I have a custom object called Action__c which has a lookup relationship to Case and I have written a trigger to update the owner of the Action the same time a case ownership changes. The functionality works perfectly when I test it out of the service console by manually changing the case owner it updates the related Action owners too. But when I run the same scenario on service console it isn't working and only when I switched on the debug log I realised the trigger itself is not being called. Can anyone suggest me a work around please ?

1 Answer 1


Till now this feature is not provided by Salesforce. Because when the omni-channel feature was built salesforce people wanted to make sure that their customers didn't run into any recursive loops from workflow rules or apex triggers firing. (https://help.salesforce.com/apex/HTViewSolution?id=000228601&language=en_US)

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