Questions tagged [custom-console-components]

Questions about Salesforce console components, including sidebars, highlight panels, and interaction logs.

24 questions with no upvoted or accepted answers
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3
votes
1answer
494 views

How to add custom button in custom console component of Contact page layout

I want to add custom button to left subTab of Publisher action of Contact page. Can we add custom button in Feed/Publisher View's custom component of Contact?
3
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0answers
1k views

How to force a refresh of a custom console component

When a primary tab is refreshed, it refreshes all of it's subtabs and application-level custom components. It's possible to prevent the refresh of one of the application-level custom components by ...
2
votes
0answers
72 views

IE loads twice softphone adapter in console

In the organisation, there is a call center definition file that loads a softphone component. When debugging it with IE10, I can see the softphone adapter is loaded twice. It happens in Console mode, ...
1
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0answers
14 views

Capture Browser Click Events from Console Component

I am trying to capture all clicks in the salesforce classic console from a script in a custom console component. The following javascript logs all onclick events in the console in the frame of that ...
1
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1answer
91 views

Open parent and child records as primary tab and sub tab in console at the same time

I am trying to open a primary tab and subtab in the console app after user clicks button on visualforce page in custom console component. The subtab would be the opportunity entered in the input field ...
1
vote
1answer
312 views

Custom Console Components not visible when “New Case” Button overridden

Custom Console Components are not showing (Knowledge / Lookbar Sidebars) are not visible when the NEW Case button is overriden by a VF Page which redirects users to Standard page or remain in VF Page ...
1
vote
1answer
405 views

Issue in console event listener

I have recently enabled omnichannel in our org. I need to perform some action when an agent accepts a post from the omnichannel widget in the console. To do this I added a hidden custom console ...
1
vote
1answer
43 views

Can we access Custom Console component using Salesforce API

We already have a page layout for Contacts object and a custom console component on the contacts page layout. We are planning to replace the standard page layout for contacts with a VF page and at ...
1
vote
2answers
283 views

Can we add more that one custom console component to page layout

When i tried adding 1 vf page in primary tab and 1 vf page in subtab in custom console component , it threw error "You can only select a component once for a layout." . Is this salesforce default ...
1
vote
0answers
358 views

Visualforce and Console Integration Toolkit results in Cross-Origin Framing error

I'm working on an App-level console component that has links in it. Those links should open new tabs (preferably in the console layout, but a new browser tab works as well) not on the Salesforce ...
1
vote
1answer
161 views

How do I ensure that a Visualforce page opened in a custom console component scrolls to the top?

I open a VF page in a right sidebar custom console component. If the contents fill the vertical space available, the page opens scrolled to the bottom. How do I ensure that it will instead scroll to ...
0
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0answers
14 views

How to display / activate console app only on Record pages

I have a Console app that should only be openable/active when the page behind it is of type Record page. Is there a way to check that an make the Console App inactive.
0
votes
1answer
228 views

openSubTab opens a extra tab called Loading

I am trying to create a subtab in sales console using below code:- ({ openTab: function(component, event, helper) { var workspaceAPI = component.find("workspace"); workspaceAPI....
0
votes
0answers
30 views

Display Output Panel from Console Component to Window.Top

I am trying to display an output panel on the top window from a console component in Salesforce Classic. Is this possible? I've looked into Window.Top, but I am failing to understand how I ...
0
votes
1answer
2k views

How open new tab in lightning console applications?

We are using lightning console applications. I override the detail page of Leads with a custom visualforce page. It is having several links. If I click on any of them, it has to open in a primary tab. ...
0
votes
1answer
229 views

Bottom bar in service console

I have added a Bottom bar (visual force Page) to the contact layout in service console. I need to minimize this bottom bar conditionally in the VF page.
0
votes
1answer
307 views

sforce.connection.query is not working on visualforce tabs

I have written one visualforce page and added custom visualforce tab for that page. Now I have opened that tab in Console application. It is not working. Could you please help me on this. ` <...
0
votes
0answers
62 views

how to display the vf page which has been included in the custom console component

I have a custom object and in that custom object layout i have added a vf page to the custom console component in the right side bar of style with widht 20%. Now i need to make the below circle in ...
0
votes
1answer
293 views

Deploying changes to console components

Note: I only have Console in my sandbox, so I may be making some assumptions. When I update a Visualforce page or layout that is used in the console in my sandbox, my sandbox console users only see ...
0
votes
1answer
328 views

How to remove custom console component in edit page?

I have added a custom console component in the right side bar. But on the record creating page itself , i am able to see this. Please tell me how to remove it Screenshot :
0
votes
1answer
546 views

Service Cloud Console sidebars issue - overridden “New” standard page with custom VF page

Quick example to reproduce issue: Create custom object Address__c with lookup to Account. Add Address__c as a related list to Account standard layout. Go to Address__c page layout, click edit, click ...
0
votes
1answer
505 views

How to configure LiveAgent to set 'Online' state Automatically?

I try to configure Live Agent to setting state 'Online' automatically after user logged in to the console. I tried to do the via integration.js API, but I can't find proper event listener that may ...
0
votes
1answer
917 views

How to define id:String in Console..im getting openPrimaryTab: Invalid ID:

How to define id:String in sforce.console.openPrimaryTab instead of null in salesforce? Here is the code that using, and i am getting openPrimaryTab: Invalid ID: error. any suggestions? function ...
0
votes
0answers
953 views

Unable to open subtab in service console(Invalid Name error)

All data is fine still facing invalid name error sforce.console.openSubtab( resultInner2.id, 'www.salesforce.com', true, 'Close Case', subTabId,openSuccess, 'mysubtab'); openSubTab: Invalid Name: ...