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Can anyone please guide me or provide some links that helps to setup an email to case.

I know how to configure email to case and working perfectly using gmail. I have installed email to case agent also but not getting any idea.Do i need to some configuration setting by going back to ms exchange. or simply verfying email address

Thanks in advance

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You can ask your exchange administrator to setup a rule in exchange server(s) to forward all emails to Salesforce. I believe you have a generic email address where users can email. Refer On-Demand Email-to-Case on https://help.salesforce.com/apex/HTViewSolution?id=000006097&language=en_US

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  • So,after that do i need to verify routing address? – sarah Oct 29 '15 at 19:10
  • Yes, go to Customize -> Cases -> Email-to_case and create a new routing address. Provide the "Email Services Address" to exchange admin to setup routing. – SL man Oct 29 '15 at 19:14
  • Thanks! Is that setting up like using gmail account to generate email to Case? – sarah Oct 29 '15 at 19:32
  • And one more thing there is no need of using email to case agent? – sarah Oct 29 '15 at 19:34
  • Yes no need for the agent. – SL man Oct 29 '15 at 19:46

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