I would like to know if it's possible to disable sending of an email when the case is closed and when the owner of the case changes?
In the "support settings" for case, the checkbox "Notify Case Owners when Case Ownership Changes" is disabled.
So I don't understand why an email is sending to the owner when a case is closed or if the owner changes..
The email is sended since I developed an Apex trigger which set the user as owner when he changes the status of a case.
Can you help me please?