Questions tagged [contactbuilder]

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1answer
609 views

Custom Personalization Strings in Content Builder

I am trying to add the ability to the marketing team to have custom personalization strings in Content Builder. I managed to create them but I have an issue to fill the Email Demographics table with ...
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2answers
34 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
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1answer
25 views

Safe to delete default Attribute Groups?

On a new BU, when I open Data Designer in Contact Builder, there are already a few Attribute Groups defined. Can I safely delete those circles and create my own? Will it have any impact?
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0answers
21 views

Building an effective Suppression List in Marketing Cloud Enterprise 2.0

In our marketing cloud enterprise 2.0 instance, I'm trying to build suppression lists, one for each of our child BUs (brands). We're just standing up our 2.0 instance, so we don't yet have 6 months of ...
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1answer
21 views

Confirm use of synchronized data extensions in attribute groups

hoping someone can confirm if my understanding is correct on a few points: when setting up synchronized data extensions in Contact Builder, these all automatically create an attribute group? The ...
4
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2answers
138 views

Subscribers currently in a Journey

What ways could you create a data extension that contains all the subscribers (SubscriberKeys) that are currently “in” a Journey (Journey Builder)? The Journey I would like to do this for is a ...
0
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1answer
928 views

Update Contact in Marketing Cloud with REST API

Our shop is running on Salesforce Commerce Cloud (former Demandware) so we use DemadwareScript/JavaScript and Pipelines in the Salesforce Commerce Cloud UX Studio Environment. The task that I am ...
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0answers
20 views

How to use events for abandoned carts?

So, I’m studying some configurations in Marketing Cloud and I’ve found that we can use the Events in Contact Builder to find contacts that abandoned their carts in some e-commerce. But I’m not finding ...
2
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1answer
29 views

Separate populations for multiple brands in one BU, or not?

For example, an fashion company with 5 different sub brands in one BU. All subscribers enter from Service Cloud into one master DE. Each brand has a column in this master DE indicating if the ...
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2answers
206 views

Contact Builder API

Are there any API for interacting with Contact Builder (i.e. Defining the Contact Model)? I have gone through documentation and can only find creating contacts.
2
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1answer
30 views

Contact Builder and Data Relationship - can i use both?

I understand that Data Relationships connect two DE in Email Studio and can then be used to filter even more on that. And that Contact Builder attributes are used for Journey Builder. But can I set ...
3
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3answers
2k views

How do I create a contact through the marketing cloud REST API?

Every request I make to SFMC's API for contact creation seems to result in a 500. I am following the documentation provided to us and I have included the example requests below. The only thing I could ...
0
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1answer
41 views

Contact builder - DELETE contacts [without EmailAddress and NOT subscribed to Email channel]

I tried the below approach. https://help.salesforce.com/articleView?id=000313920&language=en_US&type=1&mode=1 However, I noticed that though the Email Address is blank as below, When ...
2
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1answer
404 views

Contact builder structure for SFSC and SFMC integration and exposing synced data to email studio

My company is moving its db to service cloud and integrating through marketing cloud connect to push data into synchronised tables in SFMC. As far as I know this means the unique contact key and ...
2
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0answers
34 views

How to Set up Contacts in Marketing Cloud to populate records from Personalization Builder Data Extension

I worked on Personalization Builder and collected data about users based on collection codes set up on a demo webpage. The data is in the Standard Personalization Builder Data Extension. IGO_PROFILES ...
0
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1answer
35 views

Journey Builder Decision Split Using DE question

We have a journey using Salesforce Campaign Member object as the entry source. Some of the contacts entering the journey (based on the member status on entry) goes through a decision split after ...
0
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1answer
32 views

If we decide to use attribute groups together with populations would it lead to contacts duplication?

For one specific use case we need to use both attribute groups based on DEs and populations. We want to double-check if it could potentially lead to contacts duplication in Marketing Cloud.
0
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1answer
6k views

“Contact KEY” “Contact ID” relationship within the Contact Builder - Marketing Cloud ExactTarget

could you please explain the difference between the "Contact KEY" and the "Contact ID" and how do they relate each other (if so)? If I had in the contact builder a data extension linked to the ...
18
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1answer
13k views

What is the difference between Primary Key Contact ID, Contact Key, Subscriber Key and Subscriber ID?

What is the difference between Primary Key Contact ID, Contact Key, Subscriber Key and Subscriber ID? For example: Subscriber ID - ? Subscriber Key - uniquely identifies a subscriber - per channel? ...
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2answers
4k views

whats the difference between Audience Builder Vs Filtered data extension?

On going through documentation, it seems that what is been done through Audience Builder can also be done through Filtered Data Extensions. Kindly clarify use cases where Audience Builder is used vs ...
5
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1answer
509 views

MarketingCloud - Creating Contact via API problem

I've found a similar question, but I could not find any real solutions for the issue. We have a DataExtension with the following attributes: "ID" Number "Email" ...
1
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1answer
382 views

Journey Builder error “DidNotMeetEntryCriteria”

I have data extension where I have defined two fields as primary key (tested with one key as well) and DE added to contact builder. We send lot of emails daily and this is our normal drill. But some ...
3
votes
2answers
115 views

Checking against Contact Data for related record updates

I have both SC and MC and I'm using Journey Builder (using Salesforce Data entry) to inject customers into a Journey. My data model is as follows: Person Account has many Orders (master-detail), and ...
3
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1answer
46 views

Journey builder: what is “Email Attributes > Email Addresses”

Can anyone help me understand this mysterious concept! As we can see the below options within Use email attribute from Contacts I could NOT find this "Email Attributes > Email Addresses" neither in ...
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0answers
21 views

Create Contact Record with custom contact key [duplicate]

We connected our MC instance with Service cloud person account records but when it is synched, the contact key of the contacts are the contact Id. Can I assign a custom field (MasterID) as the source ...
0
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1answer
1k views

Removal of Sync DE's record or Sync object from Data Source in Contact Builder

Is there any other way to remove Sync DE's records or Sync Object from Data Source in Contact Builder, Disconnect and Re-connect the Marketing Cloud Connector is not the best way and I have checked ...
1
vote
1answer
733 views

Link a synchronised data extension in Data Designer

I am currently working in a multicloud project (Service and Marketing) and I will use the Data Stream to stream objects from Service Cloud to Marketing Cloud. I want to know what is the best ...
0
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1answer
80 views

Query to get ContactKey and SubscriberKey in results?

I am trying to create a query in marketing cloud that will give me both ContactKey and SubscriberKey in the results. The background: we are setting up MobileConnect. It seems that between ...
2
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3answers
763 views

Query All contacts for mass contacts delete

I need to delete 2M Contacts from All contacts. Actually, my colleague synced the Contact object from Salesforce without checking the box "only import contact with email address". I checked it later ...
0
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2answers
135 views

Contacts Deletion in Marketing Cloud

How can I delete the contacts that are not a part of Data Extensions or Journey Builder in marketing cloud? I don't wanna delete any of the Data Extensions or Salesforce Data Extensions that are ...
2
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1answer
106 views

Can I query to all contacts in contact builder

Is it possible to write a query to pull records from contact builder all contacts.
9
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2answers
227 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
0
votes
1answer
46 views

Connect to a database of an X system to get information for my journey

I have a question. If I wanted to connect to a database of an X system to get information for my journey. Is it necessary to create a webservices or is it only configuration through automation studio ...
0
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1answer
28 views

MobileConnect Contacts Import Doesn't update Contacts' Status (Opted Out => Opted In) [closed]

How can we change contacts' status from Opted Out To Opted In using Import? Is this possible?
1
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1answer
1k views

Receiving email validation error 'HTML_Body - Substitution_String_Missing_DE_Field'

I have created a journey based on a data structure that we have set up on audience builder. It pulls through two fields into the email, one called forename and the second called login code. When I try ...
0
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1answer
231 views

Extracting all contacts from Marketing Cloud Contact Builder

I am looking to clean up the contacts in Contact Builder. There are many records (about 5x the amount) than I am actually using in my Marketing Cloud Email Studio instance (All Subscribers). We ...
1
vote
1answer
72 views

Import Contacts Error - “RestrictedContactStatus” ERROR

We have an automation that daily imports email contacts from salesforce (from the synchronized Contact_Salesforce table) into marketing cloud's 'All Subscribers' list. The issue is that some contacts ...
1
vote
1answer
51 views

STOP keyword + contact Delete request

I have a question regarding the behaviour of STOP keyword with a contact Delete request in a Shared code environment : Use case 1 : Contact delete after STOP is sent by the Contact A Contact CK1 is ...
1
vote
1answer
454 views

Journey Builder with Update Contact Records issue

My SFMC journey (which has successfully validated), looks generally like this: Steps 1-3 | Step 4 - Update contact record step - set Boolean Field XXX on Data Extension YYY to True | Steps 5-7 | Step ...
0
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0answers
69 views

Simple Journey will not send E-Mail

Steps I performed: Created a first Data Extension (DE) with the following fields: SubscriptionKey >> primary key and required Email >> not required Mobile >> not required Firstname >> not required ...
2
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1answer
69 views

Contact Data , Mobile Connect and Journey Builder

I have this scenario: | Keyword status DE | | Mobile (PK) | Status | | 34655555555 | active | | Entry Journey DE ...
3
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0answers
37 views

Contact falls on the wrong path of decision split. Is it the boolean condition or the wrong wiring on the Attribute Group?

My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does ...
0
votes
1answer
186 views

How to Delete a Data Extension Folder

Sorry if this sounds like a silly question, but I can't figure out how to delete or rename a folder I created under Contact Builder -> Data Extensions. My folder is sitting under the root "Data ...
1
vote
1answer
513 views

Query MobileConnect Lists

I need to query a MobileConnect List to delete some Contact records. Following this documentation on MC they status creating a MobileConnect List can then be queried into a Data Extension using the ...
2
votes
2answers
126 views

Send a Push Notification from a journey

My problem is - I want to send a push notification using a journey, but I can't get the ContactKey of a MobilePush contact and admit it into a data extension (it doesn't exist in the _PushAddress data ...
0
votes
1answer
60 views

How can I check whether we're using the new Contacts structure in Marketing Cloud?

Marketing Cloud Contact Builder documentation says 'Account administrators for current accounts can opt to use the new Contacts structure instead of the existing data structure present in their ...
2
votes
1answer
122 views

Contact Key & Subscriber Key for Non-CRM Contacts (Adding Sales & Service Cloud Later)

We currently do not have SalesCloud set up but it is on the road map. We are looking to first setup MC and will be emailing current customers and any newsletter signups. How do I generate a ...
7
votes
1answer
92 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
2
votes
1answer
60 views

Update Data Extension in Contact Builder

I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey. ...
2
votes
1answer
308 views

GDPR: What happens to deleted contacts re-entered through imports

Our customers would love to have GDPR-compliant contact management on their Marketing Cloud. We have enabled Contact Deletion on the account via Contact Builder's Contact Configuration. The deleted ...