Questions tagged [custom-console-components]

Questions about Salesforce console components, including sidebars, highlight panels, and interaction logs.

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Visualforce and Console Integration Toolkit results in Cross-Origin Framing error

I'm working on an App-level console component that has links in it. Those links should open new tabs (preferably in the console layout, but a new browser tab works as well) not on the Salesforce ...
2
votes
0answers
72 views

IE loads twice softphone adapter in console

In the organisation, there is a call center definition file that loads a softphone component. When debugging it with IE10, I can see the softphone adapter is loaded twice. It happens in Console mode, ...
3
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2answers
3k views

Looking to open new subtab from a button on Contact; current subtab replaced instead

I am trying to do a similar thing to How to open a subtab, opening a Case subtab from a button on the Contact detail, and I don't believe that the javascript is firing at all. The page controller is ...
1
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1answer
415 views

Accessing Case.ContactId from Case StandardController (for Controller Extension) on [New]

I'm building Custom Console Component pages to display with Case detail in Service Console to display other recent cases, assets, related Contact/Account details, etc. leveraging the Case.Id that is ...
2
votes
1answer
1k views

Can I override Salesforce Sales Console Standard List View?

When list placement in Sales console is "Full screen, unpinned" I'd like to override the entire list view with a visualforce page. Is this possible? I'm also interested in anyone who has added a ...
2
votes
1answer
130 views

Do Salesforce Console Integration API Calls Count Towards Request Limits?

As the title says, do calls to the Salesforce Console Integration API, for example getSelectedNavigationTab(), count towards API limits for users? I've stepped through the code as much as possible ...
1
vote
1answer
161 views

How do I ensure that a Visualforce page opened in a custom console component scrolls to the top?

I open a VF page in a right sidebar custom console component. If the contents fill the vertical space available, the page opens scrolled to the bottom. How do I ensure that it will instead scroll to ...
1
vote
1answer
80 views

CustomConsoleComponents metadata not including lookup component

<customConsoleComponents> <primaryTabComponents> <containers> <region>Right</region> <sidebarComponents> <...
5
votes
1answer
1k views

VF Page Custom Console Component blocked due to Same Origin Policy

I have a custom Visual Force page and use it as a custom console component in the Service Console. It was working but not it's being blocked due to the same origin policy: Uncaught SecurityError: ...
0
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0answers
957 views

Unable to open subtab in service console(Invalid Name error)

All data is fine still facing invalid name error sforce.console.openSubtab( resultInner2.id, 'www.salesforce.com', true, 'Close Case', subTabId,openSuccess, 'mysubtab'); openSubTab: Invalid Name: ...