Questions tagged [custom-service-console]

A Salesforce console is designed to boost productivity for users in fast-paced environments.

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15 views

How to set up queue Reassignment

I have an issue whereby which, if an employee changes the ownership of a case in our Service Console that it doesn't change queues. For example: I change ownership from client services to helpdesk ...
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1answer
313 views

Custom Console Components not visible when “New Case” Button overridden

Custom Console Components are not showing (Knowledge / Lookbar Sidebars) are not visible when the NEW Case button is overriden by a VF Page which redirects users to Standard page or remain in VF Page ...
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89 views

Service Console errors in javascript console

one of our customers is getting some errors in their DevTools Console after using the Service Console for certain period of time and I believe those errors are causing the DOM to break and cause ...
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1answer
1k views

How to refresh Primary Tab when subtab is Updated/Saved on Service Console?

I am able to create a subtab from primary tab on the service console. How do I refresh the Primary Tab when subtab is deleted/closed/saved? Below is the code to create a subtab from primary tab and ...
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2answers
849 views

display list of cases related to contact on service console left sidebar

We have email-to-case enabled and I have created a console to manage the cases and using custom console components, I am trying to display a list of cases related to a contact. I am trying to ...
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1answer
722 views

How to open a multiple sub tabs under a single primary tab with a link click in salesforce service console?

I have requirement that i need to open the list of cases associated to an account in a sub tab by clicking on a button in account detail page. I have written the following visualforce page to ...
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2answers
935 views

Unit Test Trouble Method does not exist or incorrect signature

Class public with sharing class CaseCommentExtension { private final Case caseRec; public CaseComment comment {get; set;} public CaseCommentExtension(ApexPages.StandardController ...
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2answers
122 views

How to modify Row Height in Serviice Cloud Console view

I'm using ServiceCloud - Which recently (Winter16) had a major overhaul in terms of GUI. After the winter 16 GUI Update, the Service Cloud Case Console view, showing case records takes up much more ...
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0answers
39 views

Liveagent: the consol does not refresh

I'm using the Liveagent console. In the org ChatTest1 it worked fine: while the client was chatting with the operator he could see all the "actions" that the client was doing. The informations related ...
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0answers
26 views

Liveagent: Getting the details was not successful

I have two Operators in my LiveAgent. When Operator 2 is on line and Operator 1 is offline all works fine: the calls arrrives to the Operator 2 and the Transcript and another custome object are saved....
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1answer
1k views

Salesforce Console: How can you get subtab ID by its name?

I'm hoping to override/refresh a particular subtab if it already exists, or open it as a new subtab if it doesn't exist yet. However I can't seem to find a way to get subtabs by name. The console ...
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0answers
26 views

Account detail link working fine in Sales console but not in Service console

I have the following piece of code < apex:outputlink value = "/{!Account.Id}" > Account: {!Account.name} < /apex:outputLink> This link helps me to go back to account detail page in Sales. ...
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2answers
2k views

How can we create a Push Notification service in the Service Console.

How about an idea of having the push notifications in the service console. The idea is to have the notification while working in the Service console. This idea is useful for creating the call center ...