Questions tagged [contactbuilder]

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68 views

MobilePush Contact Builder Data model

I have mobilePush enabled for all BU's but some of them have more attributes in the "MobilePush Demographics" table, plus one is related to "MobilePush Subscriptions" and "MobilePush Tags" entities ...
2
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1answer
122 views

What is the use of Custom Data Source in Contact Builder Marketing Cloud

In Marketing Cloud We can define Custom Data Source and assign data extension attributes to it, but is not clear what is the use case for that, I mean, What is going to happen if you associate a ...
2
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1answer
264 views

Duplicate records in All Contacts after create a Population

i have a many Data Extension where the Primary Key is the IdAccount (Salesforce CRM) and the relationship with the Subscriber Key is the e-mail address. The All Subscribers is not update ...
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1answer
36 views

Importing data with primary key duplicates

We have a file that's dropped on the FTP regularly to update our master database, which has FEDId as its primary key. On rare occasions, the receiving file can contain a few records with identical ...
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1answer
21 views

Is it possible to create a contact attribute to store time in contact builder?

I'm trying to add an attribute to store time. And then start journey on that specific time. Is it possible in Journey Builder? Currently I can only see data type Date, Text, Number, Boolean etc But I ...
1
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1answer
30 views

Records not being imported properly into SMS All Contacts

I've created a DE that's populated via entries on a Smart Capture form a user completes via a link in an email. The form captures the user's submission for 'MobileNumber', passes the 'ContactKey' as a ...
2
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2answers
766 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
2
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1answer
81 views

Why can I no longer access Synchronized Data Extensions folder in Data Designer?

For the past six months, when creating new attribute groups in Data Designer my team and I had the ability to access the Synchronized Data Extensions folder and simply drag and drop a synchronized ...
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2answers
448 views

Mapping between Contact Key and Contact ID

I have found this article which outlines the data available within mobilpush data views. Attributes in _PushAddress and _PushTag Data Views However i have not been able to find a way to retrieve the ...
3
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2answers
147 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
2
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1answer
222 views

1-to-1 and 1-to-many relationships in Marketing Cloud's Contact Builder

I've had trouble wrapping my head around the question when to use 1-to-many relationships in Marketing Cloud Contact Builder. I know as theoretical concept you should use 1-to-M relationships if e.g. ...
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1answer
135 views

Why are Mobile Connect Subscriptions not identified by Contact Key?

I have both MC and Sales Cloud (SC) connected in my implementation, in my testing I have purposely created two Contacts in SC with the same mobile number. In Contact Builder they appear as two ...
3
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1answer
374 views

Edit Synchronized data extension

I synced the Lead object of CRM to Marketing Cloud. The marketing team will have access to marketing cloud. Now if the marketing team edits the value of Lead in Contact Builder within Marketing Cloud ...
3
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1answer
266 views

Journey Builder SMS Send Opt In Behavior

In Journey Builder you can send SMS activities to Subscribers, dependant "Delivery Options" you can decide which users get the SMS. In my journey I have selected the later option (Subscribe all ...
2
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1answer
79 views

Delete Attribute Confirmation [duplicate]

I added a field to a data extension that was linked through the contact model. Now, I realize that I need to delete that field and add a different field. This data extension is a primary table ...
1
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1answer
127 views

Linking data extensions in Contact Builder

I'll use a similar example to what we have in real life. Let's say I would like to link 2 data extensions in Contact Builder which have 3 identical database fields, and a few different ones. Namely, ...
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1answer
74 views

Salesforce DE in Journey builder and Campaign Member activity

I need to use a Salesforce Data Extension in a journey builder, but Salesforce DE are no longer selectable as entry sources in JB apparently. Is there a workaround for this? I need this in order to ...
2
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2answers
591 views

Marketing Cloud contact builder shows 9 times more contacts

We synced contacts from Salesforce to Marketing Cloud. Data sources and it's related entities display 118,704 contacts got synced from Salesforce. But in Contact builder it is showing 9,34,276 ...
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1answer
347 views

Marketing Cloud Connect: Limiting the number of synchronized Person Accounts

We're using using person accounts which populate both the Account and Contact synchronized data extensions. We want to limit the number of contacts that are being synchronized with the connect to ...
1
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1answer
458 views

Journey Builder with Update Contact Records issue

My SFMC journey (which has successfully validated), looks generally like this: Steps 1-3 | Step 4 - Update contact record step - set Boolean Field XXX on Data Extension YYY to True | Steps 5-7 | Step ...
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1answer
148 views

SQL Convert String to Integer

In our Marketing Cloud instance we have a column that is a string and needs to be converted to an integer. I have tried the following query but get the following error: Query: UPDATE TableName ...
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2answers
465 views

Tracking Code to Data Extension

Did anyone know how to import userInfo from tracking code data to DATA Extension? From now we had achieved to review our tracking code records from Personalization Builder=>reporting=>contacts, ...
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1answer
158 views

Configure a MC Journey with decision splits evaluated against a field from SFDC

What is the best way to configure a MC Journey with decision splits evaluated against a field from SFDC? As the value of the field changes over time the decision split should evaluate against the ...
4
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1answer
330 views

Best approach to implementing Contact Builder in SFMC?

What data design and modelling practices work best with Contact Builder in SFMC? From poking around in default Contact Builder DEs, I'm guessing Marketing Cloud uses Star Schema-is this correct? I've ...
2
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1answer
198 views

What happens with the data of a synchroniyed data extension when the synchronization is paused?

I would like to know what happens with the records of a synchronized data extension when the source object sync is paused. It looks like the sync data until the paused time still remains but, is ...
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1answer
128 views

Cannot set Suppression Period Length to 0 days

I want to test some assumptions in deleting contacts, and it seems as though I'm able to set the suppression period length to any amount of days other than 0. As soon as I attempt to set it to 0 it ...
17
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2answers
1k views

Use cases for one-to-many and many-to-many relationships in Contact Builder

Someone recently asked me why a one-to-many relationship exists in Contact Builder. And I think that's a very good question (also why there is a many-to-many relationship too). The ability to create ...
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1answer
847 views

Update DE using REST API

How do I update only some columns of my DE leaving other columns as they are using primary key with the help of REST API call?
1
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1answer
96 views

Attribute groups, linking, and email sending clarification

Context: I have 2 data extensions that need to be merged in order to send an email. The 2nd data extension includes Member ID and a unique generated URL based on Member ID. What I would normally do ...
6
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1answer
95 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
1
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1answer
1k views

Receiving email validation error 'HTML_Body - Substitution_String_Missing_DE_Field'

I have created a journey based on a data structure that we have set up on audience builder. It pulls through two fields into the email, one called forename and the second called login code. When I try ...
3
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1answer
634 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
0
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1answer
86 views

reduce number of characters in Data Extension

I´ve created an data extension with a lot of fields (~400). Each field is formatted with a maximum of 4.000 characters. When calling the table salesforce loads very long and I think it is due to the ...
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1answer
40 views

Link DE in Contact Builder (Salesforce Marketing Cloud)

I am building a new journey where the entry source will be a contact object. I want to write back all journey activities for each record to a separate DE in Marketing Cloud. I know I will need to ...
0
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1answer
195 views

Estimated time to Delete multiple Contacts via Data Extension

Those that have used the Contact Deletion (https://help.salesforce.com/articleView?id=mc_cab_contact_deletion.htm&type=5) process for bulk deletes...is there any metrics on time to complete ...
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1answer
520 views

Query MobileConnect Lists

I need to query a MobileConnect List to delete some Contact records. Following this documentation on MC they status creating a MobileConnect List can then be queried into a Data Extension using the ...
9
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2answers
234 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
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1answer
45 views

Edit Sync Object to the Marketing Cloud

Is it possible to edit a Salesforce object which is already in Sync in the Marketing Cloud?
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1answer
82 views

New Attribute Group not available for selection in Channel Address Order screen

I am trying to set a specific data extension as the 1st listing/default on the Channel Address Order screen in Contact Builder. Have created an Attribute Group and linked said data extension. The ...
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1answer
1k views

Issues with Email Send on a DE, says 0 Emails Sent

I am trying an Email Send through Email Studio on a Sendable DE which has 2 sample records. My email send completes successfully and when I check the status under tracking, it says Completed but "0 ...
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2answers
716 views

Mobile Push Demographics in Journey Builder

In Journey Builder, I want to check if my Contact has a Device Id or not so I can send a mobile push notification. I'm using Contact Data --> MobilePush Data --> MobilePush Demographics --> Device Id ...
2
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1answer
1k views

What's the relationship between Sendable Data Extension and billable contact count?

If a Data extension in Marketing Cloud is marked as Sendable Data Extension, does this mean all the records within this sendable data extension will be calculated as billable contacts?
0
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1answer
76 views

Data Views Data Extension Copy

Is there a way to replicate the system data views as standard data extensions? I'd rather not build each one of these. Use case is that I need to keep this data longer than the 6 months data ...
1
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1answer
454 views

{{Contact.Attribute.de_Name.column}} isn't working

I'm developping a custom Activity in NodeJS and in my payload execute inArguments to send to my server I have this : (Contacts is my Data Extension's name) [{ "campaignNameKey":"name", "csvName":"...
3
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0answers
124 views

Journey Data Configuration Questions [closed]

I am helping a client address a few journey optimization issues, and would like some guidance on 2 items I'm working through. SFDC Triggered Entry Journey DE: I understand with SFDC triggered ...
0
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1answer
537 views

Salesforce Data Extensions not available for Contact Builder Data Model

Why are data extensions in Salesforce Data Extension folder/sub-folder not available to be added in the contact builder data model? Is this a very specific design restriction? To the best of my ...
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0answers
69 views

Marketing Cloud Syncrhonization Issue

The records from a couple of Salesforce entities are not entering to the SFMC data sources in Contact Builder. Although the entity >Contact< is working Ok with 100K contacts, the entities that are ...
3
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1answer
284 views

Filters/Decision Splits for specific rows in a Data Extension (when Contact/Subscriber has more than one row)

When a Contact/Subscriber has multiple rows in a Data Extension, I need to be able to filter and make decisions based on a specific row (i.e., the row that qualified them for the current entry into ...
0
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1answer
185 views

Data Designer “Events”

I am well aware of how attribute groups and populations work in the data designer, however I have never really worked out what the purpose of the events is. I haven't been able to find much in the ...
1
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0answers
48 views

Inject record into journey when record is created via the UI (No Code)

I am new to the Marketing Cloud (Marketo Background) and I need a little Journey Builder help. We are currently hosting all of our records in a homegrown CRM and importing records as they are created ...