All Questions
Tagged with automationstudio journeybuilder
134 questions
0
votes
1
answer
74
views
Changing the name of an Active journey
I have a customer journey that is linked to an automation. I want to change the name of this journey, and here are the steps I'm suggesting:
Click on New Version.
Update the name of the version with ...
- 3
-1
votes
1
answer
106
views
Mobile Opt-In campaign
We want to start sending text messages to new leads inviting them to opt-in.
From what I have researched, this cannot be done in Journey Builder and the recommended way is to use the Mobile Opt-In ...
-1
votes
1
answer
41
views
marekting cloud - can we automate to send all subscriber data to my subcriber list in marketing cloud in order to automation subs-unsub..helpplssss
I have a scenarion where I am not using connector first of all and I am sending my salescloud data account/contact to marekting cloud data extension through rest api.
Now the tricky part is we have 2 ...
1
vote
1
answer
137
views
Removing contacts from a journey via script activity
I've written a script to remove a batch of contacts from a Journey since we've revised our criteria of who should enter. After testing it on a sample set of subscriberkeys, I searched for them in ...
- 309
0
votes
0
answers
152
views
AB Test on Journey Builder
In Content Builder there is a feature called as AB Testing now I created an Email for that AB test and gave a name.If I place that Email in Journey Builder the Subscribers only receiving the ABTest 1 ...
- 21
1
vote
0
answers
71
views
SF Process Builder Retiring RE MCC; what is the impact to activities in the SFMC (i.e., active journeys, automations, synchronized data extensions)?
Do any activities need to be stopped and restarted or will the MCC automate these processes? Are there any delays to be expected?
- 21
0
votes
1
answer
367
views
Journey Builder - Automation Schedule and Entry Criteria
I have a very simple journey setup to send an initial welcome email. I am using a multi-step journey in order to utilize the no re-entry criteria, so that new subscribers will not requalify for the ...
- 17
0
votes
0
answers
118
views
Journey Builder vs. Normal Send - Synchronized DE
I just setup Marketing Cloud Connect and am querying data from a parent account to a child BU using shared data extensions/query activities. In this instance, I am also pulling in newsletter ...
- 17
0
votes
1
answer
764
views
How to use DE suppression list in the journey builder?
I created a journey in Journey Builder, and I have a suppression list in my data extension. However, when attempting to utilize the suppression list from the data extension, I encountered an issue as ...
- 11
-1
votes
1
answer
100
views
Setting multiple First name in SFMC mobile connect
I tried to create multiple from name in mobile connect for a single Business Unit. But I can create only one in a bu. Do we have any other options to create multiple from name in a bu.
0
votes
1
answer
76
views
Can I add a wait step after journey and then add a query?
I have a question - I run an automation with 3 queries and a journey. The 3rd query is suppose to run after the journey, as this is the reporting query that logs users who entered the journey. Is it a ...
0
votes
1
answer
195
views
How to execute journey exists in child BU from parent automation?
I need to execute a journey which is created in child BU from parent automation. The automation option is disabled in Schedule Type in the child journey even the data extension is used in the parent ...
- 1,073
0
votes
1
answer
53
views
Get only the Clicks that has not been retrieved into the data extension
I have some emails that has been sent to the end customers and I want to track their interactions with the email which I have to send it back to the Sales cloud (CRM).
Following are the steps:
Step 1) ...
- 507
0
votes
1
answer
290
views
Contacts are not being pushed to email activity after the wait activity, what can be possible issue. I can still see contacts in wait activity?
I have created a Journey, with decision split deciding If the contacts already registered should move to exit, If they are new then They will wait for a min after the automation triggering contacts to ...
0
votes
0
answers
186
views
Problem with automation and Sql Query
I have a problem with an automation:
the query inside has no error and runs correctly, but no record is extracted. If I try to run it externally (via run once and query studio) the records are ...
0
votes
2
answers
2k
views
Automation Studio Activity (Journey Entry) not appearing. (Permissions?)
I am reviewing some activities in our SFMC instance that some previous coworkers built. In one automation activity, I am seeing an activity I can't find. I can't find the "Journey Entry" ...
- 1
0
votes
1
answer
558
views
REST API CALLS to get journey builder running status
I want to get running status of the journeys in a DE by using this URL
https://{{et_subdomain}}.rest.marketingcloudapis.com/interaction/v1/eventDefinitions
with journey id
Does anyone know what API ...
0
votes
1
answer
38
views
Journey Builder - If I change the time of my automation which sends data in a journey, will the send time of the journey change?
If I change the time of my automation which sends data in a journey, will the send time of the journey change?
0
votes
0
answers
82
views
Mobile Push received but links not working in Journey Builder
Has anyone run into the problem of receiving mobile pushes from Journey Builder but with hardcoded links that simply don't work?
I am working on migrating our mobile pushes from the manual Mobile ...
- 1
0
votes
1
answer
430
views
Adding unsubscribers into suppression list [closed]
If someone unsubscribes from marketing cloud we need add them to suppression list by query or other methods or it will automatically adds into suppression list.
- 1
0
votes
0
answers
190
views
How to join DEs using a list of DE names with SSJS in SFMC Automation Studio
SSJS isn't my strong suit, but I'm hoping to use it to accomplish a task. I'm going to use AMPscript syntax to explain what I'm trying to do so I can explain it best.
In our campaign object in SF CRM ...
- 25
0
votes
1
answer
463
views
Email Send Definition Key - Data Extract - Automation Studio
I want to perform a data extract activity so that I can pull subscriber-level data regarding a particular send that occurred more than 6 months ago (no data views).
The send in question occurred in ...
- 134
2
votes
1
answer
346
views
SSJS to AMPScript Failing DataExtensionRowCount
I'm having an issue, i can execute AMPscript within SSJS by placing my ampscript code within a Content Block and then using SSJS to execute it by using:
<script runat="server">
...
0
votes
0
answers
48
views
Looking to Count the Number to Times a Saleforce Campaign Member Enters a Journey in Marketing Cloud
Developing a journey in Marketing Cloud that will send Salesforce Campaign members with a specific status a email reminder. I'd like to somehow count the number of entries so that I can cap the number ...
- 1
0
votes
1
answer
2k
views
How to apply css to the email template in marketing cloud?
I have created emails from email templates available in the marketing cloud.
To add CSS to an email I have used HTML content block and added CSS inside the <style> [CSS here] </style>tag.
...
- 1
0
votes
1
answer
62
views
What would be suitable entry source for my journey? [closed]
Problem Statement:
I have to inject records into the journey whenever a customer's status is upgraded to higher from lower. We have a three-status record.
Priority Status
1 Silver
2 ...
- 1
0
votes
1
answer
129
views
how to use child standard object data in the personalized mail while your journey salesforce data entry event is on parent object
I am creating a journey for which the entry event is a salesforce data event on a contact object.
But I have to use child object field data in the mail to personalize the mail.
For example
Parent ...
- 1
1
vote
1
answer
98
views
Running a script on row update or addition in marketing cloud
I have a DE in marketing cloud which has fields for marketing permission.The permission should be sent to an external database using an api whenever a new row is added or updated.I have to use server ...
- 31
0
votes
2
answers
551
views
SQL: deduplicate multiple rows by field 1 while keeping multiple row values for field 2 [closed]
I'm trying to deduplicate the following dataset so it can be used in a MC journey (Customer is currently showing multiple rows based on Contact ID). I want it so that there is only 1 row for each ...
1
vote
0
answers
818
views
Is there a way to automate (API, SSJS script, etc.) stopping the journey when the last contact exits?
I am currently working on a case where I need to work on automating to stop the journey when the last contact exits it.
It would be much easier to just manually stop the journey.
However, I need to ...
- 35
1
vote
1
answer
2k
views
Looking for Journey Builder Pause Clarification
We have some multi-touch journeys in salesforce marketing cloud journey builder with multiple emails and wait time and decision splits in between.
I have discovered a data issue and my concern is ...
- 353
0
votes
1
answer
145
views
New SQL activity for No Clicks or Opens
I have this task to build a new query activity for subscribers who didn't open or clicked in any of the newsletters our company have been sent.
The following SQL query is what I've written down, and ...
1
vote
1
answer
517
views
Journey Builder - Contact processed twice the amount more than the records in Data Extension
I have a decision split as the first action of a journey, however, I noticed that this step processed/created twice the amount of contacts than what's in the entry source data extension. Could anyone ...
- 11
1
vote
0
answers
1k
views
Contact Evaluation in Journey Builder - Application Level
I have a simple yet hard to find answer regarding contact evaluation setting in JB.
When using an automation in order to inject contacts into journey there is a setting named Contact Evaluation. My ...
- 151
0
votes
1
answer
2k
views
Is there a way to query in Marketing Cloud to check how many contacts enter a journey in the last 30 days?
Currently, we are using the specific journey's history to check the Entry Results for the last 30 days. However, I was wondering if we could query this using Automation Studio in SFMC to automate this ...
- 47
0
votes
1
answer
590
views
Last 24 hours query not working in SFMC Automation Studio
The query we've been using for another use case for a few months, is not working on the current automation in which we want to send a journey email to customers who registered on our website in the ...
- 538
0
votes
1
answer
280
views
Update or Overwrite in SQL Automation when using Contact Data Attribute Group in Journey? [closed]
I have a Journey using Attribute Group / Contact Data.
ContactKey:1:N
The Journey Entry data extension (:1) in the Attribute Group, has a Today minus -2 days filtering in the SQL query in Automation ...
- 21
0
votes
1
answer
114
views
How to update DE records (>10 years AND <1990)equal to NULL in SFMC Using SQL
How to null birthday records below 10 years and birthday records of those born before 1990 using SQL in Salesforce marketing cloud.
Here in my DE Birthday is text field.
- 439
0
votes
1
answer
396
views
Journey Activity View timestamp of activity
In Journey Builder there is Journey History, this view is random order and I have 3000+ records. Making it incredibly difficult to try and figure out the flow.
My plan was to join Journey and Journey ...
user80446
1
vote
0
answers
271
views
Using Journey Builder to update campaign member for both leads and contacts
We have a journey which both contacts and leads are injected into it. We would like to add both of those to a SF campaign without using using multiple decision splits and update campaign member ...
- 151
0
votes
0
answers
203
views
Mix Automation Studio and Journey Builder
I'm trying to find a way to fire a Journey only if an Automation ran with success, and then again other steps in the Automation.
More details :
I need to run a SQL query to populate a DE every night ...
- 125
0
votes
0
answers
188
views
'Journey Email Send By Day Report' (CSV file) cant be added into data extension
I am saving the ‘Journey Email Send Summary by Day’ as a CSV file into FTP. Which looks like this..
Then I am importing it using Automation Studio using ‘import activity’.
My target DE has these ...
- 59
0
votes
1
answer
577
views
How to store Journey Report into a Data Extension
I have a Journey through which I am sending emails. I can extract the journey report from Analytics Builder (as a Excel file). Where is this report data stored in SFMC ? Can I access this data in a ...
- 59
1
vote
2
answers
258
views
Birthday Journey with no event entry source [closed]
I´m solutioning a Birthday journey and was wondering if this idea will work before running it by my client.
Entry source: DE_[Tier]_BirthdayJourney
This DE is populated by an SQL query that runs ...
- 11
0
votes
2
answers
2k
views
how to automatically send email to contact who did not open or clicked email in marketing cloud?
For our monthly newsletters, we get a new list every month.
Original send - We have 20 different newsletter every month.
Resend - Each newsletter also need to go out to contacts who did not open or ...
- 353
0
votes
0
answers
101
views
Can Journey Builder be used to send an email three days prior to a dynamic date?
We are setting up a journey that will send to multiple contacts with different date stamps.
A start dat, and and end date, We want to send a message three days prior to the end date.
Is there a good ...
0
votes
1
answer
373
views
Marketing cloud tracking in Journey Builder or Automation Studio?
I have a Journey with API event as entry source and then I send emails to these customers.
How can I track the open and clicks in Journey builder. Can export csv data about clicks and opens?
Or should ...
- 7
0
votes
1
answer
585
views
Real time send of emails data architecture in salesforce marketing cloud?
This is our current set-up to send emails..
Customer places an order
Daily data populated into FTP
SFMC Automation will pickup this data
SFMC Journey triggered
Email is sent
But what I want is to ...
- 7
0
votes
1
answer
20
views
Will leads from a Source DE that is overwritten daily by an automation enter a 2nd version of a journey, when both has no re-entryå
we have a welcome journey, where the source DE is being overwritten daily. It has no re-entry setting on. Now I want to make changes to this journey by creating a second version. Will all the leads ...
- 1
0
votes
1
answer
2k
views
Deduplication by email address or subscriberKey in Journey Builder?
we have a situation whereby occasionally we would receive 2 Ids (utilized also as subscriberKeys) for the same customer from another system. These records will have different PrimaryKeys (no violation ...
- 538