Questions tagged [chat-widget]

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Service cloud chat findOrCreate on custom fields not populating in Contact

I am trying to configure Service Cloud chat with our website. To correlate the chat session with a user in our own internal system I would like to pass our own user ID to the contact object in ...
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LWC: Interacting with the chat widget in a standard portal template

I am using a standard salesforce template for the community portal. I have some custom LWC components that I am building and integrating with the template. There's a "chat" button in one of my LWC ...