Questions tagged [comments]
The comments tag has no usage guidance.
11
questions
2
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0
answers
318
views
Migrating from Zendesk to Service Cloud - Rich Text Private/Internal Notes?
We are long time Zendesk Users and are working to migrate to Service Cloud.
In Zendesk there are basically 2 types of Ticket Notes/Comments
Public Reply - shared with Customer
Internal Note - shared ...
- 453
0
votes
2
answers
8k
views
How to insert comments in lightning aura components that are not shown in the generated HTML?
The lightning aura component comment syntax common to HTML <!-- comment --> generates a comment also in the generated HTML.
There is a way to insert comments in the source code of the .cmp ...
- 782
0
votes
0
answers
96
views
create new case when case comment added after 10 days
When a community user adds a comment to a closed case after 10 days of closure, i want it to create a new case record.Once an agent has closed a case, sometime the users take a while and then come ...
- 1
0
votes
0
answers
1k
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Community Case Comments
So I am working on building out a support portal community and I have issues trying to figure out how I want to do case comments. I want our users to see our post that is visible to all and be able to ...
- 116
0
votes
1
answer
2k
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Recieving the following error while trying to comment out Apex Trigger: "Error: Compile Error: Unexpected token '<EOF>'. at line 65 column 1 "
I'm a point and click admin with little Apex experience in need of some assitance. I am attempting to Comment out and Apex Class in my Organization, however when attempting to update the Trigger in ...
- 13
1
vote
1
answer
1k
views
Retrieving all calls, posts, comments etc for a Case
We have the following scenario in an application built with React and implementing the REST Api via an integration user. We currently:
Retrieve a list of cases based on a custom Master ID field
...
- 111
0
votes
1
answer
3k
views
Making rejection comments mandatory in approval processes
I need to make Approval rejection comments mandatory, to do that i am using a trigger suggsted by Mr. Christopher , that was working fine if the user does not given the comments, but the issue is ...
1
vote
1
answer
4k
views
Approval Process - how to get the value of the approval comment while in the parent object's trigger?
I have a field update that runs in an Approval Process as an action of Approving one of the steps.
When that field update runs, the after-update triggers are invoked.
How can I get the value of the ...
- 2,096
6
votes
1
answer
31k
views
What is the best way to add comment in Visualforce Code
I am working on a existing VF code and added a comment like this, it appears on the page.
// Bla Bla Bla
I changed the comment to this, but receive the below error.
<! Bla Bla Bla>
"The ...
- 405
1
vote
1
answer
4k
views
Email to case Settings - Comments REPLY-TO Address
I was testing case comments, and noticed that every time a case comment is created, the customer gets an email notification about the comment. When the customer replies to that email (comment ...
- 13
21
votes
5
answers
19k
views
Why "--" is not permitted in Lightning Component's comments in markup? How to toggle markup with class names like "uiInput--input"?
In a Lightning Component, I have the following markup which I have to comment in and out for testing purpose
<force:inputField value="{!v.account.Name}" class="form-control uiInput--input input" /&...
- 28.5k