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I am trying to delete a user's list views that they created. The user no longer wants the list view. I've logged in as the user via grant login access and I go to the list views and the only option is clone and create new view. Their profile has Create and Customize List Views. How can I delete the list views they created and don't want anymore? Is it not possible for a system administrator to delete a users list views when logged on as the user via grant login access? I cannot figure out a why to delete these list views? Thanks.

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2 Answers 2

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To be able to delete list views (even if they created them) the user needs

Manage Public List Views

Permissions

https://help.salesforce.com/apex/HTViewHelpDoc?id=custom_del.htm

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  • I've set that permission too to no avail? Not sure what is going on?
    – Dman100
    Oct 2, 2015 at 2:18
  • @Dman100 - I tried without that permission and was seeing what you were seeing. Then I enable that permission and it worked as was expected...Maybe you were editing the wrong profile?
    – Eric
    Oct 2, 2015 at 2:19
  • I double checked and I'm editing the correct profile. When you enabled the permission and tried to delete the list view were you logged in as a different user via grant login access where that user had created the list view? I'm wondering if the user that created the list view has to delete it?
    – Dman100
    Oct 2, 2015 at 3:39
  • When I did it they had created the list view. BUT, they were able to delete any list view so that should not be the case. Are you sure the list view is not the standard list view? Maybe add some screen shots of what you are seeing as well as the list view definition. Also, can you see the list view when logged in as system admin? If they created it you should not be able to. If they can see it and you cannot then they created it
    – Eric
    Oct 2, 2015 at 3:45
  • after a lot of digging I found the issue/resolution here: help.salesforce.com/…
    – Dman100
    Oct 2, 2015 at 13:55
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It's possible that the List View you are trying to Delete was created in Salesforce Classic. In order to Delete it, try switching from Lightning to Classic and then navigating back to that list view.

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