Questions tagged [call-center]

Salesforce CRM Call Center seamlessly integrates Salesforce with third-party computer-telephony integration (CTI) systems.

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Issue loading OpenCTI Visualforce page

I am trying to set up Open CTI in my org, as a part of the setup I had followed below mentioned steps. Create the Visualforce page that contains the interaction.js file Created the call center ...
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537 views

CTI Call Centre: You can't add these users because they’re already assigned to another phone in Salesforce

We are trying to add a User to the Call Centre in an SDO, but when we select the user and try and add them, we get this error message: You can't add these users because they’re already assigned to ...
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OpenCTI for lightning - OnclickToDial

We have an integration with 3rd party Telephony System - they use the OpenCTI for lightning - and they create the softphone in their end. They want to use the: "onClickToDial" method. This method is ...
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68 views

Call Center - Open CTI auth

I'm new to call center so maybe this is a basic question or not very well explained. We have a third party company that needs to use the Open CTI API and connect there System to Salesforce. I gave ...
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1answer
20 views

Making a phone call to Lead from Agents mobile phone

I want to have a button on Lead record which will allow user(Sales Agent) to make a call to Lead(Customer) from Agent's mobile phone. With CTI configuration, we can make a call from Desktop but the ...
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How do I pass incoming call info to a Visualforce page when I pop before answer?

I'm just starting on this experiment, so much ignorance here. I have ported my company's call center to SF and if the incoming caller ID matches a contact, it can pop to that contact's page fine. I'm ...
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1k views

Refused to run the JavaScript URL because it violates the following Content Security Policy

I am using ringcentral salesforce integration when i click on (click to dial) it is not working. Refused to run the JavaScript URL because it violates the following Content Security Policy ...
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376 views

activity insert using rest api

I am trying insert an Activity object from an external telephony system after a call is made however I am not seeing an API to call the Activity Object.
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321 views

OpenCTI - retrieve data from call object

We're using OpenCTI for our call center connector, and we're trying to call out to a web service from a button click on a custom object layout, passing arguments including the call UUID passed in the ...
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844 views

Can I use demo open CTI controller for calls?

I found demo CTI controller: https://developer.salesforce.com/page/Open_CTI Can I use it for real calls or it is only visual example? Will it work after changing settings (look at screenshot)? If it ...
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51 views

Using OpenCTI, with SF Classic, can I close a call center in another tab?

That title doesn't really fit the bill but I couldn't think of a really good title that didn't just ask the whole question. I have written a call center for Salesforce Classic using OpenCTI. It works ...
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602 views

Click to dial functionality went missing on switching to Lightning Experience

I am having a call center and click to dial enabled in Salesforce, However, the click to dial functionality is missing when I switch to Lightning Experience. Can anyone please help?
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255 views

CTI Integration with sip / viop

hi i want to make inbound and outbound call using a softphone on Salesforce. client provided me sip account which includes domain name,username, password (don’t have any api key). We have integrated a ...
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33 views

How to get extension number of user logging in ring central page

Hi friends i got a requirement to get the phone number of user logging in sfdc ring central page.But i didn't find any ways to capture. So,we are try to get phone number of user logging in sfdc ...
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1answer
1k views

Datetime Difference in Validation Rule/Formula?

I am trying to make a validation rule for a Call Center that insures that when a call is manually entered, that it is not incorrect. I want a validation rule that checks that the call duration is less ...
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251 views

Salesforce integration with Genesys and Avaya

Is it possible to integrate 2 Different CTI from one salesforce instance. for eg: Salesforce to avaya and genesys. Thanks, Raj
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647 views

Deploying SoftPhone layouts using Metadata API

Using the Metadata API/Force.com Ant Migration tool, how does one retrieve or deploy the SoftPhone Layouts for the Call Center? By SoftPhone Layout, I mean that which can be found at https://login....