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I've created a Record Type for Cases, then a new Page Layout and assigned it to a specific Profile. This doesn't seem to work, when I log in as a user, I still get the same old Case Page. Any insight is appreciated.

Case Page Layouts

  • The one in question in particular is the TechOps Case Page Layout. – nwillard Sep 3 '15 at 20:22
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For whatever reason even though I had "TechOps Case Page Layout" assigned for the profile, it was defaulting to the "Case Feed Layout". I ended up going into the Case Object permissions for the profile and removing "Use Case Feed" permission, and now it defaults to the one I want.

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