Questions tagged [contactbuilder]

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19
votes
1answer
13k views

What is the difference between Primary Key Contact ID, Contact Key, Subscriber Key and Subscriber ID?

What is the difference between Primary Key Contact ID, Contact Key, Subscriber Key and Subscriber ID? For example: Subscriber ID - ? Subscriber Key - uniquely identifies a subscriber - per channel? ...
17
votes
2answers
1k views

Use cases for one-to-many and many-to-many relationships in Contact Builder

Someone recently asked me why a one-to-many relationship exists in Contact Builder. And I think that's a very good question (also why there is a many-to-many relationship too). The ability to create ...
9
votes
2answers
242 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
7
votes
1answer
96 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
6
votes
1answer
95 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
5
votes
3answers
1k views

Are Populations required to use Journeys?

I've always assumed that Populations (formerly Root Relationships) were necessary to use Journey Builder. However, I was recently informed by Marketing Cloud Support that they are not required. ...
5
votes
1answer
517 views

Contact DataView

Does anyone know how to get a Contact Builder Contact ID, ContactKey using Query? Is there any DataView to get a Contact Builder Entire Population? I don't see any documentation on the matter. Thank ...
5
votes
1answer
513 views

MarketingCloud - Creating Contact via API problem

I've found a similar question, but I could not find any real solutions for the issue. We have a DataExtension with the following attributes: "ID" Number "Email" ...
4
votes
2answers
143 views

Subscribers currently in a Journey

What ways could you create a data extension that contains all the subscribers (SubscriberKeys) that are currently “in” a Journey (Journey Builder)? The Journey I would like to do this for is a ...
4
votes
1answer
1k views

How to use Contact Builder Data Model and Data Filters for Email Sends?

Thanks in advance for any advice! Imagine we have an All Subscribers list and a few data extensions with the following attributes: All Subscribers => Subscrber Key, Email Address, First Name, Last ...
4
votes
1answer
336 views

Best approach to implementing Contact Builder in SFMC?

What data design and modelling practices work best with Contact Builder in SFMC? From poking around in default Contact Builder DEs, I'm guessing Marketing Cloud uses Star Schema-is this correct? I've ...
3
votes
1answer
46 views

Journey builder: what is “Email Attributes > Email Addresses”

Can anyone help me understand this mysterious concept! As we can see the below options within Use email attribute from Contacts I could NOT find this "Email Attributes > Email Addresses" neither in ...
3
votes
2answers
115 views

Checking against Contact Data for related record updates

I have both SC and MC and I'm using Journey Builder (using Salesforce Data entry) to inject customers into a Journey. My data model is as follows: Person Account has many Orders (master-detail), and ...
3
votes
1answer
378 views

Edit Synchronized data extension

I synced the Lead object of CRM to Marketing Cloud. The marketing team will have access to marketing cloud. Now if the marketing team edits the value of Lead in Contact Builder within Marketing Cloud ...
3
votes
3answers
2k views

How do I create a contact through the marketing cloud REST API?

Every request I make to SFMC's API for contact creation seems to result in a 500. I am following the documentation provided to us and I have included the example requests below. The only thing I could ...
3
votes
1answer
2k views

Did Audience Builder and Contact Builder merge?

I would like to know if it is necessary to contract it apart from Contact Builder or now is integrated with Data Designer.
3
votes
2answers
463 views

Can I define two primary keys in a database table & why?

In relational databases we can only define one primary key. Is it possible to define two primary keys, probably one is primary and other is secondary key and can be joined on any of the two fields.
3
votes
1answer
645 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
1answer
285 views

Filters/Decision Splits for specific rows in a Data Extension (when Contact/Subscriber has more than one row)

When a Contact/Subscriber has multiple rows in a Data Extension, I need to be able to filter and make decisions based on a specific row (i.e., the row that qualified them for the current entry into ...
3
votes
1answer
282 views

Unassigned Data Sources in Contact Builder

I have many attribute groups in Contact Builder and all of them, when I click into them and look at the Data Extension linking, they all show Data Source as Unassigned. It doesn't seem to be affecting ...
3
votes
2answers
728 views

Marketing Cloud - Some Contacts not injecting into Journey

We have a Journey/ interaction where people already in All Subscribers are injecting and those that are not don't. We have a DE where our Salesforce Person Account data is being imported. We have ...
3
votes
1answer
2k views

Populations in Contact Builder

I'm still trying to wrap my head around populations in contact builder and how they replace Root relationships. Can anyone explain what are populations exactly used for and what is the impact in ...
3
votes
2answers
151 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
3
votes
2answers
1k views

Customers vs. Contacts in Marketing Cloud

I'm writing a book titled <plug>Journey Builder Developer's Guide</plug> which will be published next quarter (contact me if you're interesting in being a reviewer). In one of the chapters,...
3
votes
0answers
38 views

Contact falls on the wrong path of decision split. Is it the boolean condition or the wrong wiring on the Attribute Group?

My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does ...
3
votes
0answers
51 views

Marketing Cloud API - Contact Delete Request's status enum

I'm trying to use the delete request API (https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/ContactsDeleteStatus.htm) However I could not found any documents regarding the status ...
3
votes
1answer
275 views

Journey Builder SMS Send Opt In Behavior

In Journey Builder you can send SMS activities to Subscribers, dependant "Delivery Options" you can decide which users get the SMS. In my journey I have selected the later option (Subscribe all ...
3
votes
0answers
125 views

Journey Data Configuration Questions [closed]

I am helping a client address a few journey optimization issues, and would like some guidance on 2 items I'm working through. SFDC Triggered Entry Journey DE: I understand with SFDC triggered ...
3
votes
0answers
577 views

Synchronisation of Foreign Key in Mobile Push and Contact Key in Contact Builder

I am implementing Marketing Cloud MobilePush for one of my clients and I need some clarification regarding the data model of Mobile Push system tables and their relation with the populations. The ...
2
votes
3answers
4k views

Exact Target: Can someone please tell me the difference between Contact Builder and Data Relationships in Exact Target?

I am creating a journey in exact target. I need to understand where should I link the data extensions - in Contact Builder or in Data Relationships? Can someone please tell the difference between the ...
2
votes
1answer
120 views

Can I query to all contacts in contact builder

Is it possible to write a query to pull records from contact builder all contacts.
2
votes
1answer
204 views

Does quantity of data extensions impact performance?

In Marketing Cloud, if I begin deleting data extensions, could that do anything to improve the overall loading speed of the UI in the various contexts where Contact Builder data is being referenced?
2
votes
1answer
309 views

GDPR: What happens to deleted contacts re-entered through imports

Our customers would love to have GDPR-compliant contact management on their Marketing Cloud. We have enabled Contact Deletion on the account via Contact Builder's Contact Configuration. The deleted ...
2
votes
1answer
3k views

Editing Data Extension Records in Contact Builder

I am baffled by this feature. Many times I am able to edit individual data extension records under Contact Builder and many times I am not. Is there a rule that governs that?
2
votes
1answer
272 views

Duplicate records in All Contacts after create a Population

i have a many Data Extension where the Primary Key is the IdAccount (Salesforce CRM) and the relationship with the Subscriber Key is the e-mail address. The All Subscribers is not update ...
2
votes
1answer
1k views

How do I remove a Data Extension linked to an attribute group?

I need to be able to delete Data Extension how ever it is linked to an attribute group: You cannot delete any data extensions with existing data relationships before removing those relationships. ...
2
votes
2answers
131 views

Send a Push Notification from a journey

My problem is - I want to send a push notification using a journey, but I can't get the ContactKey of a MobilePush contact and admit it into a data extension (it doesn't exist in the _PushAddress data ...
2
votes
1answer
125 views

Contact Key & Subscriber Key for Non-CRM Contacts (Adding Sales & Service Cloud Later)

We currently do not have SalesCloud set up but it is on the road map. We are looking to first setup MC and will be emailing current customers and any newsletter signups. How do I generate a ...
2
votes
2answers
319 views

How to correctly setup Mobile Push with correct Contact Keys

We use MC Email Studio (synced with the connector to Sales Cloud) to contact Subscribers via email and use the Salesforce PersonContactId as the Contact Key for all our sends. We are implementing ...
2
votes
1answer
708 views

Contact Builder attributes not showing up

Trying to make Syncronised Data Extension attributes to be available for MobileConnect group in Contact Builder / Data Designer. Despite linking the Account_Salesforce syncronised data extension to ...
2
votes
1answer
30 views

Separate populations for multiple brands in one BU, or not?

For example, an fashion company with 5 different sub brands in one BU. All subscribers enter from Service Cloud into one master DE. Each brand has a column in this master DE indicating if the ...
2
votes
1answer
62 views

Update Data Extension in Contact Builder

I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey. ...
2
votes
1answer
31 views

Contact Builder and Data Relationship - can i use both?

I understand that Data Relationships connect two DE in Email Studio and can then be used to filter even more on that. And that Contact Builder attributes are used for Journey Builder. But can I set ...
2
votes
3answers
809 views

Query All contacts for mass contacts delete

I need to delete 2M Contacts from All contacts. Actually, my colleague synced the Contact object from Salesforce without checking the box "only import contact with email address". I checked it later ...
2
votes
2answers
788 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
2
votes
2answers
600 views

Marketing Cloud contact builder shows 9 times more contacts

We synced contacts from Salesforce to Marketing Cloud. Data sources and it's related entities display 118,704 contacts got synced from Salesforce. But in Contact builder it is showing 9,34,276 ...
2
votes
1answer
1k views

What's the relationship between Sendable Data Extension and billable contact count?

If a Data extension in Marketing Cloud is marked as Sendable Data Extension, does this mean all the records within this sendable data extension will be calculated as billable contacts?
2
votes
2answers
180 views

Contacts Showing DidNotMeetEntryCriteria Status

I have created a WelcomeEmail DE which having 2 fields EmailAddress (EmailAddress) IsActive (Boolean) Mapped EmailAddress to SubscriberKey I have linked ContactKey to EmailAddress in ...
2
votes
1answer
126 views

What is the use of Custom Data Source in Contact Builder Marketing Cloud

In Marketing Cloud We can define Custom Data Source and assign data extension attributes to it, but is not clear what is the use case for that, I mean, What is going to happen if you associate a ...
2
votes
1answer
227 views

1-to-1 and 1-to-many relationships in Marketing Cloud's Contact Builder

I've had trouble wrapping my head around the question when to use 1-to-many relationships in Marketing Cloud Contact Builder. I know as theoretical concept you should use 1-to-M relationships if e.g. ...