I am trying to process a text from an email body that can contain text styled with bold or italic style. From the standard feature, Mail To Salesforce, I find this text in the description field of the Case record.
I have verified that the spaces are gone in those substrings that contain a number. In example:
a) If the body of the email contains a text as follows: "Case detail is 9239939 of 25/09/2015."
The verified text in the description field, is: "Case detail is 9239939 of 25/09/2015."
b) While if the body of the email contains: "Case detail is 5656 of the date 2/06/2016."
The text will normally appear the same in the description field, too.
What I want is to find a way to avoid this obstacle.
Thank you! E.