Questions tagged [chattranscript]

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Live Chat Trasnscript Record shows staus as 'Blocked' in salesforce. How it is coming as Blocked

When i request chat, the live chat transcript shows status as 'Blocked'. What will be the solution for this?
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Chat transcript doesn't have Body field in before insert trigger

I'm trying to remove PII from the chat transcript content in before insert trigger. Here's a section of my trigger code, trigger LCT_Trigger on LiveChatTranscript (before insert) { if (Trigger....
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557 views

How to add custom fields to LWC preChat form?

I used this "tutorial" https://developer.salesforce.com/docs/component-library/bundle/lightningsnapin-base-prechat/documentation to create a custom live chat preChat form. But I couldnt ...
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691 views

Masking sensitive content in a Chat Transcript

During a live Salesforce Chat session we want to allow agents to view anything that is typed by a visitor. However to remain compliant we don't want certain sensitive content to be viewable or ...