Questions tagged [console]

Console used in the context of the "Salesforce Console". A Product of service cloud.

92 questions with no upvoted or accepted answers
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votes
2answers
2k views

Console - How to make case created from flow open as a subtab?

I'm in the Service Cloud Console. I have a flow embedded in a VF page. The VF page is a component on the account detail layout. The flow creates a case. When the flow is finished, I want the case ...
4
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1answer
210 views

Salesforce Platform Cache not working in Sales Console

I am using the Platform Cache to store the Id of the customer the salesperson is speaking with on the phone, such that different Lightning Components automatically load the customer's details as the ...
3
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0answers
402 views

Cannot see the default landing tab option in a custom Console app

I have created a custom console app, in that app , i could not see the option to set the "Default landing tab" for the app. (I have unchecked the option 'Save user session' in app properties) Every ...
3
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0answers
87 views

View all console events

I'm new to Salesforce. I have a CTI integration that needs to fire some events via sforce.console.fireEvent. Is there a tool or some setting I can turn up in the developer console to observe the ...
3
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0answers
261 views

Custom TAB in Live Agent Console

i have this question: My prechat use liveagent.findOrCreate method to create a 'Info' tab related to my generated transcript. Info is created on a SessionKey and contains fields updated by customer ...
3
votes
0answers
1k views

How to force a refresh of a custom console component

When a primary tab is refreshed, it refreshes all of it's subtabs and application-level custom components. It's possible to prevent the refresh of one of the application-level custom components by ...
3
votes
1answer
887 views

Custom Visualforce page displaying items from “Chat Details” page with other custom content

As the chat details page in Live Agent chats is not editable I would like to create a custom page to display the fields from this page, with additional items, ideally too I would like this tab to be ...
3
votes
1answer
2k views

How to check if the record is already part of the opened primary or secondary tab?

In the service console toolkit its not possible to open same record in two tabs since the tabs needs to be unique, reasons for which i understand. But i am in a scenario where in, on clicking a link ...
2
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0answers
239 views

Is it possible to open a Lightning Tab with Workspace API without URL Parameters

I am making a call using the workspaceAPI to open a new tab in a Lightning Workspace. I am passing a number of variables via the state parameter, which appear in the URL as parameters after the tab is ...
2
votes
2answers
380 views

Re-open tab in salesforce console app

I want to create function for reopening(refreshing) component or whole opened tab by clicking on the button. I couldnt find any working example. I am using aura lightning component. cmp: <...
2
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0answers
44 views

Access to Lightning Console Developer API from third-party app

I am trying to access to Console Developer API from my third party app in javascript (an Open CTI app). I can do this with no problem in console classic loading this sdk: login.salesforce.com/...
2
votes
0answers
726 views

How to disable split view in Lightning Console App?

Is there any way to disable the split view introduced by Salesforce in Summer '17 for Lightning Console Apps? Lightning Console App User Interface :- (4) Split view lets you quickly easily see and ...
2
votes
1answer
528 views

Unable to get Console Tab Icon to appear using setTabIcon()

I have a VisualForce Case Detail page that is used in place of the standard case detail page via a Button Override. The page itself is a very basic custom page. I have some javascript code that uses ...
2
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0answers
398 views

sforce.console.refreshPrimaryTabById is not refreshing feed publisher

have developed a VF form and put it in a quick action & assigned it to case page layout. I am refreshing the current case tab by using console integration toolkit at submit button's oncomplete ...
2
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0answers
336 views

Drag Item from Visualforce page onto parent in console layout

I was wondering if anyone had come across anything like this? I have been asked to find out if it is possible to setup jQuery Draggable and jQuery Droppable to drag an item from the console and drop ...
2
votes
1answer
32 views

My Publishing Console is no longer available

When I am logged into the AppExchange, I do not have the option access my publishing console to make updates to our listing. How can I get back to this to make updates?
2
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0answers
73 views

IE loads twice softphone adapter in console

In the organisation, there is a call center definition file that loads a softphone component. When debugging it with IE10, I can see the softphone adapter is loaded twice. It happens in Console mode, ...
2
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0answers
467 views

Add Service Console to a community?

We want to create a community for field staff and provide them access to the service console. Since service console is a custom application, I am not able to add it to the Community. By default, ...
2
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0answers
976 views

Console Integration Toolkit addEventListener not receiving events in iFramed Visual Force Page

I have the following setup (showing a simplified version here): A CTI adapter page (hosted externally under www.example.com or localhost) uses the Console Integration Toolkit to fire an event using ...
2
votes
1answer
231 views

Salesforce Console Change Closed Opportunity Owner

I'm looking into how to change the owner of an opportunity through the Salesforce Console and a custom trigger. As of right now I understand that in order to be able to change closed opportunities of ...
1
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0answers
35 views

Focus tab after firing Create record event in console app

I'm firing force:createRecord event from custom lightning component in lightning service console. I used Workspace api close Tab and closing the current and firing the record event , after that where ...
1
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0answers
52 views

Lightning console methods does not respond after keeping console tabs open for sometime

There is a wired behavior observed in our lightning console app. After few tabs and subtabs opens up and we keep the browser open for an hour or so, the lightning methods top open tab and subtabs ...
1
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0answers
299 views

DOM Exception JSON.stringify - Error in Console

Updates: ----Latest Update---- I am able to convert the event to a string with dojox and their serializer that allows circular objects to be stringified. I originally tried to include dojox via a ...
1
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0answers
18 views

Capture Browser Click Events from Console Component

I am trying to capture all clicks in the salesforce classic console from a script in a custom console component. The following javascript logs all onclick events in the console in the frame of that ...
1
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1answer
224 views

Open parent and child records as primary tab and sub tab in console at the same time

I am trying to open a primary tab and subtab in the console app after user clicks button on visualforce page in custom console component. The subtab would be the opportunity entered in the input field ...
1
vote
0answers
91 views

Auto Select Email Template Apex Class not selecting template automatically.

I had a use case where we want to select an email template automatically, It needs to be either an HTML ( with a letterhead) or in worst case a custom email template (without a letterhead). I've ...
1
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0answers
24 views

Prepopulate Url Parameters on a visualforcepage that is in console app

I am trying to prepopulate my url parameters on the visualforce page that is in the console application This is the url i am trying to use https://my.salesforce.com/console?tsid=consoleappid&...
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0answers
54 views

Console Attach File - Done button closes tab instead of returning to parent

In the Console, if I attach a File to a Case, the Done button does not return you to that Case. I realized the URL does not have the retURL set like it does in a classic, internal app view. So I ...
1
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0answers
89 views

Salesforce OpenCti Lightning

​I created a call center definition to prepare to view use in salesforce lightning see below, but I can not seem to see how to make the app visible. I click on AppManager, New Lightning App, Fill in ...
1
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0answers
127 views

Can Console Refresh All Subtabs Trigger Visualforce Page Tabs to Be Refreshed?

Can the following out of box subtabs 'Refresh all subtabs' link in image below trigger visualforce sub tabs in the console to be refreshed? At the moment its only refreshing standard sub tabs.
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0answers
181 views

Can we refresh the VF page in a Console automatically , once a record is saved through the standard functionality?

I have been trying to implement a logic in Service Console. I have a VF page with a button "New Contact" which opens a new sub-tab for Contact record creation. Once the record is saved by clicking the ...
1
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0answers
565 views

sforce.console.isInConsole() returns false in Console because apparently isdtp URL parameter is missing…?

We had an issue where sforce.console.isInConsole() returned false in the Customer Console. Of course, if we are in the Console it should return true. Upon further inspection, it appears that the ...
1
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0answers
295 views

Redirect from Visualforce to Service console

I have a quick Action button which is overridden with vf page on Case feed. Once I fill all the information and click Submit, it gets redirected to standard case feed record page instead of staying on ...
1
vote
0answers
595 views

openPrimaryTab in the default console not working

I have a button that is opening a new tab in the console. It was working just fine most of last year, but has stopped working and errors now. Have they removed support for opening tabs with console ...
1
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0answers
1k views

Primary Tab refreshes in console and Sub tab (VF page) reopens again after Refresh

I have an issue. My requirement is this, I have a VF page which opens from a custom button located on a Case Detail page. The VF Page has a CommandLink and a CommandButton which performs certain ...
1
vote
1answer
114 views

How do I customize the page layout for adding new accounts

How do i customize the page layout for just the page that renders when I am adding a new account?
1
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0answers
65 views

Service Console - Expendable/retractable list view of ALL emails of a contact, accessible from a case

Our support agents need an expendable/retractable list view of ALL emails from/to a contact, accessible easily from a case in the Service Console. In a case, we can click on "All Emails", and we get ...
1
vote
0answers
121 views

VisualForce page and Page layout together for one page

I have a VisualForce page for "New Case" and should use it only for special Profiles. On the another hand, I have Standard Page Layout for "New Case" for other Profiles. To accomplish this, I've made ...
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0answers
78 views

Case Console With Default Record Type

I have a case console enabled and have 2 different profiles. For Profile 1 , there are different record types enabled and when I select a particular record type RT1 , side panel and highlight panel ...
1
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0answers
128 views

Service Cloud Console Page Dispatcher not working

Use case: We redirect our service cloud agents to a custom case time-tracking object after they create a case comment or send an email. This works and has been working. We deployed the console to our ...
1
vote
0answers
102 views

How to call SF Console Integration API methods only once per page load

I have a console application with it's own separate session/authorization logic. When I'm logging out from my application it is refreshed, but salesforce page does not, which is ok. It's ok, yet there'...
1
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0answers
628 views

Open new console tab from within subpage

I have a visualforce page running within the Account page for which I want different behavior in and out of console. When I'm in console, I want to be able to click on a link within the sub-page and ...
1
vote
0answers
274 views

IE browser issue working with java script

I was trying to open a subtab using javascript, in the js console in IE browser and I am getting this error: URl does not exists But the URL is correct and its opening in Firefox browser the way I ...
0
votes
0answers
13 views

Data is displayed in Classic view but not in console view

I have a VF page where on click of a button, it makes a GET call and fetches data from external system and displays it in another VF page. This works fine in classic. But when I do the same in Sales ...
0
votes
1answer
30 views

Switching Console Apps generates a Bad Message 414 reason: URI Too Long

I have a LWC where I am switching between Console Apps. Each time I switch, the URL for the Console increases to a point where after about 5 iterations it generates an error. Is there any way to ...
0
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0answers
22 views

Lightning component in the service console tab replacing all the tabs with the latest opened record

I'm opening a lightning component from a custom button in the Account page as per below code. And this code is executing in the Service console. var evt = $A.get("e.force:navigateToComponent"); ...
0
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0answers
39 views

OpenTab with focus after closing some other tabs on Console Navigation Apps

I have overriden new Account and Edit Account standard actions with some custom Lightning Components. On console navigation apps i want to close some tabs on Account save and then open a new tab to ...
0
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0answers
14 views

Aura new record page too tall in lightning sales console

When an aura window that works fine (full screen) in normal UI is opened in lightning sales console, it is partially hidden by the utility bar (History and Notes) at the bottom of the screen. Any ...
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0answers
12 views

How to identify page is loaded in lighting console?

Is there any way to check a page loaded in lightning console in a lighting componen
0
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0answers
52 views

postMessage from lightning console utility bar component to tab

I have a lightning console where the tabs contain visualforce pages. I have a custom lightning utility component which listens for the tabFocused event - which works fine - and I need to be able to ...