Questions tagged [case-comment]

The tag has no usage guidance.

Filter by
Sorted by
Tagged with
1
vote
1answer
44 views

Hyperlink in the case's comment

I am using the following Salesforce API to generate a case comment. POST /services/data/v39.0/sobjects/CaseComment HTTP/1.1 Host: *******.my.salesforce.com Content-Type: application/json cache-...
1
vote
1answer
63 views

Object that is used for Case Feed comments

I'd like to create a trigger that fires every time a user, either internal or an external community user, comments on a case. Here is my comment I do know that the CaseFeed object is used because ...
3
votes
1answer
130 views

How to specify comment case owner

I am new using salesforce and I already created my case, and now I need to create comments from customer and customerSupport(both), but when I try to specify that in soap API like this: https://xxxx/...
0
votes
1answer
31 views

Add new Case Comment through Email

Is it possible to add email response as new case comment? When an internal user comment on the case the customer receives an email. I want that When the customer replies to that case comment email, a ...
0
votes
1answer
69 views

Email-to-Case Premium with custom object

I'm having a custom object called "Case_Comments__c" which performs the same functionality as standard case comments does. I'm planning to install Email-to-Case Premium this month. I know E2CP will ...
2
votes
1answer
77 views

Exporting Related Object Records - Bulk Api / DataLoader

I am looking to export only case comments and notes related to particular standard and custom objects. Ex: All CaseComments for cases of a particular record type. All notes for a custom object with a ...
0
votes
1answer
44 views

Create a record in 'Email to Case Premium' in Salesforce using an API call

I am working on a solution where we have an 'Email to Case Premium' or E2CP app added to our Case object in Salesforce. I would like to programmatically create a record in E2CP with Salesforce API ...
0
votes
1answer
158 views

Increase the character length of Comments in Case Comment

Is there a way to increase the character length of Case Comments according to the latest release ? I know this was not possible few years back. Is it still the case? thanks
-2
votes
1answer
282 views

Save Case Comment in lightning component

My requirement is to save case comment in customer portal. I have three lightning components in one single page. One of the component is case detail component. When I try to save comment from ...
0
votes
1answer
45 views

How to filter only last reply from total email thread

I have a requirement to update case comments based on email responses from Emailmessage. I created a trigger on email message working well.But, now it is creating case comments of an email with whole ...
0
votes
0answers
281 views

Casecomment public and published

What is the difference between public and published? There is a checkbox for public but according to the docoumentation https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/...
-1
votes
1answer
197 views

case comments by default published community

when a portal user is adding comments isPublished is by default setting to true.Why is this happening any idea?
1
vote
1answer
303 views

How can I delete the case comments of others given in my case

I have to delete the comments provided by other users in a case which is owned by me (Myself is the case owner). Is there a way or permission I need to have to delete those comments. I cant find where ...
1
vote
1answer
820 views

Salesforce API for getting all case comments from Case ID

I am new to Salesforce and using its API for getting comments. I am getting resource id like of Case, Feed or Idea I need to get its CaseComment, FeedComment, and IdeaComment. I am requesting Resource ...
0
votes
1answer
777 views

How can I add a Case Comment to a case with email-to-case?

I've tried multiple things, but I can't seem to add Case Comments to my cases through Email-to-case. At the moment I have done the following: Enabled email-to-case and added a routing address in ...
0
votes
1answer
98 views

How to write test class for the CloseComment Test class?

How to write Test Classes for the below Trigger. trigger CloseComment on CaseComment (before insert) { for (CaseComment t: Trigger.new) { Case c = new Case(Id = t.ParentId); c = [SELECT ...
0
votes
1answer
34 views

Is there a way to walk back on a CaseComment query to filter by AccountId?

I don't believe this is possible other then doing a nested query but I wanted to double check with everyone in case I was missing the boat. SELECT Id, CommentBody, CreatedDate, ParentId, CreatedById ...
0
votes
1answer
318 views

Defaulting case comment as “Public” before save

Is there any way we can default the "Public" checkbox in case comments BEFORE saving? I'd really rather not leave it up to our sales reps to remember to check the box... We currently have a workflow ...
0
votes
1answer
840 views

Sharing access of Case Comments

In my org, Sharing settings of Case object is "Public Read Only". So only case owner or those users who are part of Case team can edit the case record. All the users have Read, Create, Edit access to ...
1
vote
1answer
104 views

How to use JavaScript to override text wrapping on Case Comments

Salesforce doesn't support text wrapping when Case Comments have long strings of text. This means that the Case Page sometimes gets incredibly wide, which makes it difficult to edit / read. ...
0
votes
1answer
172 views

Can I create PushTopic on CaseComment

I am trying to create a pushtopic to listen to the CaseComment object. Typed the following in the ApexExec: PushTopic pushTopic = new PushTopic(); pushTopic.Name = 'CaseCommentTopic'; pushTopic.Query ...
1
vote
1answer
183 views

Show link in case comment inserted from apex

I have a formula field which returns hyperlink on the Case object. When some conditions are met, I insert a CaseComment with the formula field value in the body of the comment. When I reference the ...
1
vote
1answer
315 views

How to add Public field to case comment creation layout?

I can't find the Public checkbox on the CaseComment creation page. How can I add it?
0
votes
2answers
270 views

How to over ride the case comment new button to vf page

I want to override the case comment new to visual force page for saving the comment. Is it possible to override the new button ? Please help me out from this. Thanks, Suresh.
0
votes
2answers
218 views

Case comments is updating multiple times

I have a requirement to setup email to case and with specific business criteria. And I need to update case comments for every email record created on case. So, I check the checkbox of Thread-ID and My ...
3
votes
1answer
683 views

Trigger on CaseComment

I'm trying to update a boolean field on Case called Boo__c when a new Case Comment is added to the Case and it contains the word boo. trigger OHT on CaseComment (before insert,before update) { ...
1
vote
1answer
254 views

How can a comment be added to a case from a customer using Salesforce's SOAP API?

I'm attempting to use Salesforce's SOAP API to add a comment to a case from a customer, but I'm getting a Created By ID: id value of incorrect type error when I set the CreatedById to the customer's ...
4
votes
2answers
471 views

Case comments visibility

I am creating case comments for my cases. whould like to know how is case comments visibility is set in salesforce? is it based on the parent case. or just the IsPublished field.