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Questions tagged [custom-console-components]

Questions about Salesforce console components, including sidebars, highlight panels, and interaction logs.

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5
votes
1answer
1k views

VF Page Custom Console Component blocked due to Same Origin Policy

I have a custom Visual Force page and use it as a custom console component in the Service Console. It was working but not it's being blocked due to the same origin policy: Uncaught SecurityError: ...
4
votes
1answer
593 views

LWC: Invalid event type “WireContextEvent” dispatched in element

Updated the question: We are using custom Lightning Console App. Here is a simplified version of our LWC to explain the problem. Any idea? sampleWireContextEventWarning.html <template> ...
3
votes
1answer
2k views

How do I Call Methods in the Console Integration Toolkit from a Lightning Component?

The requirement I am working on is a little complex so I am going to break my question down into a few points for clarity sake. The application I am working on will run in the Salesforce Service ...
3
votes
2answers
609 views

Console method to get selected tab on VF page

I've custom console component(simple VF page) created for console app. I can grab the case id based on the tab selection but its not working for the very first time the page loads. When I select the ...
3
votes
2answers
3k views

Looking to open new subtab from a button on Contact; current subtab replaced instead

I am trying to do a similar thing to How to open a subtab, opening a Case subtab from a button on the Contact detail, and I don't believe that the javascript is firing at all. The page controller is ...
3
votes
1answer
504 views

How to add custom button in custom console component of Contact page layout

I want to add custom button to left subTab of Publisher action of Contact page. Can we add custom button in Feed/Publisher View's custom component of Contact?
3
votes
0answers
1k views

How to force a refresh of a custom console component

When a primary tab is refreshed, it refreshes all of it's subtabs and application-level custom components. It's possible to prevent the refresh of one of the application-level custom components by ...
2
votes
1answer
1k views

Can I override Salesforce Sales Console Standard List View?

When list placement in Sales console is "Full screen, unpinned" I'd like to override the entire list view with a visualforce page. Is this possible? I'm also interested in anyone who has added a ...
2
votes
1answer
134 views

Do Salesforce Console Integration API Calls Count Towards Request Limits?

As the title says, do calls to the Salesforce Console Integration API, for example getSelectedNavigationTab(), count towards API limits for users? I've stepped through the code as much as possible ...
2
votes
1answer
698 views

Console component tries to open in subtab when primaryTabId is null

I am working on a visualforce console footer component that displays solutions. If a tab is open, the solution opens as a subtab. If no primary tab is open, the new page still tries to open in a ...
2
votes
0answers
72 views

IE loads twice softphone adapter in console

In the organisation, there is a call center definition file that loads a softphone component. When debugging it with IE10, I can see the softphone adapter is loaded twice. It happens in Console mode, ...
1
vote
1answer
56 views

Can a custom console component modify standard pages?

Is it possible to use a custom console component to alter standard pages, much like the old ways of inserting javascript through home page components?
1
vote
2answers
873 views

display list of cases related to contact on service console left sidebar

We have email-to-case enabled and I have created a console to manage the cases and using custom console components, I am trying to display a list of cases related to a contact. I am trying to ...
1
vote
1answer
2k views

Open subtab from Console Primary Tab Component

I have a custom VF Primary Tab Component (Right Sidebar) in the console. That is on the Account layout, this loads to the right with a load of Opportunity information. The issue I am having is I want ...
1
vote
1answer
1k views

How to add new Action buttons to related list?

We are using the Service Console app to log incoming calls as cases. Our current process is to use Global Search to find the Account, find the contact and create a new case on from the contact. I am ...
1
vote
2answers
5k views

Get Object Id of the currently open primary tab on a custom console component through apex controller

I have a custom console component on which I want to display the details of the active primary tab (e.g. Id, Name, Email, CaseNumber etc), which can be a case details or contact details depending on ...
1
vote
1answer
83 views

CustomConsoleComponents metadata not including lookup component

<customConsoleComponents> <primaryTabComponents> <containers> <region>Right</region> <sidebarComponents> <...
1
vote
0answers
15 views

Capture Browser Click Events from Console Component

I am trying to capture all clicks in the salesforce classic console from a script in a custom console component. The following javascript logs all onclick events in the console in the frame of that ...
1
vote
1answer
160 views

Open parent and child records as primary tab and sub tab in console at the same time

I am trying to open a primary tab and subtab in the console app after user clicks button on visualforce page in custom console component. The subtab would be the opportunity entered in the input field ...
1
vote
1answer
587 views

Custom Console Components Not Appearing in Console

I have tried to implement custom console components for the Work Orders object, but cannot get them to appear in the console. I am trying to add simple 'out of the box' actions, Look up and Related ...
1
vote
1answer
316 views

Custom Console Components not visible when “New Case” Button overridden

Custom Console Components are not showing (Knowledge / Lookbar Sidebars) are not visible when the NEW Case button is overriden by a VF Page which redirects users to Standard page or remain in VF Page ...
1
vote
1answer
455 views

Issue in console event listener

I have recently enabled omnichannel in our org. I need to perform some action when an agent accepts a post from the omnichannel widget in the console. To do this I added a hidden custom console ...
1
vote
1answer
44 views

Can we access Custom Console component using Salesforce API

We already have a page layout for Contacts object and a custom console component on the contacts page layout. We are planning to replace the standard page layout for contacts with a VF page and at ...
1
vote
2answers
287 views

Can we add more that one custom console component to page layout

When i tried adding 1 vf page in primary tab and 1 vf page in subtab in custom console component , it threw error "You can only select a component once for a layout." . Is this salesforce default ...
1
vote
0answers
358 views

Visualforce and Console Integration Toolkit results in Cross-Origin Framing error

I'm working on an App-level console component that has links in it. Those links should open new tabs (preferably in the console layout, but a new browser tab works as well) not on the Salesforce ...
1
vote
1answer
433 views

Accessing Case.ContactId from Case StandardController (for Controller Extension) on [New]

I'm building Custom Console Component pages to display with Case detail in Service Console to display other recent cases, assets, related Contact/Account details, etc. leveraging the Case.Id that is ...
1
vote
1answer
162 views

How do I ensure that a Visualforce page opened in a custom console component scrolls to the top?

I open a VF page in a right sidebar custom console component. If the contents fill the vertical space available, the page opens scrolled to the bottom. How do I ensure that it will instead scroll to ...
0
votes
1answer
97 views

VF page doesn't show the fields

I've the following code for a task object which redirects after clicking one of the record types which I am trying to add onto my custom console components <apex:page standardController="task"> ...
0
votes
1answer
28 views

Recordtype and Pagelayout

I have 5-6 record types for our custom tasks with custom fields. The current scenario lets people to choose the record type and then it redirects to another page with all the fields associated to ...
0
votes
1answer
65 views

How do I make a console footer open a new tab?

I have a console app with footer components Macros, Knowledge, and History. Each of them opens a mini-window next to the respective component. I know how to create a new console component that does ...
0
votes
2answers
223 views

Finish Button on Flow reloads iFrame holding VF Flow Component

I have maxed out the number of console components I can utilize on a page layout (8). I currently use the flows in custom console component tabs. To workaround this limitation, I have created tabs ...
0
votes
1answer
433 views

Pass related record Id to custom component in lightning record page [closed]

I have configured a record page (say for Contact) in lightning app builder. On the left panel, I am showing a related list of certain records under a tab. On the right panel, I have a custom component....
0
votes
1answer
303 views

Service cloud console: refresh custom console component when moving to different subtab

As per my understanding, custom console component(VF page) at footer, loads after parent window get loaded. So on load Javascript funtions, in custom console component can only work on load/refresh of ...
0
votes
1answer
338 views

Warn on closing console tabs from console component

I have a custom console component visualforce page that is displayed in a sidebar of our console Case layout. This allows the user to make quick updates to the case and save them from the component. I ...
0
votes
1answer
357 views

In service console, how to tell when user switches to navigation tab or closes all tabs

I've been working on a custom console component that displays solutions, and opens them as a subtab if user is viewing a tab, and opens as primary tab otherwise. Open as subtab works properly. I'm ...
0
votes
1answer
39 views

Visualforce Error: Unknown property 'Store__cStandardController.Store

I am trying to design a console where the first block of it contains a custom object "Store" something similar to Account. I want a list of Associates(custom object similar to contacts) in the same ...
0
votes
1answer
464 views

Setting up Related List on Console

I am using the SFDC Sample Console. I have created an Account Page feed-based layout, and assigned it to myself. In the feed-based page layout I have edited the Custom Console Components to display ...
0
votes
1answer
395 views

Opening and closing custom console components

We are leveraging a 3rd party soft phone. We also have a custom console component that we open when the call ends. We do this using the setCustomConsoleComponentVisible() method. The issue is, when ...
0
votes
1answer
2k views

how to open a link in in new tab in console application?

In console app, I created a custom console component(page) consist of links.If I click on any of them,the link has to open with in the page.How to do this?
0
votes
1answer
676 views

Service cloud console auto close Primary Tab after 5 sec

I have a visualforce page section in service cloud console, section has VF buttons which opens the PrimaryTab. I want to auto close the newly opened PrimaryTab after 5 sec, is it possible add timer ...
0
votes
1answer
271 views

Getting userid in Visualforce page in Console

The below class works on the the hometab to pass the user id to my visualforce page. When i try to add this page to an Account tab in the Console it returns an error that "ID Value 001(the Account id) ...
0
votes
0answers
21 views

Custom list view in console app

I want to use a Lightning console app, but instead of the standard left pane listing all items of a particular object type, I want to use my own component (which I intend to be an accordion containing ...
0
votes
1answer
23 views

By passing phonenumber field After Clicking a button how to display retrieved fields in lightning Component?

Please give some suggestions on this i'm able to get the data by using phonenumber field but I'm stucked at how to display related fields in second component. Requirement : In the first component I ...
0
votes
0answers
16 views

How to display / activate console app only on Record pages

I have a Console app that should only be openable/active when the page behind it is of type Record page. Is there a way to check that an make the Console App inactive.
0
votes
0answers
32 views

Display Output Panel from Console Component to Window.Top

I am trying to display an output panel on the top window from a console component in Salesforce Classic. Is this possible? I've looked into Window.Top, but I am failing to understand how I ...
0
votes
1answer
2k views

How open new tab in lightning console applications?

We are using lightning console applications. I override the detail page of Leads with a custom visualforce page. It is having several links. If I click on any of them, it has to open in a primary tab. ...
0
votes
1answer
234 views

Bottom bar in service console

I have added a Bottom bar (visual force Page) to the contact layout in service console. I need to minimize this bottom bar conditionally in the VF page.
0
votes
1answer
60 views

Select relevant marco from VF page and Execute

In Console, I'm having a custom component where I have to show all relevant Macro based on the primary tab record (Case(Sobject)) Subject (Sobject field). For example : When I select a Case, I ...
0
votes
1answer
331 views

sforce.connection.query is not working on visualforce tabs

I have written one visualforce page and added custom visualforce tab for that page. Now I have opened that tab in Console application. It is not working. Could you please help me on this. ` <...
0
votes
1answer
89 views

Help with Salesforce Console Integration Toolkit: focusing sidebar component tab from different tab in same component

Does anyone have experience with the Salesforce Console Integration Toolkit, specifically the focusSidebarComponent() function. I have a few different VF pages displayed in the sidebar (CustomerKb (id=...