We are using the Service Console app to log incoming calls as cases. Our current process is to use Global Search to find the Account, find the contact and create a new case on from the contact. I am trying to save some clicks by adding a Left Sidebar Component to the Account view that brings in the Contacts related list:
This works great, actually. I can see the related list of contacts in the account view. But I was to add a button next to each contact in the list for "New Case". Any ideas how to accomplish this?