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Questions tagged [cti]

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6 views

Custom field to update Embeddable RingCentral for Salesforce Widget userPresence

We are making the switch to Salesforce (from GoldMine) and we are working to implement a system that will automatically route phone calls to the appropriate trip adviser based on their destination ...
0
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0answers
9 views

Use left panel in salesforce without uisng Open CTI

I want to use the left side panel in salesforce without using open CTI as shown in below screenshot. I want to develop my own softphone layout for salesforce classic mode but in order to do that i ...
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0answers
12 views

Roadmap to implement Open CTI in Salesforce

We want to develop a plugin in Salesforce to empower users to perform VoIP/CTI operations within the salesforce modules like Contact, opportunities, Lead and Account considering both classic and ...
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0answers
20 views

Open Salesforce contact page - Softphone & CTI

I currently have a telephonic system (Alcatel Open Touch) with a PBX server and a softphone app on different computers that allows my team to communicate with clients (Alcatel Connection). I would ...
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0answers
45 views

Open CTI Adaptor cannot receive Lightning Experience Event

I've used Lightning Application in Open CTI Adaptor on utility bar(*1). I tried to receive Lightning Experience Event(lightning:tabClosed), but cannot receive lightning:tabClosed event. This Lightning ...
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vote
1answer
46 views

Enabling Lightning Dialer

I am in a European environment and an Unlimited Edition. I am sysAdmin and I am trying to enable Lightning Dialer(help info). However, when I type Dialer in the Setup (step 1), I cannot see any option ...
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0answers
8 views

CallLogPost chatter Type

I have a scenario where when a task (of type Inbound Call) is updated, then a chatter feed of type "CallLogPost" should be created on the related Case. Has anyone implemented this scenario so far?
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0answers
46 views

Handling inbound and outbound CTI calls in my org

I am looking into handling inbound and outbound calling in my org. We tried Twilio Flex earlier, but it didn't meet our requirements on the CRM side. Everything that I have looked at involves ...
0
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1answer
148 views

Salesforce CTI softphone screenpop not working

I have the Twilo Flex Call Center Adapter Open CTI installed into Salesforce. I am System Admin and when I get calls the screen popping works (it opens records or search results). When other users ...
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0answers
28 views

Salesforce CTI error

We are facing a unique problem when it comes to saving the call log for an incoming call. We are using PureCloud as CTI.When the customer calls,PureCloud starts throwing the error"Failed to save the ...
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0answers
24 views

CTI and Record Lock

I have an issue where records are being locked while my reps are using them. The basic steps are like this: Navigate to Opportunity Contact information is pulled via an Action Layout Editor Rep ...
4
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1answer
56 views

How can I make calls related to a case display in its Chatter feed?

I am using the Service Console in Lightning Experience, and using the Chatter Feed component on the Case layout to display updates to the Case. If I use the "Log a Call" Quick Action from the Chatter ...
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vote
1answer
120 views

Adding a utility bar to a lightning component?

does anyone know if it is possible to put the utility bar onto a lightning component. More specifically the utility I need is the CTI dialer.
2
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1answer
109 views

CTI Dialer in lightning app?

I am looking to add the CTI Dialer that you normally have on a Lightning App's utility bar to a lightning component. Does anyone know if this is possible. Many thanks
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0answers
157 views

Help on enableClickToDial in visualforce

I am using Open Cti in a visualforce page and the page is pinned in utility bar in LEX. Now on click of a button, we are invoking enableClickToDial with a simple callback. Howver the ...
0
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1answer
253 views

How to delay second click on call button for some seconds in dialer in open cti

implemented dialer page using visualforce, @remoteAction javascript and Jquery. Here the requirement is like when i click on call button more than one times, it should be ignored(Here we used jquery ...
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1answer
66 views

how to display lightning lookups when user opens it in lightning experience and display classic lookups when user in classic

We have created a softphone using visualforce components. In classic it is fine, but when a user opens lightning experience some places are looking like classic only like lookup pages etc. How we can ...
2
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1answer
386 views

OpenCTI enableClickToDial does not invoke any callback in Salesforce Classic Console

I have a Lightning instance which contains a Salesforce Classic Console App using Contacts, Leads and Accounts tabs. Inside of it I have an OpenCTI Phone which is made of Lightning components. During ...
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1answer
616 views

How to configure softphone in lightning

I have installed a package and added user in call center. It is working fine in classic but not able to see that softphone in lightning experience. Is there any settings i have to edit. Please give me ...
0
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1answer
262 views

OpenCTI: Throw a Lightning event from Visualforce up to Lightning Experience?

We're working with an OpenCTI adapter that the vendor has open-sourced for us. So we have the ability to customize the dialer page which is by design written in Visualforce. The dialer appears in the ...
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0answers
78 views

CTI Logout User

We use CTI (with adapter). The adapter is configured to logout users when no activity for 30 minutes (management doesn't want to change this setting) The issue we're running into is some users ...
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0answers
287 views

Salesforce CTI integration with Avaya [closed]

I'm very new to salesforce. I have a client requirement to integrate the Salesforce Open CTI with avaya. I don't know what steps to be followed to do it. Is there any coding involved in it ? I ...
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0answers
31 views

What might be the reason that All users are not receiving a call pop in SalesForce.Com, when phone calls are received

All users are not receiving a call pop in SalesForce.Com, when phone calls are received. This is happening with users belonging to some regions only.
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1answer
351 views

Click to dial functionality went missing on switching to Lightning Experience

I am having a call center and click to dial enabled in Salesforce, However, the click to dial functionality is missing when I switch to Lightning Experience. Can anyone please help?
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0answers
42 views

Is it possible to integrate Salesforce Site to Open CTI?

I am trying to integrate Salesforce force.com sites to CTI. But I did get any solutions about that. IS there any way to integrate CTI to salesforce Site ? Any help is gratefully accepted!
0
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1answer
237 views

Lightning CTI saveLog Date and Number Formats

I'm having trouble saving the ActivityDate and the CallDurationInSeconds via the saveLog call from the Lightning Open CTI API. I have tried many formats for the date, string with the date, string ...
5
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1answer
623 views

sforce.console.openPrimaryTab has stopped working after upgrade to API 40.0 (Summer 2017)

I am developing a salesforce CTI integration that uses Version 37 of the salesforce JavaScript API. When the user logs into the softPhone view I open another tab using the sforce.console....
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0answers
58 views

What happens if no objects are selected to be displayed in the softphone layout?

We have no objects selected in 'display these salesforce objects' setting in the softphone layout. In our CTI adapter settings we have Cases selected as an object to search on. We notice the ...
0
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1answer
126 views

Salesforce CTI Implementation Service Console

I am preparing for service cloud consultant exam. I have a little bit of experience in supporting CTI integration issues as salesforce developer due to my current project. But there are few points i ...
0
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1answer
80 views

Focus the browser tab from CTI iFrame

I have a CTI integration that will display a HTML5 notification if a call comes in and the browser tab is not visible. When this notification is clicked I want the tab to focus. Normally this can be ...
0
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1answer
102 views

Users are getting an error : Salesforce Error. Sales log API unexpected error in Open CTI

Users are getting an error when creating a lead using open CTI. Users are getting an error: Salesforce Error. Sales log API unexpected error in Open CTI
3
votes
1answer
80 views

How to unregister from an event

I have javascript code that creates an instance of a javascript function whenever a call comes into a cti integration. The JavaScript function does a screenpop based on call information, and gets the ...
0
votes
1answer
189 views

CTI Integration with sip / viop

hi i want to make inbound and outbound call using a softphone on Salesforce. client provided me sip account which includes domain name,username, password (don’t have any api key). We have integrated a ...
0
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1answer
64 views

Finding SoftPhone Layouts via Apex

I would like to programmatically access the SoftPhone Layouts present in an organisation via Apex. In particular, I want to know whether one exists. I know this information is available via the ...
0
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1answer
73 views

object property from getPageInfo

Is the object property, from the calls to getPageInfo, a key to the type of the object represented? Meaning is it fixed, despite localization? Here's the 2 flavors of getPageInfo: Classic Console
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1answer
49 views

when defining a call centre in open cti how to configure the call center number?

I am facing problem when defining a call center in salesforce open cti how to configure the call center number ?
0
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1answer
292 views

Open CTI webservice method failure - server error

We have a telephone system integration with salesforce using opencti, and we're seeing an intermittent error when executing a webservice method createNewLead. Softphone logs: js:1160 calls Array[1] ...
2
votes
1answer
177 views

Is it possible to intervene between click to dial and actual phone call?

This is regarding Click to Dial functionality and Open CTI Connector. I have a usecase where when the user clicks on phone number, call gets initiated and user will get connected with the number ...
1
vote
1answer
387 views

Packaging a CTI enabled Lightning application

We have a working implementation of FastCall running on Lightning Open CTI. So we want to deliver it to our subscribers, and if possible include the Lightning app with "Open CTI Softphone" option ...
3
votes
1answer
900 views

Will lightning voice replace CTI integrations?

I have read about Lightning voice, where you can make/receive calls based on yearly subscription. If that is the case, Will it be an alternative for the traditional CTI integrations happens in ...
2
votes
1answer
253 views

OpenCTI Lightning Issue

I am working on implementing OpenCTI in Salesforce Lightning, but problem getting the correct User Experience Context. When opening VF as softPhone in LEX it's returning $User.UITheme = "Theme3" ...
3
votes
1answer
706 views

Click to Dial not enabled in open cti adapter

I have followed the https://developer.salesforce.com/page/Open_CTI documentation and updated the softphone url to reflect the current org domain. Added users to manage calls. Now I can see call ...
1
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0answers
60 views

CTI AVAYA - Works in one ENV and does not works in other ENV [closed]

We have PROD ENV with Call Centre setup with CTI Avaya and CTI is working We have UAT ENV with Call Centre setup with CTI Avaya and CTI is not working. So we have created TEST ENV sandbox from ...
5
votes
1answer
1k views

Docking lightning components to the bottom bar in Winter '17

I have a Winter '17 prerelease org, and there you can see that Lightning now includes a bottom bar to show the CTI Softphone. Is it possible to dock lightning components onto that bottom bar? If so, ...
0
votes
1answer
75 views

How to show CTI Adapter only on console but not on other pages [duplicate]

I want to show my custom CTI Adapter only on Console but not on all pages (Home, Contacts & Etc.). How can I do this, Screen where I don't want to show, Screen where I want to show, Note: I am ...
1
vote
1answer
4k views

View code in Managed package

We are using Avaya CTI Adapter Managed Package . There are 4 classes in the package . Is there a way I can see/access the code in the package ? I want to see where the call details values are stored ...
1
vote
2answers
118 views

Avaya CTI query

My requirement is to pop the screens mentioned in CTI settings based on the phone number the call is coming from and not the IVR extension it is being transferred from. Is it something that can be ...
1
vote
0answers
45 views

How to add a Note to an object using Open CTI

I'm trying to add a Note to anything, really. Ultimately I'll need to add Notes to a Call History. I've tried adding a Note to a Contact, but no luck. Using saveLog() I can add an Account, a Task, and ...
2
votes
1answer
67 views

Phone numbers aren't links in Internet Explorer 11

I have written a 3rd-party call center for Salesforce using the Open CTI API. In Chrome and Firefox, contacts' phone numbers are clickable links. In Internet Explorer 11, they are not. I don't see any ...
1
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1answer
87 views

Softphone icons not appearing after entering the credentials

I am entering the credentials in the soft phone layout in sidebar . However the softphone icons are not appearing. Any specific settings that needs to be done??