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Questions tagged [console]

Console used in the context of the "Salesforce Console". A Product of service cloud.

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2answers
46 views

How to close sub tab from lightning component button click

I have a vf page in which I have embedded a lightning component ( lightning out ). I'm having a lightning button called "Save". On clicking this, I need to close the sub tab ( currently I'm displaying ...
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0answers
13 views

Is it possible to open a Lightning Tab with Workspace API without URL Parameters

I am making a call using the workspaceAPI to open a new tab in a Lightning Workspace. I am passing a number of variables via the state parameter, which appear in the URL as parameters after the tab is ...
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1answer
28 views

Lightning Console

Is it possible to identify whether loggedIn user is viewing lightning component in console or not? In classic, we have isConsole() method, do we have similar method in lightning?
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17 views

Tab being opened in a new tab as well overwritting the current tab

I am trying to open a tab in the salesforce console when the user clicks on a link but for some reason the link opens a new tab as well as overwriting the current tab with the new page. I am having a ...
4
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1answer
65 views

Salesforce Platform Cache not working in Sales Console

I am using the Platform Cache to store the Id of the customer the salesperson is speaking with on the phone, such that different Lightning Components automatically load the customer's details as the ...
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0answers
15 views

Auto Select Email Template Apex Class not selecting template automatically.

I had a use case where we want to select an email template automatically, It needs to be either an HTML ( with a letterhead) or in worst case a custom email template (without a letterhead). I've ...
1
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1answer
19 views

Please let me know the possible solutions of implementing another Navigation bar in Service Console

By default Service Console built for Salesforce Classic Application has one Navigation bar . We have a requirement in which the users wants to have many navigation bars like one for Cases [by default ...
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0answers
18 views

Prepopulate Url Parameters on a visualforcepage that is in console app

I am trying to prepopulate my url parameters on the visualforce page that is in the console application This is the url i am trying to use https://my.salesforce.com/console?tsid=consoleappid&...
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2answers
19 views

Take ownership and open case link on list view

I've created a button called Assign to Me and have gotten it to correctly move a case from a queue to the current user and successfully change status to "Working". I'm struggling to get it to open up ...
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1answer
127 views

How to open console tab from within a visualforce on a page layout?

Classic console. The visualforce page renders a single button that passes an valueto another visualforce page to launch an existing process that the client does not want to be modified. This code ...
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2answers
36 views

Finish Button on Flow reloads iFrame holding VF Flow Component

I have maxed out the number of console components I can utilize on a page layout (8). I currently use the flows in custom console component tabs. To workaround this limitation, I have created tabs ...
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1answer
78 views

getting blank screen while opening iFrame in salesforce VF page

I am facing an issue while opening a webpage in salesforce iFrame. I was able to do that till yesterday, but now I am getting below error. QuoteToEsign is the visualforce page where I am opening ...
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2answers
162 views

Re-open tab in salesforce console app

I want to create function for reopening(refreshing) component or whole opened tab by clicking on the button. I couldnt find any working example. I am using aura lightning component. cmp: <...
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1answer
17 views

Service Console Component at the top instead of the footer

I have implemented a customized external search component for the Service Console and I added this VisualForce page to the console using the Choose Console Components from the Console itself in Create ...
1
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1answer
56 views

Execute Javascript on VFP from Controller Query Results [closed]

I have a Visualforce Page with inputs, these input values are passed to a controller, query results are returned, and results are displayed in a datatable on the same VFP with inputs. If the list I ...
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0answers
27 views

CloseTab Callback Function not Executing

Callback function is not executing in console tab method closeTab, but the id provided to the method IS closing. Why? function callback (result) { console.log('in callback'); }...
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0answers
25 views

Display Output Panel from Console Component to Window.Top

I am trying to display an output panel on the top window from a console component in Salesforce Classic. Is this possible? I've looked into Window.Top, but I am failing to understand how I ...
0
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1answer
34 views

How to Execute Function after For Loop? - Console Tabs

I am passing primary tab ids iteratively into a function to get the sub tub ids of each primary tab. At the end of this function I have a list of all primary and sub tabs open. How can I iteratively ...
2
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1answer
12 views

Is it possible to object Ids from unfocused console tabs?

I know it is possible to get object ids from focused primary and subtabs, but it is possible for me to use the Ids returned from getPrimaryTabIds, parse through and use those ids to somehow return the ...
0
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1answer
175 views

Live Agent liveagent.prechat.findorcreate.map Mapping not working

We're using Live Agent to Map the Contact on the Basis of Email. Below is the Code: <input type="hidden" name="liveagent.prechat.findorcreate.map:Contact" value="FirstName,contactFirstName;...
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1answer
191 views

Tab focused event in Lightning Console with Visualforce page

I have a Visualforce page that can be displayed pretty much everywhere (tab in classic, console, lightning console, lightning experience). I have some visualisation issues when using the lightning ...
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0answers
14 views

Open a file in salesforce console when in the community

I have a community, in which I insert some files. When a file is inserted, it create a link that that can redirect to the file inserted. But I need it to redirect to the salesforce console (for ...
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0answers
23 views

how can i execute console command

I trying to handling DOM Element in Lightning component. because of aura:id need literal value, i can't use find().getElement() in <aura:iteration>. and i attempted to console command. like ...
2
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1answer
14 views

Salesforce Console App slow on Leads

When I navigate through our salesforce console app and choose "Leads" it takes quite a while to populate the list of open leads. Is there a way to speed up this process? Maybe indexing some of the ...
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0answers
156 views

Lightning Service Console list view visualforce button issue

I have a requirement to create a list view button in service console. This button should open a new primary tab with some lightning component in it. JS buttons are not supported in LEX and I am using ...
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1answer
59 views

The Code below is Working fine, The problem is i'm Unable change the focus on the page to the Case Detail Subtab

<apex:includeScript value="/support/console/42.0/integration.js"/> <script type="text/javascript" > function testOpenSubtab() { //First find the ID of the primary tab to put ...
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2answers
19 views

How an End user login into a console [closed]

Hi i am learnig salesforce how an end user login into a console which maybe a sevice or sales console
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1answer
112 views

Including “isdtp” URL parameter will make sforce.console.isInConsole() return TRUE

I found this funny "issue" the other day and I want to share it here. It's maybe a good reminder why we shouldn't use "hacks" that Salesforce doesn't support. Let's say you have a Visualforce page ...
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0answers
25 views

Service Console - update tab's pageInfo after redirect

Suppose I have page PageA opened in a Salesforce Classic console tab. Then I use a controller method to redirect to PageB: public PageReference redirect(){ return new PageReference('/apex/PageB');...
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0answers
22 views

close a visualforce Tab in the console

I am struggling with a a visualforce page displayed on the Service cloud console. This page is used by our CTI to redirect to an account tab if the phone number is found or a search form tab if not. &...
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0answers
20 views

What licenses can access Knowledge, Reporting, and Salesforce Console in Salesforce Classic?

What licenses can access read-only Knowledge, a Visualforce Page, and Reporting through a Custom Salesforce Console in Salesforce Classic? These are the ONLY features this user group needs. My ...
2
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0answers
29 views

Access to Lightning Console Developer API from third-party app

I am trying to access to Console Developer API from my third party app in javascript (an Open CTI app). I can do this with no problem in console classic loading this sdk: login.salesforce.com/...
0
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1answer
2k views

How to open a custom Lightning component/tab/app in Lightning Service Console?

How to open a Lightning open a custom Lightning component/tab/app in Lightning service console As per doc tab can be opened using console workspace API. But what will be URL for a custom Lightning ...
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0answers
46 views

Console Attach File - Done button closes tab instead of returning to parent

In the Console, if I attach a File to a Case, the Done button does not return you to that Case. I realized the URL does not have the retURL set like it does in a classic, internal app view. So I ...
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1answer
378 views

Need Live Agent Console Integration events for Lightning

We are trying to migrate a Live Agent app from classic to Lightning. The classic live agent console integration events are not working in Lightning. We are searching for few Live Agent events and ...
0
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1answer
116 views

Cant create console app

So i'm following a tutorial to connect Toky with Salesforce and a console application is needed, but i can't seem to create one. I've checked and I have a sales console user licence unused. So, when ...
0
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1answer
274 views

Understanding opensubtab functionality along with javascript

I am trying to implement opensubtab functionality. Below is my code: <apex:page id="pg" controller="testSetRedirect"> <apex:includeScript value="/support/console/41.0/integration.js"/> &...
0
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1answer
128 views

Contact record open in a Console tab from Case record

On a Case record I have a contact lookup when you click on the lookup icon a page will open and in that page i have few fields like Name,Email,Phone and New Contact(Link).When I click on New Contact ...
1
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1answer
915 views

How to open a Visualforce Page in a tab into the Service Console lightning

How can I open a Visualforce Page in a tab into the Service Console lightning? I tried with the workspaceAPI openSubTab() method, but the documentation says that Visualforce is not supported as URL ...
6
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1answer
283 views

Possible to hide or resize inline VF page based on criteria? [closed]

I would like to hide a inline VF page in a console lightning case on record load. Is it possible? If so, how?
1
vote
1answer
2k views

Lightning service console refresh tab

We are trying to refresh a parent tab after an action is taken using the JavaScript API for lightning service console. Here is the controller code: var workspaceAPI = component.find("workspace"); ...
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0answers
67 views

Salesforce OpenCti Lightning

​I created a call center definition to prepare to view use in salesforce lightning see below, but I can not seem to see how to make the app visible. I click on AppManager, New Lightning App, Fill in ...
1
vote
1answer
267 views

Issues with opensubtab functionality.

I am trying to open a VF page as a subtab through a commandButton opensubtab in the VF page ParentVF. While the subtab opens for the first time, but if the opened subtab is cancelled/closed and the ...
0
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0answers
54 views

Subtype in console overrides existing subtab

I have the clone button on case(overriden the standard clone button) which opens a cloned case as a subtab in console.However when the clone button is clicked on the newly created case a new subtab ...
0
votes
1answer
17 views

Service Cloud Development what method to get the

How can I get the ID of the record regardless of the type of tab that is displaying a custom button. For example at the minute I have a button on an Order object that gets the ID like so: {!...
0
votes
1answer
58 views

How and where to change color of table rows in console?

I have console on my website where I can see list of messages. I want to change color of each row based on "Owner First Name" column. So if owner is Mary then the row must be green for example. How ...
0
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0answers
27 views

Create Temporary Views

I'm looking at using the Lightning Sales Console for my users, but I also want to give them the ability to quickly create a List from a whim and work from that. Creating Lists in Salesforce is a bit ...
1
vote
1answer
322 views

How to open a new sub tab and then change focus to it in Service Cloud?

I am able to open my sub-tab but I am struggling to change the browsers focus to it for the user. The tab is opening correctly. Can you advise how I can get the ID of the new tab and then change ...
2
votes
1answer
465 views

QuickActionDefaultsHandler not working in Lightning?

I can't seem to get the QuickActionDefaultsHandler to work at all in Lightning. Is there anybody that has got it working? Specifically, I'm using the Service Console. Just to be clear: the "Enable ...
0
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1answer
195 views

Lightning console javascript API

I am trying to use Lightning console javascript API based on Summer 17 release notes, https://releasenotes.docs.salesforce.com/en-us/summer17/release-notes/rn_api_lightning_console.htm <force:...