Questions tagged [case-comment]
The case-comment tag has no usage guidance.
1
vote
1answer
29 views
Object that is used for Case Feed comments
I'd like to create a trigger that fires every time a user, either internal or an external community user, comments on a case. Here is my comment
I do know that the CaseFeed object is used because ...
3
votes
1answer
112 views
How to specify comment case owner
I am new using salesforce and I already created my case, and now I need to create comments from customer and customerSupport(both), but when I try to specify that in soap API like this:
https://xxxx/...
0
votes
1answer
27 views
Add new Case Comment through Email
Is it possible to add email response as new case comment? When an internal user comment on the case the customer receives an email. I want that When the customer replies to that case comment email, a ...
0
votes
1answer
42 views
Email-to-Case Premium with custom object
I'm having a custom object called "Case_Comments__c" which performs the same functionality as standard case comments does. I'm planning to install Email-to-Case Premium this month. I know E2CP will ...
2
votes
1answer
60 views
Exporting Related Object Records - Bulk Api / DataLoader
I am looking to export only case comments and notes related to particular standard and custom objects. Ex: All CaseComments for cases of a particular record type. All notes for a custom object with a ...
0
votes
1answer
40 views
Create a record in 'Email to Case Premium' in Salesforce using an API call
I am working on a solution where we have an 'Email to Case Premium' or E2CP app added to our Case object in Salesforce. I would like to programmatically create a record in E2CP with Salesforce API ...
0
votes
1answer
117 views
Increase the character length of Comments in Case Comment
Is there a way to increase the character length of Case Comments according to the latest release ?
I know this was not possible few years back. Is it still the case?
thanks
-2
votes
1answer
208 views
Save Case Comment in lightning component
My requirement is to save case comment in customer portal. I have three lightning components in one single page. One of the component is case detail component. When I try to save comment from ...
0
votes
0answers
19 views
Unable to filter recent mail subject
We have enabled Email-to-Case in our organization. And we follow case comments as the activity base for the case.
So, whenever customer responded to the case Or support sends an email to the ...
0
votes
1answer
40 views
How to filter only last reply from total email thread
I have a requirement to update case comments based on email responses from Emailmessage.
I created a trigger on email message working well.But, now it is creating case comments of an email with whole ...
0
votes
0answers
173 views
Casecomment public and published
What is the difference between public and published? There is a checkbox for public but according to the docoumentation
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/...
-1
votes
1answer
148 views
case comments by default published community
when a portal user is adding comments isPublished is by default setting to true.Why is this happening any idea?
1
vote
1answer
222 views
How can I delete the case comments of others given in my case
I have to delete the comments provided by other users in a case which is owned by me (Myself is the case owner). Is there a way or permission I need to have to delete those comments. I cant find where ...
1
vote
1answer
681 views
Salesforce API for getting all case comments from Case ID
I am new to Salesforce and using its API for getting comments. I am getting resource id like of Case, Feed or Idea I need to get its CaseComment, FeedComment, and IdeaComment. I am requesting Resource ...
0
votes
1answer
646 views
How can I add a Case Comment to a case with email-to-case?
I've tried multiple things, but I can't seem to add Case Comments to my cases through Email-to-case. At the moment I have done the following:
Enabled email-to-case and added a routing address in ...
0
votes
1answer
82 views
How to write test class for the CloseComment Test class?
How to write Test Classes for the below Trigger.
trigger CloseComment on CaseComment (before insert) {
for (CaseComment t: Trigger.new)
{
Case c = new Case(Id = t.ParentId);
c = [SELECT ...
0
votes
1answer
29 views
Is there a way to walk back on a CaseComment query to filter by AccountId?
I don't believe this is possible other then doing a nested query but I wanted to double check with everyone in case I was missing the boat.
SELECT Id, CommentBody, CreatedDate, ParentId, CreatedById ...
0
votes
1answer
278 views
Defaulting case comment as “Public” before save
Is there any way we can default the "Public" checkbox in case comments BEFORE saving? I'd really rather not leave it up to our sales reps to remember to check the box...
We currently have a workflow ...
0
votes
1answer
751 views
Sharing access of Case Comments
In my org, Sharing settings of Case object is "Public Read Only". So only case owner or those users who are part of Case team can edit the case record.
All the users have Read, Create, Edit access to ...
1
vote
1answer
98 views
How to use JavaScript to override text wrapping on Case Comments
Salesforce doesn't support text wrapping when Case Comments have long strings of text. This means that the Case Page sometimes gets incredibly wide, which makes it difficult to edit / read.
...
0
votes
1answer
149 views
Can I create PushTopic on CaseComment
I am trying to create a pushtopic to listen to the CaseComment object. Typed the following in the ApexExec:
PushTopic pushTopic = new PushTopic();
pushTopic.Name = 'CaseCommentTopic';
pushTopic.Query ...
1
vote
1answer
163 views
Show link in case comment inserted from apex
I have a formula field which returns hyperlink on the Case object. When some conditions are met, I insert a CaseComment with the formula field value in the body of the comment.
When I reference the ...
1
vote
1answer
272 views
How to add Public field to case comment creation layout?
I can't find the Public checkbox on the CaseComment creation page. How can I add it?
0
votes
2answers
238 views
How to over ride the case comment new button to vf page
I want to override the case comment new to visual force page for saving the comment.
Is it possible to override the new button ?
Please help me out from this.
Thanks,
Suresh.
0
votes
2answers
198 views
Case comments is updating multiple times
I have a requirement to setup email to case and with specific business criteria. And I need to update case comments for every email record created on case. So, I check the checkbox of Thread-ID and My ...
3
votes
1answer
587 views
Trigger on CaseComment
I'm trying to update a boolean field on Case called Boo__c when a new Case Comment is added to the Case and it contains the word boo.
trigger OHT on CaseComment (before insert,before update) {
...
1
vote
1answer
237 views
How can a comment be added to a case from a customer using Salesforce's SOAP API?
I'm attempting to use Salesforce's SOAP API to add a comment to a case from a customer, but I'm getting a Created By ID: id value of incorrect type error when I set the CreatedById to the customer's ...
4
votes
2answers
429 views
Case comments visibility
I am creating case comments for my cases. whould like to know how is case comments visibility is set in salesforce? is it based on the parent case. or just the IsPublished field.
