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I have a workflow rule with a time-dependent trigger on it. It's been working fine for years. I now have a requirement to add an additional time-dependent trigger to the workflow rule.

I disabled the workflow rule, clicked edit, but the button "Add Time Trigger" is disabled. I went to my Sandbox environment to try and reproduce the issue, but I was able to add the second time trigger to that workflow rule.

How can I add an additional time trigger?

Time trigger button disabled

Edit: After RTFM, I found this:

You can't add or remove time triggers if the workflow rule is deactivated but has pending actions in the queue.

I certainly don't want to remove all of the pending actions; many of those are e-mails that need to be sent out to customers. Is my only way around this problem to create an identical (duplicate) workflow rule?

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  • Short answer is "Yes".
    – crmprogdev
    Sep 1, 2015 at 18:56

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The issue was that there were actions in the queue. From the Salesforce docs:

You can't add or remove time triggers if the workflow rule is deactivated but has pending actions in the queue.

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  • Just excountering the same issue... can you clarify, where can I see the pending actions ?
    – AdamJones
    Apr 9, 2021 at 13:39

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