Questions tagged [console]

Console used in the context of the "Salesforce Console". A Product of service cloud.

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13
votes
1answer
8k views

Log to console in a Lightning Web Component

I am attempting to write a Lightning Web Component, but continually run into errors in my Javascript that I can't debug. I've been trying to log my error but when I put console.log() anywhere in the ...
8
votes
6answers
8k views

How to export debug logs?

I spend my days waiting on the Force.com Console and it makes me crazy, I have a pretty nice machine and it still chokes on the details sometimes. Anyways, I saw Loggly had given a presentation at DF ...
8
votes
2answers
2k views

Console - How to make case created from flow open as a subtab?

I'm in the Service Cloud Console. I have a flow embedded in a VF page. The VF page is a component on the account detail layout. The flow creates a case. When the flow is finished, I want the case ...
7
votes
3answers
5k views

Lightning App: how to fix [Exception, DomainNotPropagated] error

I'm working on Lightning Components which should be used it a Community created by the Community Builder. This gives me a very hard time to debug the components as described here: What is the best way ...
7
votes
1answer
2k views

LWC: Invalid event type “WireContextEvent” dispatched in element

Updated the question: We are using custom Lightning Console App. Here is a simplified version of our LWC to explain the problem. Any idea? sampleWireContextEventWarning.html <template> ...
6
votes
1answer
439 views

Possible to hide or resize inline VF page based on criteria? [closed]

I would like to hide a inline VF page in a console lightning case on record load. Is it possible? If so, how?
6
votes
1answer
475 views

Displaying records side by side in one screen, in different modes

I want to display two opportunities side by side, so my users can compare them, and i can do that easily with <apex:detail> When they're both in view mode, it looks great. However, I want it to ...
5
votes
1answer
921 views

Can I define a global Javascript variable that I can access from all Custom Console Components in Service Cloud Console?

I have 3 Custom Console Components and 3 PrimaryTabs(visualforce pages) in my Service Cloud Console. What I am trying to define is a global Javascript variable which I want to access in any of the ...
5
votes
2answers
978 views

Accessing case information in a sidebar within Service Console

We are using Service Console with multiple case recordtypes, profiles, and roles. Within a page layout we are using the 'Custom Console Components' and linking to a simple visualforce page that will ...
5
votes
1answer
328 views

What events can be passed to sforce.console.fireEvent?

Where can we find available parameters for sforce.console.fireEvent('XYZ');? Is there any list available for standard methods? I can see this call in a Visualforce Page: sforce.console.fireEvent('...
4
votes
3answers
235 views

How to compare logs in the console?

Is there a way to compare two logs in the console? I'm following the tutorial in the Apex Workbook and at after executing two anonymous pieces of code it says to compare the two execution logs. I ...
4
votes
2answers
1k views

Old Console and VisualForce Pages

I have a relatively simple Visualforce page that just uses the apex:detail to show the cases detail on the page. With that comes the out of the box change owner and change record type links and ...
4
votes
2answers
1k views

Can a lightning web component know the difference between console and standard view?

I created a LWC which displays a link to an object... and I want that link to "open in a new window" (target "_blank") if the user is viewing it via standard navigation view (non-console). And, if ...
4
votes
1answer
637 views

Overriding standard object view page with Visualforce breaks the Mini Console view in Agent Console

Our reps use the Agent Console to view their Opportunities and we have the related Account record display in the Mini Console view for each one. The relationship field that it's using is 'Account ...
4
votes
1answer
245 views

Salesforce Platform Cache not working in Sales Console

I am using the Platform Cache to store the Id of the customer the salesperson is speaking with on the phone, such that different Lightning Components automatically load the customer's details as the ...
3
votes
1answer
2k views

Is there a way to test sql queries in exacttarget?

I'm wondering if there is any sort of developer console where you can test sql queries. Testing queries by always looking into the regarding data extension takes quite a lot of time. Anyone having ...
3
votes
1answer
2k views

How do I Call Methods in the Console Integration Toolkit from a Lightning Component?

The requirement I am working on is a little complex so I am going to break my question down into a few points for clarity sake. The application I am working on will run in the Salesforce Service ...
3
votes
2answers
1k views

How to get the CaseID when creating a CaseComment

I have a VF page that will act as a Publisher Action on the Case Layout and will allow for the creation of a Case Comment. How can I pass in the CaseID since it is a required field on Case Comment? ...
3
votes
1answer
2k views

Visualforce Remoting Javascript Uncaught Reference Error

Am using the following buttons on visualforce page: input class="buttons" id="forecastButton" type="submit" value="Forecast" onclick="refreshRemoteChart" input class="buttons" id="exitButton" type="...
3
votes
1answer
290 views

Open Lightning Console tab for edit and view all at once

Using the <lightning:workspaceapi> tag and calling the same reuseable component twice (once for edit and once for view) does not seem to let me open the edit page modal and open a new tab for ...
3
votes
1answer
530 views

addEventListener: Unsupported Operation: This API cannnot be used on this component

my goal is to keep only one contact TAB opened in Console all the time , if there is already a tab opened i need to close it and open the new tab. I have a VF section on standard detail page and i ...
3
votes
0answers
404 views

Cannot see the default landing tab option in a custom Console app

I have created a custom console app, in that app , i could not see the option to set the "Default landing tab" for the app. (I have unchecked the option 'Save user session' in app properties) Every ...
3
votes
0answers
88 views

View all console events

I'm new to Salesforce. I have a CTI integration that needs to fire some events via sforce.console.fireEvent. Is there a tool or some setting I can turn up in the developer console to observe the ...
3
votes
0answers
263 views

Custom TAB in Live Agent Console

i have this question: My prechat use liveagent.findOrCreate method to create a 'Info' tab related to my generated transcript. Info is created on a SessionKey and contains fields updated by customer ...
3
votes
0answers
1k views

How to force a refresh of a custom console component

When a primary tab is refreshed, it refreshes all of it's subtabs and application-level custom components. It's possible to prevent the refresh of one of the application-level custom components by ...
3
votes
1answer
900 views

Custom Visualforce page displaying items from “Chat Details” page with other custom content

As the chat details page in Live Agent chats is not editable I would like to create a custom page to display the fields from this page, with additional items, ideally too I would like this tab to be ...
3
votes
1answer
2k views

How to check if the record is already part of the opened primary or secondary tab?

In the service console toolkit its not possible to open same record in two tabs since the tabs needs to be unique, reasons for which i understand. But i am in a scenario where in, on clicking a link ...
2
votes
3answers
3k views

How to determine if a VF page is invoked in a console

I have a VF page which needs to be displayed in the Service console as well as a regular tab. The header should not be displayed in the console. However removing the header (showHeader = false) ...
2
votes
2answers
920 views

QuickActionDefaultsHandler not working in Lightning?

I can't seem to get the QuickActionDefaultsHandler to work at all in Lightning. Is there anybody that has got it working? Specifically, I'm using the Service Console. Just to be clear: the "Enable ...
2
votes
3answers
6k views

HIghlights Panel not showing up

I have turned on the highlights panel by going to page layout properties and also added fields on the highlights panel, but fields are not showing up on the console. Are there any more settings to do? ...
2
votes
2answers
2k views

openPrimaryTab() not opening more than one tab with a tabLabel - Console

I am unable to open multiple tabs with a tabLabel but CAN open multiple tabs without a tabLabel. I can't find any documentation on why this would be happening or any further explanations on the (...
2
votes
7answers
716 views

Getting an error as unable to get property “dolayout” in salesforce console [closed]

Getting an error as unable to get property "dolayout" of undefined or null reference URL in salesforce console
2
votes
1answer
654 views

Is it “legal” to surface VF Pages in LEX using “#/alohaRedirect/apex/XXX” URL?

I've "discovered" I'm able to surface Visualforce Pages into LEX (console) by using this url format: https://myorg.lightning.force.com/one/one.app#/alohaRedirect/apex/My_Visualforce_Page I wonder: ...
2
votes
2answers
1k views

Amplify Salesforce Live Agent chat notifications

I have been trying to research possibilities on creating my own Salesforce Live Agent (chat) window notifications as the out of the box versions are so inconspicuous they tend to lead to missed chats. ...
2
votes
1answer
884 views

Error Message- Standard tabsets are not permitted for this profile

I was able to resolve the below issue by googling it but couldn't able to understand whats wrong and how suggested method resolved the issue. Can someone please help me to get a better understanding ...
2
votes
2answers
5k views

Regex: I need to get numbers inside square brackets my regular exp is working in online tester but not in console

If I try and test the same string it works fine in all the online regex testers but its not working in console. throwing me NOT FOUND Error. Can anyone guide me. string str='this is a test [12312] ...
2
votes
1answer
994 views

How do I know/find the Id or name of an already open primary tab in the console?

How do I know/find the Id or name of an already open primary tab in the console? We are building a console app where accounts are opened as primary tabs. Some of these primary tabs will be opened ...
2
votes
1answer
19 views

Is it possible to object Ids from unfocused console tabs?

I know it is possible to get object ids from focused primary and subtabs, but it is possible for me to use the Ids returned from getPrimaryTabIds, parse through and use those ids to somehow return the ...
2
votes
1answer
16 views

Salesforce Console App slow on Leads

When I navigate through our salesforce console app and choose "Leads" it takes quite a while to populate the list of open leads. Is there a way to speed up this process? Maybe indexing some of the ...
2
votes
1answer
238 views

openPrimaryTab() from pageBlockTable link (SOLVED)

I've created a custom sidebar using a visualforce page and custom controller to dynamically search for relative cases. All is working well but now I'm trying to get the links to open up as a primary ...
2
votes
1answer
234 views

Adding fields to the new contact option when part of a lookup on a custom console layout

Hi, I have created a custom console within service cloud and set the 'Contact Role' as one of the components using a lookup to contact name, This works fine and allows me to create a new user from ...
2
votes
1answer
1k views

Can I override Salesforce Sales Console Standard List View?

When list placement in Sales console is "Full screen, unpinned" I'd like to override the entire list view with a visualforce page. Is this possible? I'm also interested in anyone who has added a ...
2
votes
3answers
2k views

Date of Birth field - Calendar years not showing earlier years in console

i have go through a few guide available here and this guide doenst help on console. can anyone help how can i make my date field Years drop down in console showing previous years?
2
votes
1answer
301 views

Is it possible to open a Lightning Tab with Workspace API without URL Parameters

I am making a call using the workspaceAPI to open a new tab in a Lightning Workspace. I am passing a number of variables via the state parameter, which appear in the URL as parameters after the tab is ...
2
votes
1answer
71 views

Possible to read custom objects using the Javascript library?

We have a web application which loads up the Salesforce Javascript APIs if a specific querystring parameter is passed in on the login url For example: https://myapp.com/login?client=salesforce With ...
2
votes
1answer
402 views

In the Service cloud console the home tabs for objects are displayed differently

We have observed some UI changes to the service cloud console especially with the home tabs of the objects with regards to the list views and buttons . The list views and buttons are following the ...
2
votes
1answer
78 views

Winter 20 : Getting Promise rejection, intermittently, when we close tab

On tabClose we have started reciveing an error message : [PromiseRejection: Error: getTabInfo() - Failed to get tabInfo for tabId `ctab7`] {anonymous}()@https://*****.lightning.force.com/auraFW/...
2
votes
2answers
421 views

Re-open tab in salesforce console app

I want to create function for reopening(refreshing) component or whole opened tab by clicking on the button. I couldnt find any working example. I am using aura lightning component. cmp: <...
2
votes
0answers
45 views

Access to Lightning Console Developer API from third-party app

I am trying to access to Console Developer API from my third party app in javascript (an Open CTI app). I can do this with no problem in console classic loading this sdk: login.salesforce.com/...
2
votes
0answers
792 views

How to disable split view in Lightning Console App?

Is there any way to disable the split view introduced by Salesforce in Summer '17 for Lightning Console Apps? Lightning Console App User Interface :- (4) Split view lets you quickly easily see and ...

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