Users can obtain their security token by changing their password or resetting their security token via the Salesforce.com user interface by following the path Your Name | Setup | (Personal Setup) | My Personal Information | Reset My Security Token, and then clicking on the Reset Security Token button.

The above option is not visible in salesforce.com website.

  • 1
    Make sure your Profile does not have an entry in the "Login IP Ranges" related list on the profile assigned to your user. If it does, then you will not get a security token as your access is restricted by IP range
    – Eric
    Commented Oct 9, 2015 at 2:35

2 Answers 2


You can try this below path

Your Name > My Settings > Personal > Reset My Security Token

  • This option is not available. Commented Oct 9, 2015 at 20:14
  • I'm having the same problem on my Sandbox on Winter 17. I can't find any option to reset security token despite I don't have any IP restrictions.
    – MANUELAN00
    Commented Sep 12, 2016 at 23:29

Usually, this happens if your organization restricts the IP addresses from which you can log in. You need to whitelist your IP address. Go to Security Controls --->> Network Access and add your IP here.

You can also refer the link below for more details:


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