Can anyone please guide me or provide some links that helps to setup an email to case.

I know how to configure email to case and working perfectly using gmail. I have installed email to case agent also but not getting any idea.Do i need to some configuration setting by going back to ms exchange. or simply verfying email address

Thanks in advance


You can ask your exchange administrator to setup a rule in exchange server(s) to forward all emails to Salesforce. I believe you have a generic email address where users can email. Refer On-Demand Email-to-Case on https://help.salesforce.com/apex/HTViewSolution?id=000006097&language=en_US

| improve this answer | |
  • So,after that do i need to verify routing address? – sarah Oct 29 '15 at 19:10
  • Yes, go to Customize -> Cases -> Email-to_case and create a new routing address. Provide the "Email Services Address" to exchange admin to setup routing. – SL man Oct 29 '15 at 19:14
  • Thanks! Is that setting up like using gmail account to generate email to Case? – sarah Oct 29 '15 at 19:32
  • And one more thing there is no need of using email to case agent? – sarah Oct 29 '15 at 19:34
  • Yes no need for the agent. – SL man Oct 29 '15 at 19:46

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.