I have a time dependent workflow rule that doesn't work.
- Criteria: A case object's status is changed to "X" or "Y"
- after 3 days - send email alert
- after another 4 days - send another email alert
- after another 2 days - close case
WFR is activated.
Rule criteria is :
Case: Status EQUALS Need More Info,Customer to Verify
Evaluation criteria :
Evaluate the rule when a record is created, and any time it’s edited to subsequently meet criteria
In the Monitor-time based workflows-queue - I see the correct cases, but when the time comes to send the email - nothing happens and later on the cases disappear from the queue, again - without any action taking place. Following steps also appear in the queue (3 entries for each case), but nothing happens to these cases, they remain unchanged.
Does anyone have an idea what I'm missing? Please advise.