Questions tagged [contactbuilder]
The contactbuilder tag has no usage guidance.
69
questions with no upvoted or accepted answers
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MarketingCloud - Creating Contact via API problem
I've found a similar question, but I could not find any real solutions for the issue.
We have a DataExtension with the following attributes:
"ID" Number
"Email" ...
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4
votes
2
answers
977
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How to know the number of contacts per Business Unit?
I am on a multi org instance.
From the Parent BU, I would like to know the number of contacts per child business unit.
For the moment, I have not found a solution other than filtering on the attribute....
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3
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0
answers
482
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Contact falls on the wrong path of decision split. Is it the boolean condition or the wrong wiring on the Attribute Group?
My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does ...
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255
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Marketing Cloud API - Contact Delete Request's status enum
I'm trying to use the delete request API (https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/ContactsDeleteStatus.htm)
However I could not found any documents regarding the status ...
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3
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0
answers
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How to restrict All Contacts (Contact Builder) in Child Business Units
Within Enterprise 2.0, we have a multi-org integration with Sales Cloud.
The client's enterprise is made up of a variety of regional brands/entities who operate independently as business units e.g. ...
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2
votes
1
answer
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How to Set up Contacts in Marketing Cloud to populate records from Personalization Builder Data Extension
I worked on Personalization Builder and collected data about users based on collection codes set up on a demo webpage.
The data is in the Standard Personalization Builder Data Extension.
IGO_PROFILES
...
2
votes
1
answer
157
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Contact Data , Mobile Connect and Journey Builder
I have this scenario:
| Keyword status DE |
| Mobile (PK) | Status |
| 34655555555 | active |
| Entry Journey DE ...
- 169
2
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0
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86
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Bulk update of which fields synchronize from Sales Cloud in multiple objects
We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
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2
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1
answer
519
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Why can I no longer access Synchronized Data Extensions folder in Data Designer?
For the past six months, when creating new attribute groups in Data Designer my team and I had the ability to access the Synchronized Data Extensions folder and simply drag and drop a synchronized ...
2
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0
answers
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Get a list of all Attribute Sets in Contact Builder
I need to get a list of all available Attribute Sets in Contact Builder. Currently I use the following REST API resource:
Host: https://www.exacttargetapis.com
GET /contacts/v1/...
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2
votes
1
answer
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Using Data Aggregated in Contact Builder in Marketing Cloud
I was just curious that in Marketing Cloud whenever we use a Contact in sending email, journey interactions or any other things, data is recorded for that Contact and it is visible in All Contact data ...
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0
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308
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Use Data Extension multiple times in Contact Builder
I'm dealing with a Salesforce data model (imported via imports, not data stream) and struggle with the contact builder setup for my event and decision checks. Basically it requires that I link a data ...
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0
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Uniqueness in Click Data View?
The click data view unlike others seems to struggle with uniqueness.
Job ID
List ID
Batch ID
Subscriber Key
Event Date UTC in Millisecond
LinkName
I thought these 5 fields from the _Click data view ...
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1
vote
1
answer
241
views
How to email and add subscribers (leads / prospects) when unique identifier is not available for subscriber key
Currently, we are going through the process of migrating from emailaddress to unique identified ID for our subscribers as SubscriberKey in SFMC.
We have unique identifier for all our existing ...
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1
answer
482
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Data source for Audience Builder and Contact Builder
I am trying to understand how the Audience Builder and Contact Builder works. I went through a lot of documentation online but couldn't really find the accurate answer for the data source for these ...
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0
answers
176
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Field mapping for import definition changed by itself
I am trying to create a Contact Import activity by following this pervious topic to update SMS optout status (with intention to run this on scheduled automation) but I am getting "NotFound" ...
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1
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Why is CRM Contact data unavailable on Child BUs in Marketing Cloud?
We have a Marketing Cloud instance with multiple BUs.
The Parent BU is connected to Sales Cloud with MC Connect.
On the Parent BU we use automations to filter and share contacts with the child BUs. ...
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0
answers
260
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Unable to select a default email attribute in Journey Builder. Entry source DE email field is encrypted
I'm using Data extension as an entry source for our welcome journey who would be receive emails from SFMC for the first time.
I trying to select the default email address Using email attribute from ...
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0
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82
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REST API: How to send a push message to one contact by contactID or contactKey?
I'm writing integration tests for our mobile app and we would like to check how we receive push inbox messages for new users after registration.
I've found the call to send messages for added ListIds ...
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0
answers
221
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Importing mobile numbers into mobile connect
There are three different starting points on how a subscriber can opt-in through a mobile opt-in message.
They are a lead and are added as a separate contact in Mobile Connect when they text the opt-...
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217
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Campaign object not available in Contact Builder
I am trying to synchronize the standard Campaign Object from Salescloud to Marketing Cloud but it doesn't appear in Data Sources / Set-Up Object. I am only having this issue with this object.
I ...
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333
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Why is my _subscribers data view returning different results for email address?
I have both MC and SC connected together using the MC Connector. I have noticed a data inconsistency issue when creating an automation to update Email Addresses in my All Subscribers list.
When I the ...
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27
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Is it possible to create a contact attribute to store time in contact builder?
I'm trying to add an attribute to store time. And then start journey on that specific time. Is it possible in Journey Builder?
Currently I can only see data type Date, Text, Number, Boolean etc But I ...
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1
answer
52
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Records not being imported properly into SMS All Contacts
I've created a DE that's populated via entries on a Smart Capture form a user completes via a link in an email. The form captures the user's submission for 'MobileNumber', passes the 'ContactKey' as a ...
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0
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206
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Marketing Cloud Syncrhonization Issue
The records from a couple of Salesforce entities are not entering to the SFMC data sources in Contact Builder. Although the entity >Contact< is working Ok with 100K contacts, the entities that are ...
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Inject record into journey when record is created via the UI (No Code)
I am new to the Marketing Cloud (Marketo Background) and I need a little Journey Builder help.
We are currently hosting all of our records in a homegrown CRM and importing records as they are created ...
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131
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Marketing Cloud - Contact Builder import file is only importing one Contact record per subscriber
I have been trying to import a csv file with 3 contact records, when it finish the result report is success but is only importing the last record, just the last one every time I try.
I've tried to ...
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1
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434
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What is the difference between attribute Group and Population in Exact Target?
I have 2 tables /Data Extensions and I want to link them in contact builder.
Now I fail to understand if I should link them in Attribute Group or in Population Builder.
Also, when I go to Population, ...
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1
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0
answers
202
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Contact Builder conceptual approach
I am designing a data model for Contact Builder that will be connected to a Data warehouse, Service Cloud, mobile apps and many other systems. The main challenges I am facing are :
Reducing the ...
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719
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Journey Builder error "DidNotMeetEntryCriteria"
I have data extension where I have defined two fields as primary key (tested with one key as well) and DE added to contact builder. We send lot of emails daily and this is our normal drill.
But some ...
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169
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Contact Builder and Data Extensions won't render in Developer Account
Has anyone had issues with Contact Builder and/or Data Extensions showing in a Developer Account.
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Massively delete contacts from +1000 data extensions
I'm cleaning our Marketing Cloud instance and I have a folder containing more than 1.450 data extensions I'd like to delete. I need to delete both contacts and the data extensions.
I was wondering if ...
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Salesforce Marketing Cloud Contacts Configuration ContactID Mapping
I would like to understand the pros and cons as well as use cases for the Salesforce Marketing Cloud Contacts Configuration ContactID Mapping
Especially for this part: "Unless you plan to link ...
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1
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246
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Journey Builder - use contact data from data extension as journey entry source in decision split
i have a DE that is a join result of two synchronized objects (campaign and campaignmembers ). it gets updated every 3 hours by a sql query that appends new records to target DE called master_DE.
SQL ...
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How to get Journey Entry DE Name using Postman Get Event Definitions
I want to get journey Entry DE Name by using postman GET Event Definitions, and trying this url.
https://{{et_subdomain}}.rest.marketingcloudapis.com/interaction/v1/eventDefinitions?journeyId
But it ...
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0
answers
132
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Contact Deletion - How to prevent contacts from reentering a Journey?
I intent to delete a number of contacts from "All Contacts" list. At the same time, I have Journeys, which had contacts injected more than 6 months in the past and I would like to prevent ...
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1
answer
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Contact count is much higher than number of emailable contacts
Our contact count in SFMC is being reported at twice the number of actual contacts we are syncing over two sendable synchronized data extensions (contact and lead). I've checked everywhere I can (...
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1
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258
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Using 1:M relationships in Journey Builder Split
I am trying to understand on how to utilize the 1:M relationship in the journey builder decision split.
I have two tables:
CustomerDE (CustomerId[PK], EmailAddress, CustomerName)
ContractDE (Customer ...
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498
views
How to send MobilePush data into a data extension?
So I have a client that has been sending MobilePush data using an SDK to "All Contacts" in Contact Builder from their Mobile App.
The question that I have is whether this same MobilePush ...
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1
answer
540
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Linking multiple Data Extension attributes to a single Data Extension attributes
Ideally a contact has 2 Program Acronyms assigned, and these connect to another DE with full details about those Program Acronyms.
In other words - In Data Extension #1, a single contact has two ...
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1
answer
60
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Data design in marketing cloud
I have to create an attribute group where I have two Data extension, below is the criteria for the same:
DE1 field name "Email"
DE2 fields name "EamilA" and "EmailP"
i ...
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0
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185
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Is it possible to add new contacts and imported contacts to an already active Journey in Journey Builder with set data entry?
Right now, my entry criteria is to use any contacts that have signed up using a form on our website. I was wondering if it is possible in Marketing Cloud to either add newly created contacts or ...
user97276
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2
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145
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Managing Order journey with reviews
I created a data extension to capture customer data and other data extension to have order details. This data is updated daily.
I created an attribute group with below links:
Contact key relates to ...
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253
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Update Contact Attributes
Can anyone shed some light on how Contact Attributes get updated?
We have our Marketing Cloud connect to Health Cloud with Marketing Cloud Connector. We also have a Journey that is running on a Data ...
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How do I update a subscriber's email address in Marketing Cloud when the corresponding Contact mail is changed?
The case is the following:
Contact located in Salesforce Service is added with "[email protected]" mail.
Salesforce Service is connected to Marketing Cloud.
Note: Subscriber Key is Salesforce ...
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0
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256
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Receiving an error when attempting to set a data retention policy on a contact builder data extension
I'm attempting to implement a data retention policy on data extension and I'm receiving the following error: "Can't implement data retention policy right now. Try again later."
The data ...
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0
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474
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Marketing Cloud Pause Sync Contact Object
I have synchronized the objects "Account" and "Contact" in my Marketing Cloud org. In case I wanted to pause the synchronization for the "Contact" Object, will it affect ...
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0
answers
227
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Can I update all fields from an Object in Salescloud from Marketing Cloud?
I'm trying to update several fields that I can see in the synchronized object within data sources but when I create an update lead activity in Journey Builder, these fields are not available to update....
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201
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LookUp by Attribute Group Instead of Specific Data Extension
In Salesforce Marketing Cloud, I have the following:
Data_Extension_1
Subscriber Key (Primary Key)
Email (Email Address)
Data_Extension_2
Subscriber Key (Primary Key)
Gender (Boolean)
Fav Movie (Text)...
user80446
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Reintroduction of Contacts that could be processed by deleting contacts
This is my question:
For example: I make a backup of number X records on the synchronized Salesforce Account. Then I pause the Synchronize Data Sources and so I start Contact Deletion in the Marketing ...
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