Questions tagged [amazon-connect]
Amazon Connect is an omnichannel cloud contact center for customer service.
4 questions with no upvoted or accepted answers
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After salesforce agent accepts the call, conversation does not start
We are trying to build AWS Connect and Salesforce connection.
done:
enabled cloud voice
created a contact center and Amazon Connect instance
added agents to the contact center
on the AWS side built ...
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Enforcing VPN Usage for Salesforce Service Cloud Voice with Amazon Connect for Indian Agents
I’m working on a Salesforce Service Cloud Voice integration with Amazon Connect, and we have agents based in India. To comply with TRAI regulations, we need to ensure that agents are using a VPN when ...
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Amazon Connect Chat POC
I got the below code from the Amazon portal for a chat. When I add the component to the community page I get the below error. I have loaded 2 JS files in static resource and made that public. I need ...
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Amazon Connect CTI Adapter: CCP Opens in External Browser Instead of Softphone Layout
I am working on Amazon Connect CTI Adapter and have completed basic configurations. Currently, I am able to make and receive calls as an agent.
When I login to Amazon Connect CTI by clicking "...
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