria are true: The User trying to delete the record is the owner. The User is higher ...
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How to use language in subdirectory name? Community Cloud Custom Domains

How can I set up subdirectory into my Community URLs? Currently my community is setup like this: clientname.force.com/communityname/ If you go to this page, the following is added: /login?ec=302&...
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How to prevent CaseTeamMember creation for Customer Community Plus License

Because there are no options yet to trigger on CaseTeamMember object, we don't have a path forward to prevent the insertion of a user based on profile. When performing the same functionality with the ...
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80 views

Customer Portal Access to specific Library Files

I have a need to allow customer community users access to specific files based on a field on their contact records. Is this possible? I am thinking that I could have a Library that I would add the ...
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Case Milestone Clock not appearing in Community Page Layout

While setting up community with case entitlements, the case milestone is not visible on Community login(case detail page). The user license used is 'Customer Community Plus'. The entitlement & ...
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Share Cases from Child Account with Customer Community Plus users in Parent Account

How do I share Cases under Child Account with Customer Community Plus users in Parent Account? I would like to display a List View that shows All Open Cases (from both current account and accounts ...
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108 views

Unable to create notes for task object in Community, Invalid Cross Reference Key

I have a screen flow that takes some input from the users on case screen and creates a task on case and then creates a note on the task created in previous step. Issue is, when i am trying to do this ...
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67 views

Share content library with community guest user

We want to share the files from content library to both community authenticated user and guest user. The documents needs to arrange in folder hierarchy and content library gives us the OOB features to ...
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189 views

Community Landing Page Controller

I have a Community with 3 home pages created using community builder. My requirement is that depending on a field on the User record, the user who has logged in should be redirected to different home ...
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80 views

Managed Package Tab not working in Community

I installed a managed package in one of the org and trying to show a tab from managed package in community. When i click the tab i am seeing the following screen. This is happening for tabs from ...
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Information regarding License and available functionalities

Can anyone tell me weather Reports and Dashboards are only available to customer community plus license User? Can these feature be available to customer community license user also?