Is it possible to expand CTI Phone when it's collapsed from sforce.console.cti api? I have custom CTI phone implementation and I need to expand it if it's collapsed.enter image description here


Yes you can do this by setting true to the .setVisible() method as below. Please refer this Salesforce documentation for details. Hope this helps.

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  • Hi guys. Asking this question here since you guys have worked on CTI . Activity History records are not getting created automatically after call . What could be the possible reasons? – SFDCRookie Aug 9 '16 at 13:28
  • Are you using the standard History component? – Saroj Bera Aug 9 '16 at 13:54
  • @SarojBera- We are using task – SFDCRookie Aug 9 '16 at 14:18
  • Can it be due to WhoID missing? – SFDCRookie Aug 9 '16 at 14:34
  • @SarojBera Hi Saroj . Any idea on why it's happening? – SFDCRookie Aug 10 '16 at 7:09

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