Questions tagged [amazon-connect]
Amazon Connect is an omnichannel cloud contact center for customer service.
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After salesforce agent accepts the call, conversation does not start
We are trying to build AWS Connect and Salesforce connection.
done:
enabled cloud voice
created a contact center and Amazon Connect instance
added agents to the contact center
on the AWS side built ...
- 123
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Enforcing VPN Usage for Salesforce Service Cloud Voice with Amazon Connect for Indian Agents
I’m working on a Salesforce Service Cloud Voice integration with Amazon Connect, and we have agents based in India. To comply with TRAI regulations, we need to ensure that agents are using a VPN when ...
- 248
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Amazon Connect Chat POC
I got the below code from the Amazon portal for a chat. When I add the component to the community page I get the below error. I have loaded 2 JS files in static resource and made that public. I need ...
- 750
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Amazon Connect CTI Adapter: CCP Opens in External Browser Instead of Softphone Layout
I am working on Amazon Connect CTI Adapter and have completed basic configurations. Currently, I am able to make and receive calls as an agent.
When I login to Amazon Connect CTI by clicking "...
- 25
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How to use "Query value" in Amazon connect CTI flow?
Using Managed Package Amazon Connect CTI Adapter.
What I am trying to do is finding any existing case when a call connects(onAccepted event).
search and screen pop block is returning a contact id then ...
- 173
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AmazonConnect Uncaught Error in $A.getCallback() [Cannot read property 'state' of null] Callback failed
We have an Amazon Connect installation (v4.4) in our Salesforce org and it was working fine until this week when it started showing a 'Sorry to Interrupt' message on incoming calls.
I've disabled all ...
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Amazon Connect CTI Flows Dereference Variables
Specific Question for the Amazon Connect CTI Managed Package (Specifically V5+ which introduces CTI Flows)
I am looking for an example of how to dereference a variable collected in a previous CTI ...
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