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Timeline field of Case not visible in lightning

https://help.salesforce.com/articleView?id=entitlements_process_fields.htm&type=5 As per this document, I have added timeline, stopped, stopped since fields in case layout. I am able to see ...
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How to stop autopopulating “To” field on case email?

When I try to compose new mail from case activity related list the To field is automatically populating the case contact mailId. How to prevent this from autopopulating in lightning
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How to clone a Case as a child case with particular record type

I am trying to create a clone as a child case with different record type but when I clone it it it taking parent case's record type. my code is: /{!Case.Id}/e?clone=1&cas5=CAR&cas28={!Case....