Change the name in "from" field of the email sent via salesforce

Question

We are sending the email using trigger whenever a new discussion is posted in Idea object. We want to change the name in from field

Original format: [email protected] on behalf of SFDC Technical Discussion [[email protected]]

Required format: SFDC Technical Discussion [[email protected]]

Template Snapshot:

Email Snapshot:

Is there any possible solution for changing from field by keeping from email address as [email protected] but change sender name?

Note: Changing email address and removing "behalf of" part will remove email from [email protected], we want to keep [email protected] as sender and remove rest of the part and change the sender name.

Answer 1

Probably it is best to set up a (verified) organization wide email address first. See https://help.salesforce.com/apex/HTViewHelpDoc?id=orgwide_email.htm

Then, assuming you use Apex to send the email, use that sender in your Trigger using someEmailMessage.setOrgWideEmailAddressId(orgWideEmailId); See https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_classes_email_outbound_single.htm#apex_Messaging_SingleEmailMessage_setOrgWideEmailAddressId

Note that you probably want to store the Org Wide EmailAddress Id in a Custom Setting, so you don't have to hardcode it in your Apex code; hardcoding it would be bad for changes later, but also bad for testing in Sandboxes and deploying to Production etc.

Create e.g. a Custom Setting with name Email_Settings__c and field Common_Org_Wide_Email_Address_Id__c and then in your Apex, you would go something like this:

// Get custom Settings
Email_Settings__c customSettings = Email_Settings__c.getAll().values().get(0);
String orgWideEmailAddressId = customSettings.Common_Org_Wide_Email_Address_Id__c;

// Create email and set org Wide Email Address Id
Messaging.SingleEmailMessage someMail = new Messaging.SingleEmailMessage();
someMail.setOrgWideEmailAddressId(orgWideEmailAddressId);