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Is it possible to expand CTI Phone when it's collapsed from sforce.console.cti api? I have custom CTI phone implementation and I need to expand it if it's collapsed.enter image description here

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Yes you can do this by setting true to the .setVisible() method as below. Please refer this Salesforce documentation for details. Hope this helps.

sforce.interaction.setVisible(true);
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  • Hi guys. Asking this question here since you guys have worked on CTI . Activity History records are not getting created automatically after call . What could be the possible reasons? – SFDCRookie Aug 9 '16 at 13:28
  • Are you using the standard History component? – Saroj Bera Aug 9 '16 at 13:54
  • @SarojBera- We are using task – SFDCRookie Aug 9 '16 at 14:18
  • Can it be due to WhoID missing? – SFDCRookie Aug 9 '16 at 14:34
  • @SarojBera Hi Saroj . Any idea on why it's happening? – SFDCRookie Aug 10 '16 at 7:09

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