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create new case when case comment added after 10 days

When a community user adds a comment to a closed case after 10 days of closure, i want it to create a new case record.Once an agent has closed a case, sometime the users take a while and then come ...
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107 views

Community Case Comments

So I am working on building out a support portal community and I have issues trying to figure out how I want to do case comments. I want our users to see our post that is visible to all and be able to ...
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1answer
181 views

Recieving the following error while trying to comment out Apex Trigger: “Error: Compile Error: Unexpected token '<EOF>'. at line 65 column 1 ”

I'm a point and click admin with little Apex experience in need of some assitance. I am attempting to Comment out and Apex Class in my Organization, however when attempting to update the Trigger in ...
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1answer
76 views

Retrieving all calls, posts, comments etc for a Case

We have the following scenario in an application built with React and implementing the REST Api via an integration user. We currently: Retrieve a list of cases based on a custom Master ID field ...
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1answer
1k views

Making rejection comments mandatory in approval processes

I need to make Approval rejection comments mandatory, to do that i am using a trigger suggsted by Mr. Christopher , that was working fine if the user does not given the comments, but the issue is ...
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1answer
2k views

Approval Process - how to get the value of the approval comment while in the parent object's trigger?

I have a field update that runs in an Approval Process as an action of Approving one of the steps. When that field update runs, the after-update triggers are invoked. How can I get the value of the ...
6
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1answer
16k views

What is the best way to add comment in Visualforce Code

I am working on a existing VF code and added a comment like this, it appears on the page. // Bla Bla Bla I changed the comment to this, but receive the below error. <! Bla Bla Bla> "The ...
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1k views

Email to case Settings - Comments REPLY-TO Address

I was testing case comments, and noticed that every time a case comment is created, the customer gets an email notification about the comment. When the customer replies to that email (comment ...
22
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5answers
9k views

Why “--” is not permitted in Lightning Component's comments in markup? How to toggle markup with class names like “uiInput--input”?

In a Lightning Component, I have the following markup which I have to comment in and out for testing purpose <force:inputField value="{!v.account.Name}" class="form-control uiInput--input input" /&...